Returned last week after a 2 week holiday at The Seven Seas. Before traveling was a little apprehensive due to reading Trip Advisor comments for this hotel. I have not 1 negative thing to say about this hotel.
Upon arrival your 1st sight is of an impressive drive way with beautiful water features, on entering the reception you are greeted by a beautifully decorated area where large chandeliers are above and in the middle of the reception is a table with glass decanters full of iced drinks for you to take a champagne flute and help yourself to. These are replenished constantly and on the table with them is always a beautiful flower display, fresh fruit in ice bowls and biscuits, a truly beautiful touch and a lovely welcome.
Staff are all very helpful and friendly, as other reviews say the manager is an absolute gem, asking guests how he can improve their holiday experience, he was about day and night and any issues were swiftly seen to. For example: he installed coffee/tea making facilities in all the rooms whilst we were there and when we asked where we could get more coffee sachets, he directed staff to replenish immediately. Entertainment improved daily during our stay, the new entertainments manager (Satoo) is a wonderful character, very enthusiastic about providing great English entertainment for the English guests.
The room are all air conditioned with a fridge and T.V, they are very clean and comfortable, the maids work so hard and are always smiling (amazing in the heat they work in). They clean the rooms to an exceptional standard (including on occasion leaving flowers) every day except Mondays.
The pools are beautiful and clean, there is also a great rule that no sunbeds can be reserved before 9am, brilliant and it works. The water park is great for all ages (the crazy river IS a little crazy, but great fun).
Food options were vast for example at breakfast eggs were available in any way you choose (fried, scrambled, omelette, hard boiled, soft boiled). Food displays were amazing and there is also a GLUTEN FREE section. The snack bar on the beach also serves an excellent choice of hot foods (including good old kebabs). There is always an excellent range of fruit too
From the hotel terrace you can see down the palm tree avenue to the Mediterranean a magnificent view. Truly everything in the hotel really does sparkle.
I have only just got round to writing this review as I have been busy rebooking for this August. can't wait to go back.
Oh and don't take any towels, these are all provided free of charge for pool and beach use and you can change them daily.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.