Spent a family vacation with mom, sister and two kids and will NEVER go back.
We weren't greeted by anybody when we first came and although we were carrying two sleeping children, there was nobody there to help with luggage until half an hour, and endless reminders, later where we were shown to our room.
We were given the wrong room type and had to wait until half the time had passed before that was rectified and were not given rooms next to each other so not pleased!
There was no information given on the layout of the hotel, beach, timing of restaurants or just general information; all info given was an info sheet, in GERMAN.... The place was filled with Germans and thus the staff all spoke German but hardly anyone spoke English. All activities were in German, movies, etc etc.
Reception staff was so extremely rude I have never experienced anything like it, especially the guy in the long curly hair; beware of him is all I have to say. The last day when we checked out we were told we could not eat anymore that day unless we paid an additional €15 even though we had paid for all inclusive. Then later we were told that others had been able to, and especially kids actually could continue to eat for free but the mean reception guy had been firm to let us know we absolutely COULD NOT eat without the fee, including our two children under three years old.
You have to pay to use pool towels and they have this ancient system of paper notes that you get when you turn them in at night so that you can then get them back again in the morning. So, instead of just leaving towels and getting fresh ones whenever you go to the pool, you have to lug them around and make sure you don't forget to turn them in by 7pm so that you can get new towels in the morning. And it's a big place so it's cumbersome to have to go to this one place every time just to get the towels.
Food was mediocre and our smallest even got severe food poisoning that lasted for days. So did several other children whose parents we spoke to.
The rooms are ok but hard beds and nothing but a tiny blanket as a cover. There are no extra pillows or blankets.
The pool water is super cold so not many people were in them, even during the warm days. The ocean is about 300 m away, and they provide a shuttle if you don't want to walk.
Restaurant staff was good and we were particularly impressed with how good they were with children. They really took a genuine interest in them.
Hamam and massage special was great and there were several people in the room and everything was done in a professional manner.
The children enjoyed everything, the food, the play area and the kids pools; however, we the adults were not impressed by much and extremely disappointed in A LOT. The service and manner of the reception staff was downright awful.
We will not return, but clearly they must not care if we do.
- Reservation Options:
- TripAdvisor is proud to partner with Despegar.com so you can book your PrimaSol Hane Family Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Primasol Hane Family Hotel Side