What a disappointment!! we booked this low cost all inclusive holiday through the internet, we had little or no expectations due to the price, but what a terrible place.
The hotel was dirty, the pool was empty,they did fill it eventually but it had a leak and didn't refill it or clean it, the food was recycled, we had to beg for drinks, when we finally got them they were given to us in tiny glasses, the beer when it came was flat, the wine was sherry.....The bar and lounge area lights turned off at 9 pm. No snacks available. The owner said he didn't charge enough for all inclusive drinks and snacks!!!! We had to buy our own drinks from the supermarket across the road very expensive area, and spent a lot of money on snacks in the town.
There was no hot water during our stay and for 3 days no water at all during the day, on the 4 th day there was no electricity.
I had to clean the bathroom on arrival. The sheets were questionable as to there cleanliness. Our room was not cleaned while we were there.
Food was served spasmodically, not the times quoted in the reception area. Food started off luke warm in the hot buffet, then was served cold, then served covered in sauce!!! The soup was nice and there was fresh bread.
Lots of staff but no leadership or direction, I wasn't offered a drink once during my stay.
No hair-dryer in room even though had said there was one on the website.
We had booked for a 10 night stay, we attempted to sort out the problems but the management were very defensive, we gave them a chance but on the 4th day we asked to be rescued by the rep he found us a different hotel ( cost us and extra £140).
There was a beach a 10 minute walk from the hotel, it did have sun beds and cushions but the advertised bar was derelict.
The low cost holiday turned out to be very expensive with all the extras.
The one plus point was the Rep from Mina travel who organised our 'rescue' and picked us up and took us to the new hotel. He also picked us up for the transfer to the airport on our way home.
I believe they are still sending people to this hotel, but please be warned it is awful!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.