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“what a shame” 3 of 5 stars
Review of Phaselis Princess

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Phaselis Princess
4.0 of 5 Hotel   |   Merkez Mah.139 Sok No 1, Tekirova 07995, Turkey   |  
Hotel amenities
Ranked #13 of 22 Hotels in Tekirova
Wallasey, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
40 helpful votes 40 helpful votes
“what a shame”
3 of 5 stars Reviewed September 20, 2011

We have been to this hotel 18 times over the past 20 years both as a family and as a couple.Have just returned home on the 18th Sept from our latest holiday and can confirm that we will not be going back.The hotel has taken a giant step backwards since being taken over by ZEN, The food was luke warm.The bar service was very poor ie long wait not enough staff, The most annoying and bizarre change was that you could only buy certain alcoholic drinks at certain bars. so when getting a round of drinks believe it or not youhad to visit more than one bar.The bar that served "whisky" shut at 23.00 hrs and after that no whisky. The pool bar was controlled by a tall chap who ignored you unless you were young russian and female.The swimming pool gutters were full of plastic cups which were not cleaned out.The tv in yourroom had no english speaking channels until four days after i complainedhad bbc news added. I was very saddened at the way this hotel has been degraded in all aspects.The one highlight and extra service which really appealled to the Russians was a stall providing raw vegetables for them to gnaw on each afternoon. This delight resulted in an instant pushing growling crowd of Russians each day terrified that they might miss out on a raw carrot. Unbelievable.

  • Stayed September 2011, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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118 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Russian first
  • Turkish first
  • Any
English first
Swansea, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed September 19, 2011

My wife and I have been to this hotel many many times, but after this last trip we have to say Never again.
since it was bought out last year, there have been many changes, none to improve the hotel (which it neede to keep it as a five star). where to start?

The food was always of a very good standard with a good variety, now we find that since the guests are mainly russian (ot the 1100 guests over 1050 were russian) the food is now quantity rather than quality with left overs from the evening meal being served for breakfast. I have never seen brussel sprouts for breakfst before?
the food was also very repetative and it was difficult to get a table in the evenings unless you were there by 6.30pm or after 8.30pm by which time a lot of the food was put away. big thank you to the restaurant staff here turgay, volkan and Osman who helped us out.

Drinks, at the pool bar the staff refused to serve you if you were English or German and would only serve you if you were Russian. on one occasion i asked for 2 drinks and the bar man just walked away, a russian guy alongside saw me this and ordered the drinks for me and got them straight away (thanks Vladimir). I saw another English guy ask for water and was told there wasnt any only to see a russian woman being given 2 bottles of water straight after. many complaints were made but nothing changed
you also had to go to different bars for different drinks as the bar staff would not serve a mixed round i.e. if I wanted a bacardi and coke that was one bar and my wife wanted a wine that was another bar.

The staff were mainly very helpful and we were informed that over 30 staff from food and bars had either walked out or gone back to school within the last week leaving only 15 frontline staff to cater for 1100 people, this resulted in tables not being cleared and the service not being as it should. its not their fault and they were trying their best but they could not cope.

Animation was good they worked hard and had some good shows, getting everyone involved.

Guests, as stated earlier the majority were Russian, Ukrain and surrounding states and as with all nationalities, if you have a majority then there will be good and bad, the Brits are the same, Yes there were drunken Russians and Rude Russians but i've seen the same with the british.

This hotel was the jewel in the crown of the Princess chain and had been slowly dropping down the rankings. It is now no more than a 3 star in my opinion which is such a shame.

With all that said we still had a great holiday with friends we have met over the years at that hotel, thanks guys you know who you are, and it is such a shame that a Hotel like that can be ruined.

  • Stayed September 2011, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Tekirova hotels

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 31, 2011

Very nice place. Very few Brits but all that were there stuck together and made it a very good holiday. Generally the food was very good but some days the choice could be a little limited.

Most of the activities were geared towards the Russians as the hotel was owned by a Russian business man. However the activities team were very enthusiastic and tried to get all involved.

Overall a very good holiday. Despite the quantity of very rude Russians. Would definitely consider going to this hotel again.

  • Stayed August 2011
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chesterfield, United Kingdom
Top Contributor
56 reviews 56 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed August 8, 2011

Lovely relaxed hotel, beautiful grounds, excellent quality food with loads of choice. Immaculate pools, great entertainment.
Rooms adequate, everything you need, good air conditioning,
Have enjoyed four great holidays here, lovely staff, hope to go back soon.

Room Tip: complain if not happy with thre room
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  • Stayed September 2010, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed July 25, 2011

This place was a gold mine, with the exception of some Russian guests, the younger ones seem to be very rude and have no time for English people. That aside the hotel and the staff were alwasy brilliant each time we stayed here. Would still like to go back as the reviews are very good. No issues with the food, in fact you will pile on the pounds and be spoilt for choice.

Look forward to going back soon.

Gooner

  • Stayed August 2010, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lincolnshire
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed June 20, 2011

This was our first experience of flying from Stansted airport. We arrived at Stansted long stay car park to be greeted by a very abrupt and rude car park attendant. When we asked him what to do, as most airport car parks vary, he replied “Have you not read your instructions” and when we pulled over to see if there was any further information on our instructions we were also shouted at by various car park staff to move on.

Both outgoing and return flights were on time and were completely hassle free.

There was no rep on the dolmus taking us to our hotel. We were handed our arrival letters by the bus driver. The transfer to the hotel was very long winded, sometimes going over roads that we had already travelled on to drop off people at their hotels. So what was supposed to be an hour’s transfer turned into something like 2 hours in extremely warm conditions.

Once at the hotel check in was brisk, although none of the reception staff spoke English. There were bell boys to take our luggage up to our rooms. We found out in the first couple of days that the hotel had been taken over by a Russian businessman at the end of Oct 10, so the hotel was not geared towards English tourists with the Kids Club aimed solely at the Russian/Eastern European guests.

The rooms both had sea and pool views although they were basic with twin beds. There was limited room for storage of clothes, so we found ourselves literally living out of a suitcase for the whole 2 weeks.

The food for the first day and a half started poor but as the holiday went by there was plenty of choice. We tried 2 of the 3 a la carte restaurants (Topkapi and Italian) where we paid 10TL (£4) for a 5 course meal. However, one thing to note, if there is less than 10 people booked into a particular a la carte restaurant, they cancel your booking and you get the chance to move to the next available evening.

The restaurant staff were friendly and helpful, with nothing being too much trouble for them. If you ordered a bottle of wine they were always there to replenish your glass. Waiters to get to know are Sharvin, Yurgchek, Ronaldo, Jorge and Ursel to name but a few.

There were 3 pools in the grounds; the main pool which had all the entertainment revolving around it; a pool for the small children and another pool which had slides and a Jacuzzi. All were well maintained and cleaned throughout the evening. One thing to beware of around the main pool is that the marble tiles are very slippery when wet. Try not to let your children run as we saw a lot of small children fall on their backs.

The beach is a shingle beach, so you will need to have a pair of beach shoes so that you don’t cut your feet. The sea has lots of large smooth boulders which can be slippery. This was very daunting for my husband who is not at all confident in the water.

The entertainment team were very good but during the first week, because of the small amounts of English guests staying at the hotel, they were not really geared language wise, so we ddn’t know what was being said. This was rectified by the end of the first week. Animation team members to look out for are Gutty, Euan, Ali Baba and Lily and of course the Animation Manager, Jimmy.

We decided to do 2 excursions and we feel that we did the best 2. The first trip we went on was the Select Gulet which cost us £50 and was for adults only. We were picked up outside the gates of the hotel and taken to Antalya Marina where we boarded our vessel for the day. Drinks (soft or alcoholic) were available as soon as we boarded. We headed out towards Kemer and stopped after about 45 minutes to make our first swim stop. A photographer was on board taking photographs of couples and at the first swim stop he left the gullet by speedboat. We set off on the second leg, again another 45 minutes for a swim stop but this time we stopped for lunch, which was provided. Lunch was a very nice mixed cold salads with a choice of either meatballs, chicken or fish. After an hour we set off on the final leg which was split into half with another swim stop. Cake and melon were served. The photographer came back at this point with a plate and a ship’s wheel with each couples photos in the middle. He tried to charge me 30TL for the plate and 40TL for the wheel, but after bartering I got him down to 50TL for the 2. However, a lot of people were not buying them which meant that a lot of work had been done unnecessarily. He would have been better just producing a photo in a nice folder for a fraction of the cost. The only down side to the trip was the tannoy message telling people to pick their transport up at the bus park; this information was not relayed to the people on the top deck.

The second trip we did was the Sea to Sky and we felt it was well worth the £55 per person cost. Our guide, Ishmail, was very knowledgeable. Again we were picked up by dolmus outside the gates of the hotel and taken to the entrance to the Tahtali Mountains, where we got off the dolmus and got onto a coach that was to take us up to the cable car station. The ride took about 25 minutes, and once we got to the summit, we got to spend 45 minutes free time looking at the souvenirs as well going outside to take some awesome photos. After a 25 minute cable car ride back, we then mounted the coach, which took us to the Botaniks Restaurant, which was a fish farm. Here we had a lovely lunch. After lunch we went to Phaselis to see the ruins and spend a bit of time on the beach. We were then returned to our hotel by dolmus.

All in all a thoroughly enjoyable holiday. Yes, the hotel is geared towards the Russians and Eastern Europeans but when I spoke to the Thomas Cook rep Neil he informed me that Thomas Cook have removed the hotel from this year’s brochure. Neil, by the way, was one of the best reps I have had on a Thomas Cook holiday. Anyway, having been introduced to the owner last week and in the presence of Neil, I was informed that negotiations are underway between Thomas Cook and the hotel as the owner wanted the English to continue to use the hotel.

  • Stayed June 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lancashire
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 5, 2011

after reading so many bad reviews...i decided to add my bit...i couldnt think of anything bad to put about the hotel&about the resort...myself&my family absolutly loved it...food great...entertainment fab....thomas cook rep(neil) fab...it was also great to see people there from who we met up with from previous holidays... the staff there are fab&are really good with children...the only thing i disliked was belive it or not was the english..i found some of them to be very rude...loud..& embarrasing to be english...some people say the russian are rude,but i found some of them to be ok.....as with all nationalities..you have good &bad...ive nothing else to add...other than im looking forward to going back on 13th sep this year...shame its our last year for the english...at the end of the day a holiday is what you make it.

  • Stayed September 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Phaselis Princess

Address: Merkez Mah.139 Sok No 1, Tekirova 07995, Turkey
Location: Turkey > Turkish Mediterranean Coast > Antalya Province > Tekirova
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
#8 On the Beach Hotel in Tekirova
#9 Spa Hotel in Tekirova
#11 Luxury Hotel in Tekirova
Price Range (Based on Average Rates): $
Hotel Class:4 star — Phaselis Princess 4*
Number of rooms: 341
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Also Known As:
Phaselis Princess Tekirova
Phaselis Princess Hotel Tekirova

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