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“Very Good 4 star +” 4 of 5 stars
Review of Crystal Sunrise Queen Luxury Resort & SPA

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Crystal Sunrise Queen Luxury Resort & SPA
5.0 of 5 Hotel   |   Bingesik Mevkii, Kumkoy Yolu, Side, Manavgat 07330, Turkey   |  
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Hotel amenities
Ranked #21 of 229 hotels in Side
Northampton, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
“Very Good 4 star +”
4 of 5 stars Reviewed October 23, 2013

We stayed for one week at the beginning of October. The start was not very good. No porter to take your luggage from the coach/taxi, you had to drag cases up steps. Reception was very busy,and to start with we had an older receptionist who was very nice, but as there was a build up and we had to wait, No glass of wine to meet and greet,whilst we were waiting. We now come to receptionist No.2. The reception is the eyes of the hotel, and this girl needed re-training. She was very rude, giving us a choice, food or room. For food we had to go from one side of the hotel to the other and eat, all within 15 mins. Impossible.We did not know our room number.either. Which ourselves and other people told her, she just got more awkward. When we reached our room, we were very disappointed, this was not the room we had paid for, so l insisted on being moved. The porter said the hotel was full and leave it until tomorrow. NO. l rang reception, and l must have got the nice receptionist, or l had a don't mess with me tone of voice, within 15 mins we had been moved, to a lovely room,with sea view which we had paid for. The holiday after this just got better by the day. The hotel is lovely, though it does take several days to get your barrings. Food is excellent, the choice is amazing, even the most fussy eater could not complain. Staff are lovely (apart from you know who),attentive and helpful. Pools, especially the adult pool,are in the most lovely settings. The beach is very nice and the sea warm. Both on the beach and by the pools, there are plenty of sun-beds, so no need to rush. The hotel, pools, bars and beach are spotless. Bar staff are aware of each guest, and really look after you.There are large fridges all over the place so you can always get cold water, and there is even an ice-cream machine, where you help yourself. Make sure you take hair shampoo and body lotion as these are not provided. Bed linen,towels and beach towels are changed every day. There is a dress code, and the staff make sure people keep to it, which is nice. Overall a very good hotel, and would we go back,definitely, but for 10 days instead of 7, as it takes 2-3 days to find your way around.

Room Tip: Ask for a highrise, as the sunset is amazing
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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589 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (157)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Norwegian first
  • Polish first
  • Russian first
  • Swedish first
  • Turkish first
  • Any
English first
liverpool
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 16, 2013

We stayed at this hotel at the end of August 2013. The hotel from first impression is beautiful. The bedroom was a good size with a sea view and facing the adult pool, this was in the main block room number 1223 on the second floor.

The hotel is huge and on several levels, it took me a while to get used to the layout. The swimming pools are lovely and there are bars by the pools. Getting a sun lounger was never a problem even on the beach. The staff were friendly but not many of them spoke English, they mainly spoke German.

The food was plentiful with a good variety and it was nice and hot.

The drinks were very nice with a good choice of cocktails, which I tried several, favouring the crystal exotic and the cosmopolitan I only found out 4 days before leaving that there was champagne on the all inclusive, this was very nice too.

The views from the hotel are beautiful.

The entertainment was a bit repetitive when this finished there was a disco.

Outside the hotel a short walk away there are shops and a several of bars.

The walk along the prom into the centre of Side takes about 45 minutes which is not good in 37 degrees heat. You could get the dolmus on the top road that takes you into Antique Side, then walk the rest of the way or get the red bus straight to the centre.

I thoroughly enjoyed this holiday and we are looking to book again.

Room Tip: Ask for a room with a sea view.
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Switzerland
1 review
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 13, 2013

The facility was nice. Many pools, nice beach, restaurants, bars, gym, sports, etc.... however, this is not enough to get 5 stars without the adequate service and especially the level of food! The buffet was quasi every day the same and the service was slow. The waiters were very nice and I would not blame the waiters for the slow service. There were simply not enough employees for such a huge facility... The "a la carte" restaurants are fake. The food is on the same level as at the buffet and mostly "pre-prepared". This was disappointing. Only the "turkish" a la carte restaurant was good. I wouldn't go to the others again.
For breakfast we got either "instant coffee" or filtered coffee. Both are not sufficient for a "luxury" hotel. Good Coffee is the most important thing for breakfast!
The "all inclusive" offerings are very limited. To get soft ice for my 2 kids I had to walk ca. 100m from the beach to the second floor of the hotel. When I arrived there (at ca. 3pm) I got only 1 ice because there was non more left. Despite "all inclusive" there are quasi no offerings between the usual meals (breakfast, lunch,dinner) except for those who like to drink...
The room was clean and big enough for a family. Again - the facility is great and if had paid 2/3 of the price, I may even have accepted the level of food. However, for what I paid, I want to look forward to a nice dinner in the evening - every day!

  • Stayed October 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portsmouth, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed October 9, 2013 via mobile

Huge hotel good location on beach, definitely caters for the German market, which we have no problems with. We were ignored and treated with total indifference by most staff including the managers very little eye contact. We didn't look forward to meal times or going to the bars, we felt very unwelcome and merely tolerated. We noticed most German guests seemed to tip before the meal or service and at the bars. It was as if one had to pay in order to receive a reasonable service rather than a token of your gratitude after receiving good service.
Reception staff were very indifferent towards us, my husband asked for a second key to our room, the receptionist tutted and said " English" when we arrived the new German guests were offered a drink and sweets in the reception area. We were not!! Ironically we stayed at a couple of premier inns (budget hotels) shortly before going on this holiday and the friendly professional service we received was far superior than this 5 star hotel.

  • Stayed September 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 7, 2013 via mobile

This hotel is amazing, this is the fourth time we have visited and it just keeps on getting better and better! Plenty of bars, restaurants and activities to keep all occupied at all times. Weather still fantastic during the last week of September, with temperatures in the 30s. Would not hesitate to recommend this.

Stayed September 2013, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 4, 2013 via mobile

Myself partner and daughter stayed here in may,,, it was our second trip to Side,,, it's a fantastic hotel,, the only fault I have is, the staff seemed all new this year and didn't speak that good English, and a little slow to come and take your order from the bar!!

The buffet is very good plenty of choice and was always stocked up with fresh food! We will be going again next year as the location is great right along side of the beach, and also a short walk from Side town. Would recommend this hotel to anyone. Great.,, great,, great!!!

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
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Villeneuve-Loubet, France
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 4, 2013

I have been to this hotel 9 or 10 times It is excellent and great value. It is also in a great location
only downside a bit difficult to negotiate but you can always find a place by the pool away from
others

Room Tip: Do not accept a room facing road or car park as can be a bit noisy
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  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Crystal Sunrise Queen Luxury Resort & SPA

Address: Bingesik Mevkii, Kumkoy Yolu, Side, Manavgat 07330, Turkey
Phone Number:
Location: Turkey > Turkish Mediterranean Coast > Manavgat > Side
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Side
#11 On the Beach Hotel in Side
#11 Spa Hotel in Side
#16 Family Hotel in Side
#17 Luxury Hotel in Side
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Crystal Sunrise Queen Luxury Resort & SPA 5*
Official Description (provided by the hotel):
Named after the crystal clear waters of the Mediterranean, our hotel is constructed directly on the beach of Side-Kumköy and is located only at 65 km from the Antalya International Airport, and at 70 km from the city center of Antalya. With its different architecture and the extraordinary beauty of the environment, our hotel is indeed a paradise for couples of all ages and families with children – offering a private fine sandy beach of 150 m length and 50 m width as well as a variety of pools. An area of 50.000 sqm, whereby 27.000 sqm consists of hotel buildings and 23.000 sqm consists of garden area. The guests will find 4 floors of a main building, 5 floors of an annex building and 4 blocks with terrace rooms with a total capacity of 514 rooms. ... more   less 
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Also Known As:
Crystal Sunrise Queen Luxury Resort And Spa
Crystal Sunrise Queen Luxury Resort & Spa Hotel Side

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