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“good but could have been better poor service” 3 of 5 stars
Review of Side Star Elegance

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Side Star Elegance
5.0 of 5 Hotel   |   Kumkoy Side, Manavgat, Side, Manavgat 07330, Turkey (Formerly Hotel Asteria)   |  
Hotel amenities
Ranked #37 of 230 Hotels in Side
STAFFS UK
Senior Contributor
33 reviews 33 reviews
30 hotel reviews
Reviews in 21 cities Reviews in 21 cities
360 helpful votes 360 helpful votes
“good but could have been better poor service”
3 of 5 stars Reviewed October 24, 2009

Asteria beach
Apologies in advance for what will be a long review but I feel it is necessary!

Booked through First Choice - flew out with Thomson and seats were tiny and very cramped – its about time they did something about short haul leg room space!!
Transfer took an hour and a half being the third drop off.
You do have to walk to reception with your cases but it only took about 3 minutes.
We were greeted by night staff that spoke to us in English and did the check in quite quickly but then gave us German Hotel info sheets. After being assured we were all in double rooms (party of 6 adults) were greeted with a twin bedded rooms. Not impressed, as were neither of our daughters with their boyfriends!! Wouldn’t have cared but the twin beds were very narrow and of different heights. No amount of arguing at 3 in the morning would we get any help from the staff, nor the reception the following morning who told us that these are the only rooms they have unless you upgrade to a suite and pay extra.
Please bear in mind that all the First Choice rooms are in the block at the back which overlooks the road, which is very very noisy. If you want a sea view you need to upgrade before you go, but you will still get twin beds as we checked in the rooms on the opposite side to us.
The other thing you also need to be aware of is that it is a good 20-minute walk from these rooms to the beach/pool and there are 54 steps and that includes using the lift!!
If you have disability problems in any way – this hotel is not suitable for you as some areas you have to use steps/stairs.

The room itself (we were in 967) was reasonable – looked quite newly refurbed – modern twist of the bathroom having a large glass window looking directly into the bedroom. Flat screen TV, fridge with soft drinks and water etc as you would expect. Plenty of storage space.
Beds were very hard and pillows terrible!
Others have mentioned the Air-conditioning problems on trip advisor, and I have to say I am so glad I was there in September and not in the summer! It is nothing worse than useless in the bedrooms and in the public areas they don’t put it on hardly at all. We couldn’t open the doors due to the road noise and the ineffective air con meant we hardly slept for the 2 weeks were there. Plus the hotel controls which hours it actually is on !

The hotel itself is massive and a bit of a maze spread over a large expanse of land and heights. Loads of different bars although the German guests tended to frequent the bar with the live entertainment on at night. There is a large indoor pool, and gym, large Internet café free of charge to use, pool tables, massage etc, beach bar, lobby bar, asteria bar, the list goes on.
First choice guests can use the a la carte restaurants free of charge supposedly once during your stay but some managed to get into the others as well when they weren’t busy.
We tried the Chinese whilst our daughter went to the Italian. I have to say her meal was better than ours but that is probably personal choice (I found my Chinese too salty to eat.)
The drinks on the all inclusive are great-
Sparkling wine (you order champagne otherwise they don’t understand you) white, rose and red wine. All spirits cocktails etc including their version of Baileys and Cointreau which was reasonable, Efes beer of course and any numbers of different teas, coffees etc. No hot chocolate though!
The food was another matter.
We travel to Egypt fairly regularly so are quite used to eating Middle Eastern cuisine without pork products but I have to say this was the worst selection of breakfast and lunches I have ever had. This I don’t think is due to the clientele, but the chef’s menu choice!
The lunch by the pool bar was served from 1230 – 230 pm and the amount of tables was far too small for the amount of guests eating there so you could not get a table very easily unless you waited till 2 pm.
Every day there was a choice of chips, rice, pizza, pasta with a tomato sauce, flat bread, lettuce, tomatoes, cucumber, onions, curried potato salad, and a soup. Then there would be one hot ‘stew’ style dish and then either whole grilled fish or chicken, chicken burgers or lamb burgers.
We were expecting Turkish kebabs etc with dips etc or at least some tuna fish perhaps?? But no that is the staple diet each day. Not conducive if trying to eat healthily!
For sweet, there is fresh fruit and plain yogurt. Stat.
If you go up to the main restaurant for lunch there is a better choice of food but it is indoor and so you really are required to cover up and in 33 C and no air conditioning it was not a pleasurable experience.
We found at night the seating / capacity was always an issue. There were never enough seats for the guests and the queues for the hot meal went around the dining room. Plus there is no headwaiter so no one organises where people are seated and there a strange table plan where they have tables for 6 people and then expect 3 couples to sit alongside complete strangers, which I did not like at all. It seemed to be a case of which waiter had been tipped the most by you would find you a table. Unless of course you showered very early and went and sat at your tables before it was open! On our last night we resorted to the same tactic and got a prime place to watch the sunset and sit outside where it was cool enough to eat!
Having said that, the food at night was very good with a good selection of all courses – many different salads, olives, entrees etc, beautiful breads and desserts such as baklava - especially enjoyed the pancake nights with sour cherries, cream and brandy!!! You can have as many as you like!

The gardens and the grounds are absolutely immaculate and one of the cleanest hotels I have ever stayed in.
The pool area was the same – blasted with water every morning and no sunbeds to be reserved before 8 am and no swimming until pool cleaned. The water slides are open at dedicated times a couple of hours in the morning and then in the afternoon till 4 pm. The pool towels are changed frequently and they never ran out which was great.

There are however communal toilets/ showers by the pool which was a bit of a surprise – again usually very clean but I have to say something I am not used to having men and women all using the toilets together !! Plus open aired so feet on show ! Not very private !

The entertainment team were absolutely fab getting all the guests involved in something during the day – also putting on shows at night. Really could not fault them at all They worked really hard.

The beach we felt was a bit disappointing – the sand was a very coarse dark brown – and not very kind to the feet.
The sea was very clean – and there were shaded areas over the sunbeds but predominantly the European guests used this area as a lot of them preferred to be topless.

Side itself was quite small and quaint- do get a taxi and see the sunset at the temple of Apollo - it is very romantic- shopping was a bit of a nightmare and I was not expecting the attitude of some of the shopkeepers who were positively aggressive if you would not pay the extornionate prices they wanted for the fake handbags- excuse me but £175 for a copy !?
We were advised to go to Manavgat market as it was cheaper than Side but to be honest there wasn’t a huge difference in price. We visited the waterfall and it was lovely. Party of 6 adults - took the taxi from the hotel and the driver was with us all morning took us to the market and then to the waterfall and return and it cost us the princely sum of 30 euros. The same trip with Thomson was £25 each !
We found that if you walked out of the hotel and turned left and walked up to the shops (past the nightclub) that these shops were much cheaper even from those across the road from the hotel e.g. Diesel tops charged 20 euro across from hotel but 5 Euro in these little shops. Football shirts were approx £8 UK. Food at Fuzz bar to be highly recommended beautiful fillet pepper steaks for £8 and we ate there about 6 evenings as football shown there and staff speak very good English !

Well that’s about all except to say there were some excellent staff serving in the outside bar who my daughter has probably mentioned in her review – however there were some very rude mannered staff who never stopped to let you pass when carrying your plates of food from the buffet in the dining room – consequently they constantly walked into guests knocking their plates out their hands – we have never witnessed this anywhere else in the world and something I would not expect in a 5 star hotel.

Our return was uneventful but duty free at Atlanya is a joke – do not wait to buy your goods at the airport- buy it on the way out on the aircraft ! The prices were the highest I have seen – Baileys was 22 euros a bottle – and with the poor exchange that is almost double what the supermarkets sell it for in the UK ! Tabacco also dearer than on the plane.
Please note that the majority of the guests are German at this hotel and in Side and they for some reason received better service than the few English who were there - mind you we did not tip as heavily ! Something to think about !

If there is anything I can help you with please contact me.
See you soon

  • Stayed October 2009, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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304 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Russian first
  • Swedish first
  • Turkish first
  • Any
English first
exeter devon
Contributor
17 reviews 17 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed October 10, 2009

this hotel was the best we have stayed at, staff were happy and made us very welcome it said all inclusive and it was soft drinks in mini bar were restocked every day free safe in room no extra charge for a key which some hotels charge extra for. food was very good plenty of choice. the whole hotel inside and the garden and beach were very clean and tidy.

Stayed October 2009, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LANCASHIRE
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed October 7, 2009

Just arrived home after a week in the asteria hotel, Side (6-10-09). HOW DISAPPOINTING!!
After reveiwing this hotel on trip Advisor, as well as many others, we thought the Hotel looked like the perfect place for our holiday. Really cant believe so many people before us painted it in such a positive light. If, like us, you are reasonably well travelled and have visited some nice places around the world then our advice to you would be to stear clear of this hotel! Having paid £1400 for 2 adults for 1 week All-inclusive, this holiday, organised through directline holidays ( part of the Thomas Cook group) was certainly NOT value for money.
For starters the hotel is extremely dated and reminiscent of the early 1970's. Alone, this would not have disuaded us from liking the hotel had everything else about it been good, however it wasn’t.
THE ROOM;
When we arrived at our room, we were gob-smacked. For a 5 star hotel, the rooms ressemble something like a £15 a night B & B in blackpool. The only positive point i can make is that it was at least clean.
We paid an extra £312 to upgrade to a suite for the rest of the week, which although satisfactory, was still not what you would expect from a 5 star hotel.
The mini-bar was replenished only twice in the whole week and only after we asked reception to do so. Although visited daily by the maid, we received no clean towels or bedding and she did not remove any empty bottles or empty the bin as you would expect. The bedside lamps did not work and 1 of only 2 plug sockets was hanging off the wall in a dangerous manner.
HOTEL FACILITES
The location of the hotel is not bad at all and leads down to the beach at the base of the hotel, just minutes away. The pool area is attractive and the views from outside bars near the top of the hotel are stunning. However the positive aspects end there! There is a complete lack of adequate facilities around the pool and beach area. The lack of toilets, for one, lead to frequent queuing throughout the day and as they were in constant use, by the late afternoon they smelled very unpleasant to say the least.
Despite the hotel being only about 2 thirds full during our stay, the facilities could not cope. A lack of tables around the pool and beach cafes resulted in us having to queue for something to eat most lunch times and if if you relied on the waiter service for drinks you’d be lucky to get more than 1 drink all day. On 4 out of the 7 days we were unable to get sunbeds on the beach and despite the written meal times, food was packed away up to an hour sooner that stated on several occasions.
THE FOOD
This has to be our biggest disappointment throughout the holiday. The taste and selection of choice was very very poor. There were 3 A la Carte restaurants, although you were allowed to eat at only one / week. We chose the Italian restaurant and were shocked to discover when booking it on the morning of the day before, that we were expected to make our food choices there and then. The menu choices were reasonable, however the reality was something else. To give an eg; for our main courses we chose the Sea-bass in a light cream sauce and fillet of beef in a red wine and mushroom sauce. Both accompanied with ‘seasonal veg’. Sounds yummy? -Read on!! What we actually received was bizarre! Both dishes were strangely sat on what can only be described as a bed of chinese vegetables- cooked in a sort of Chow-mein sauce!! Despite the Sea-bass being described as freshly caught, it wasnt even upto the standard of Captain Birdseye’s boil in the bag frozen fish you get from any supermarket. This may sound harsh and far-fetched, i assure you it is not! The steak was not bad but was swimming in a very similar tasting ‘chinese-sauce’ to that of the vegetables. Weird for a so-called ‘Italian restaurant’. Without harping on, one further word of warning; DO NOT ORDER THE RAVIOLLI FILLED WITH SHEEPS CHEESE IN A CREAMY SAUCE, IT IS VIAL!
When not eating at the A-la-Carte restaurants, you have the choice of 1 buffet style canteen which again stopped serving food a good half hour or so before the stated time of closing. I could rant on for a whole page about how bad this restaurant was but to summarise; you were seated at dirty tables, there were flies on the salad options and the selection of food generally speaking at all meal- times was extremely poor. It is totally geared up for the German pallette in our oppinion, but even still it would have to be a German with very limited taste-buds!!! The bread was stale every morning and the options at the pool snack bar at lunch-times was nothing more than poorly cooked junk food; cold pizzas, German sausages, hard chips and dodgy-looking burgers that were curling up at the edges.
As a result, we ended up paying extra to eat at restaurants outside of the hotel, something we shouldnt have had to do on an All-inclusive 5 star holiday package.
ENTERTAINMENT
Probably ok if your speak German, if not, you are totally excluded from nearly all activities due to the lack of English spoken.
P.S Anyone with teenage daughters should be warey of the male members of the animation team who appeared to spend more time chatting up the young girls than entertaining guests at the hotel.

IN SUMMARY
We would strongly urge that Thomas Cook remove this hotel from its selection of 5 star All-inclusice holidays in Turkey or at the very least review this hotels rating. This would ensure that no other couples endure such a disappointing and costly holiday as the one we have had. We hope anyone considering this hotel takes the time to read our review as we are not holiday snobs, just middle-of-the road people expecting a weeks holiday that reflects the price paid for it.


SUMMARY OF TOTAL EXPENSES FORKED OUT FOR THE ABOVE WEEKS HOLIDAY;
Initial cost of holiday through Directline Holidays: £1,375-00
Upgrade of Room to Suite: £312-00
Food eaten out of Hotel: £300-00
TOTAL COST FOR 1 WEEK : £1,987-00

  • Stayed September 2009, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cannock, Staffs
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed October 3, 2009

We have just returned from a 2 week stay in the Asteria Hotel. I would not rate the hotel as a 5*, definitely more like a 4* but this was only down to the food and the staff. The hotel does cater for Germans, and you will definitely be in the minority as an English person. All staff assume you are German, until you speak! Even then, due to this being a place where Germans have gone for years, all staff speak German first, and are all still getting to grips with English.
The choice at lunch time out by the pool is quite limited especially if you are trying to watch your weight, as every day it's pizza, chips and burgers. There is a pasta dish, a turkish dish with rice and soups. Salad bar (same every day) and fresh fruit. They serve Ice Cream and Candy Floss by the pool is the afternoon, and waffles near the beach etc. There is a lot of choice but the evening choices def let the hotel down. Obvious lack of bacon for brekkie and proper sausage, no beans or english brekkie as we know it very german'ised' and lots of cheese and olives etc. Evenings lack a decent choice of meat and hardly ANY fish at all - def no seafood on an evening which was a let down.
Puddings were to die for though and fresh made pancakes with BRANDY and cream..... I think I came back 8 lb heavier!!
The entertainment team are brilliant, and kept us busy every day - pool games, darts, shooting, volley ball, ping pong etc - so plenty to keep busy. The hotel is right on the gorgeous sandy beach too, the sea was warm and very shallow quite far out - just struggled to get a sun lounger at the beach because of germans.. 7.30am at least! Round the pool is fine, lots of beds all in the sun all day no problems there. The water slides are great - suitable for kids right up to my other half of 26!!! Open most of the day although no life guards. Pool was nice and warm as well as the sea. No complaints there at all. All in all, the hotel is nice and only fault would be the food choices and some staff are a bit rude and don't smile. Find YASIN and MEMHET in the Asteria Cafe bar over looking the sea and sun set every night and they will look after u really well. We tipped around 30 lira to each one over the 2 weeks. (£12 ish) . Only tip in the bar u go to all the time..... not worth tipping all the staff.
If you do go into Side - be prepared to be hassled - "come into my shop, look at my rubbish, come see my asda prices" etc etc - recommended to take ur fella with you or u can get grabbed. Food down in harbour is great - £9 for fillet steak over looking the sea. The ruins are there too and are def out of this world.
A great holiday with lots to do! Really enjoyed our selves and would definitely recommend to any one - family or singles.

  • Stayed August 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SIDE, TURKEY
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 29, 2009

I have just come back from a brilliant 10 days at the Asteria Hotel, Side with my 2 young children and my best friend with her 2 young children. The hotel was perfect, great rooms and location and the hotel staff were very helpful and friendly, The food was also excellent. The animation team were great, worked very hard keeping everyone entertained and they all made you feel very welcome, they did a wonderful job and were also amazing with the children who had a great time! Would definately recommend this hotel and would definately stay there again. We didnt want to leave.

  • Stayed August 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
south wales
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 14, 2009

Our party of ten arrived late at night and we were promptly assigned our rooms. My initial reaction was dissapointment as the decor was dated but to be fair very clean. On the next day we explored the hotel and grounds and my initial dissapointment evapotated, what a lovely hotel! Excellent food, friendly staff and fantastic beach had to grag me out of the sea it was so warm! It was our parents 50th anni on the sat and they made a huge fuss with decorated table and a cake, made it a really special occassion. Yes there are a lot of Germans , but they have been visiting Turkey longer than us Brits, dont let that put you off as the Asteria is a lovely hotel. Enjoy!!!

  • Stayed August 2009, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheltenham
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed August 5, 2009

After visiting the Royal Dragon last year (3/187) we opted for the Asteria (13/187) based on a similar Turkish location (near Side) and some of these reviews. Its our 4th time to this Turkish coastline and we were not disappointed.

Transfer from Antalya was a bit long winded and unfortunately the Asteria was the last drop of 6 hotels.... needless to say it took us one and a half hours to make it to reception.
Had to walk the length the driveway as the Asteria does not allow coaches to drive up to the hotel front after a certain time (which i can appreciate). Three young lads on reception tried to convince us (at 5am) that we had been upgraded from 2 twins facing the road to one suite facing the sea. It was too soon to negotiate without any bearings so we all slept on it.

The reality next morning is that two beds crammed into a living room and one bathroom for 4 adults was not going to work so I asked to see what we should have been given. Having seen the twin rooms, facing the road was not an option (very noisy) so it looked like we had no alternative ..... then as luck would have it they had one two storey family room (no sea view) become available which we snapped up. Room was fabulous and you couldn't fault it ... loads of space, two fridges supposedly stocked every day and two bathrooms (inc a corner jacuzzi bath tub for us).

Hotel is quite large and appears to have been extended as there is a secondary reception with wifi available at both. Its been built on a slope with bars and the main restaurant on lower levels to the lobby, but all with fabulous views out to sea and the bay around Side.

Asteria is set back from the main pool and beach but surrounded by very well maintained gardens (including lots of large trees) so there was always plenty of shade when you were walking around the complex.

Food - Good options for an all inclusive resort including large buffet style restaurant (breakfast, lunch & evenings), BBQ restaurant for lunch (by main pool) and a Beach restaurant also for lunch. Asteria had three a la carte restaurants (Italian, Chinese and Turkish) which you had to book at reception in the morning by confirming your menu choices ... we only had option to try one so opted for Italian which was excellent.
We ate most evenings around 8pm to wonderful sunsets on the main restaurant terrace. Quality of food was very good with plenty of choices to cater for all tastes (even kids). Service was impressive and things get cleared or topped up very efficiently

Pools - One main pool that also had two slides and an area that turned into sports (water polo, water basketball, volleyball) as and when required. Plenty of shade but beds seem to get gobbled up quite quickly (9am?) although that never bothered us as we always headed for the beach as there was more of a breeze.

Animation team were young and enthusiastic and there was always something going on which was timetabled by the pool. There was no pressure to participate...just gentle encouragement but they stil got lots of poeple got up who seemed to enjoy the daily activities.

Spa - didn't use the Spa or the indoor pool as the temperature never dropped below 35 degrees. The staff didn't ooze the same professionalism as the Royal Dragon that we went to last year so didn't get persuaded into using it.

The onlything I could say that was negative about this hotel was that the timings of meals and the music bar were a bit too regimented. There wasn't that relaxed holiday feel that things could drift on beyond their time slots if people were enjoying themselves.

Having said all that, another hotel that I wouldn't have any hesitation in recommending for a great, relaxing holiday. Plenty to do if you had the will and energy to join in.

  • Stayed August 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Side Star Elegance

Address: Kumkoy Side, Manavgat, Side, Manavgat 07330, Turkey (Formerly Hotel Asteria)
Location: Turkey > Turkish Mediterranean Coast > Antalya Province > Manavgat > Side
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #37 of 230 Hotels in Side
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Side Star Elegance 5*
Number of rooms: 310
Official Description (provided by the hotel):
Rooms are separated in 3 categories: “Standard Room“, “Suite Room” and “Family Room” which are designed in modern style. Room features are detailed below.Standard RoomCarpet Floor, Twin bed or French Bed, Air conditioning(timed), Balcony, Mini Bar, Electronic Safe Box, Satellite-TV, Music Channel on TV, Telephone, Bathroom (with bathtub), hairdryer, cosmetic mirror. Standard rooms are at land side or seaside.Family RoomOur Family rooms consist of two floors. On the ground floor; living room with a large terrace and a sofa group, WC/bathroom, 1 double, 1 single bed & on the upper floor; toilet/shower-Jacuzzi bath and a bedroom with double bed. Other features are the same as standard rooms; a TV on each levels, mini bar and air conditioning exist. In addition to standard room’s features, there is coffee maker.Suite Room Our suite rooms, which consist of a bedroom (double bed) and living room, are located on the upper floors. All have a direct sea view. In addition to standard room’s features, there is coffee maker. ... more   less 
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