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“Very nice location, average restaurant and rooms” 4 of 5 stars
Review of IC Green Palace

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IC Green Palace
5.0 of 5 Hotel   |   Ozlu Koyu Kocacam Mevkii, Antalya 07110, Turkey   |  
Hotel amenities
Ranked #24 of 232 Hotels in Antalya
Certificate of Excellence 2014
Romania
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
“Very nice location, average restaurant and rooms”
4 of 5 stars Reviewed June 6, 2014

We were at this hotel during the last week of May, 2014, family with two little kids.
We had the all inclusive package.
The hotel is part of the big beach resorts turkish industry, this is how we felt overall.
The room was smaller than expected, not a 5* standard but ok after all.
The restaurant was average, some interesting dishes. We had the "cantine" feeling pretty often, the specific noise and agitation. The cleaning done by the personnel resulted in an unpleasant smell which was invading neighboring areas (shopping area, elevators etc).
The personnel prefessional attitude and behaviour were average, of course some highs and lows, normal ones.
Let's get to the very good parts in the end:
The pools, the gardens, the vegetation, the beach, the beach and pool bars: excellent!
The area between the hotel and the beach is landscaped on the natural forest which (I guess) existed before on the plot.
Lots of poolls, well takes care of, pine-trees to offer shadow.

  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICGR, Konuk İlişkileri Müdürü at IC Green Palace, responded to this review, June 9, 2014
Dear Guest (betandwin),

Thank you for taking your valuable time to inform us about your experiences in our Hotel. Your comments are vital for us to improve our service quality.

We look forward to serve you again in IC Hoels Green Palace.

Best Regards,

Elif SUNAY
GR Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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845 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (199)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
London, United Kingdom
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 4, 2014

I am currently staying at the hotel and it is my last night here check out tomorrow. I cannot fault the hotel for anything apart from one thing and that is the reception staff! IC you need to train your staff in first class customer service, found on numerous occasions staff just outright ignorant and rude. Disappointed that we couldn't be accommodated to a late checkout when my travel agent has requested this but it could not be honoured because apparently it is fully booked! Yeh right. Thats the only thing that that annoyed me towards the end of the holiday but rest of the holiday has been great definitely enjoyed it

  • Stayed May 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICGR, Konuk İlişkileri Müdürü at IC Green Palace, responded to this review, June 6, 2014
Dear Guest (Booiaa),

Thank you for informing us about your experiences during your stay in IC Hotels Green Palace. We happy to hear that you enjoyed your vacation during your stay. Your rejected late check out request will be checked by the Front Office Manager if there is any staff fault please make sure will get a warning.

We hope to serve you again, please do not hesitate to contact us for your questions.

Best Regards,

Elif SUNAY
GR Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 3, 2014

First visit to Turkey and very pleased we chose IC Green Palace.

We stayed for 7 nights from the 19th May and loved every single minute of our time at the hotel.

As an English family, reading the previous tripadvisor comments regarding other nationalities (German, Russian, Eastern European) getting preferential treatment from the staff was a little off putting - But nothing could be further from the truth. All the staff at the hotel were friendly, helpful and professional and couldn't do enough for us.

The food at hotel was superb, we never used any of the al a carte restaurants, as the food was so good and varied at the main Jasmine restaurant. Great choice salads, meats, cooked dishes, pasta, breads and deserts. The fresh breads are amazing and all the outside grills were a real treat. The freshly cooked omelettes at breakfast were fantastic, the guy that makes them is great to watch - he has 7 omelettes on the go at once, very impressive. There are also a number of snack bars open in the day which were also very good. A nice touch was the fresh strawberries and cream served around the pool side in the day.
We never really queued for anything and the waiter service was good at meals and in the bars.

The grounds and pools are very impressive and spotlessly clean and there are always sunbeds available. The private beach is very nice with the bar, plenty of shade and beds plus a pier with a bar on it.

The rooms are well kitted out and the mini-bar is very good, re stocked daily. Air-con does work fine and it was the right temperature to sleep but it is not ice cold.

The IC Cafe - Wow, what a place! Loved the selection of drinks and cakes available and am now addicted to Iced Mochas!!

Big thank you to all the staff for making our holiday so pleasurable. Special thanks to Emerson and Nasti from the entertainment team, you were great to be around and we loved the beach volleyball, archery, air-gun shooting and the games around the pool.

We also enjoyed playing tennis (four good courts available) which is free, if you have your own racquets - 10 Euro to hire 2 racquets and balls for 1 hour - wish I had of known this first.

We used the gym and the squash court too, both free including racquets, very nice.

The Spa centre is very good and includes the indoor pool, Turkish Hamman and sauna rooms. These are all free to use but when you first go to the spa reception you will get the hard sell for all sorts of treatments, which appeared to be on the expensive side but a polite 'no thanks' was all that was needed.

The evening entertainment was very good, we caught a couple of the shows in the outside amphitheatre and really enjoyed the live bands that played outside by the pool bar. The lobby bar is a great place to relax and drink with the live pianist playing.

Reception and Guest Relations were always polite and helpful, thank you.

There are no negatives from us, we loved it and are hoping to return in Sept/Oct this year. Can't Wait!

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICGR, Konuk İlişkileri Müdürü at IC Green Palace, responded to this review, June 6, 2014
Dear Lisa N,

We are happy that your expectations met wit our service quality. All are stafd will be proud of after having your kind comments. Also I will pass your special mention to Emerson and Emerson and Nasti from the entertainment team.

We hope tp serve you again in a near feature.

Best Regards,

Elif SUNAY
GR Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Halifax, United Kingdom
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
Reviews in 18 cities Reviews in 18 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed June 2, 2014

Just returned from this hotel and we loved it!!!!
This was our first visit to Turkey so was unsure if we would enjoy a hotel based holiday as we were used to walking up and down beach fronts in Spain. We needed have worried as all you need is catered for.
If you feel the need to go out of the hotel there are plenty of trips you can organise with the Customer relations girls. We had a trip into Lara to the Market which was a great experience, trying to haggle with the stall holders. I think we still paid more than we should have for the souvenirs, I would suggest asking customer relations girls in the hotel what the average price of something would be to give you a better chance.

The Hotel is situated to the far end of Lara beach and has beautiful gardens surrounding the pools. Even though the Hotel was full there was always plenty sunbeds and places in the restaurants. The food was excellent but feel as this hotel is all inclusive there should be no charge for the Al a cart restaurants as they weren't any better that the included ones.

The rooms are clean and nicely decorated but a bit small as we had our son sharing also. The balconies are tiny so only one person could sit out at a time but we didn't spend much time in our room so wasn't very bothered by this.

All the staff are polite and very helpful. The spa is wonderful we used the gym nearly every day and I had three spa treatments (Turkish Hamman) I would advise haggling a price if you intend to go more than once.

But the best thing about our holiday were the animation team. They are a great bunch of people a credit to the hotel and not at all pushy. Volkan was our favourite and made us laugh every day with his funny and warm attitude. The evening entertainment was good with a show every night, live music in the pool bar and open air disco for those night owls.

If I had to find negatives with this hotel I would say the air conditioning could have been better and maybe the pool sides cleaned more thoroughly as there was a few ants but nothing that spoiled our holiday.

Thank you IC Green Place for a great holiday and we will be back next year or maybe in September

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICGR, Konuk İlişkileri Müdürü at IC Green Palace, responded to this review, June 3, 2014
Dear Danni B,

Thank you for taking your valuable time to inform us about your kind comments. We are happy to to hear that you had a great time.

It will be our pleasure to serve you again in September. Please do not hesitate to contact us before your arrival.

Best Regards,

Elif SUNAY
GR Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peterborough, United Kingdom
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed June 1, 2014

Return to the IC GP after our first visit last year and bumped into a few returnees!
Actually we had forgotten exactly how beautiful the pool areas were and all in all very good value for money.
We went to the wow topkapi last September but this hotel is a whole lot better.
Actually thought it had improved a little, especially the service!
The only small negative was the italian restaurant, in that although it has fantastic views, the food lacked something, and there wasn't a single whiff of garlic anywhere.
We paid approx £1100 for week commencing 18th May for 2, and as i work for Thomas Cook, have every opportunity to shop around for best hotel for the money, and in my experience, this is it in lara Beach! There may be better hotels, there may be cheaper hotels, but this is the best for the money!

Room Tip: Ask for a side room over looking the Villas as these will be the quietest at night
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  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICGR, Konuk İlişkileri Müdürü at IC Green Palace, responded to this review, June 3, 2014
Dear Roy C,

We are happy that your expectations met with our service quality. We look forward to serve you again.

Best Regards,

Elif SUNAY
GR Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 30, 2014

I stayed here from 17th May for a week with my daughter , On Arrival we received a welcome drink and the reception staff were very efficient , A bell boy immediately took us to.your room which was a disappointing as we were supposed to have a sea view and non smoking ,We complained to guest relations and this was rectified immediately the second room was comfortable with side sea view and view of the mountains , only downside to it was that you could here loud music until 2am from the neighbouring hotel .
The food in the buffet restaurant was ok , lots to choose from but was never hot enough for me , we ate in two a la carte The Mexican was very good , the Turkish was poor , The coffee bar was excellent and the beach and pool bars had a lovely atmosphere and great service , the lobby bar was beautifully presented and very relaxing .
All in all.a great hotel with very friendly professional staff , I would definately stay here again

Room Tip: 3rd floor back of the hotel is quieter at night but may not have a sea view
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  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICGR, Konuk İlişkileri Müdürü at IC Green Palace, responded to this review, June 3, 2014
Dear wendy e,

We would like to thank you for yoru review. Your comment had send to relevant department to check.

We hope to serve you in a near feature.

Best Regards,

Elif SUNAY
GR Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast, United Kingdom
Senior Contributor
26 reviews 26 reviews
20 hotel reviews
Reviews in 16 cities Reviews in 16 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed May 30, 2014

Went here as couple in may, rained for 5 days, hotel has loads to do so didnt really mind the rain, the entertainment was excellent, food was lovly, omelets fresh made and evening meals outside, has its own coffee bar cafe on site like a starbucks,all free with all inclusive,hotel isout of road from shops, but you can get a bus every 10 minutes outside for about 2 lira(60 pence), didnt get into pools at all because of weather so can not say what they were like, there jeta just had a refurb, the only day the sun was out was when it opened, nice sea breeze, all in all, lovly place with lovly staff always asking do you need anything, anyone wanting market here directions…
Lara town market
Bus from lara beach to antalya town, LC07,or LC38also goes through lara town on way,front of most hotels,or smaller white bus, 1-1 half.

There is a market on Saturdays called Lara Cumartesi Pazar.type this address into maps or sat nav(Bülent Ecevit Blv
Muratpaşa‎ Turkey).Cumartesi means saturday and pazar means sunday but i dont think its on a sunday,It is quite a big local market selling clothes,(genuine fakes and seconds), hardware, handbags etc and fruit and veg. There are also good food stall. It is well worth a visit. The market is on the LC38 bus route, just past Terracity, and opposite Laura and She shopping malls. The bus cost 2 lira per person . It takes about an hour from Lara to Antalya city centre and about 30 mins to Lara Market and Terracity.BTW bus is at other side of road from most of the hotels on beach going left.

Stayed May 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICGR, Konuk İlişkileri Müdürü at IC Green Palace, responded to this review, June 3, 2014
Dear Rasdus,

Thank you for taking your time to inform us about your comments. The Guest satisfaction is our first aim as IC Hotels.

We look forwad to serve you again. Please do not hesitate to contact us before your visits.

Best Regards,

Elif SUNAY
GR Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about IC Green Palace

Address: Ozlu Koyu Kocacam Mevkii, Antalya 07110, Turkey
Location: Turkey > Turkish Mediterranean Coast > Antalya Province > Antalya
Amenities:
Bar / Lounge Children Activities ( Kid / Family Friendly ) Kitchenette Shuttle Bus service Spa Wheelchair access
Hotel Style:
#14 Spa Hotel in Antalya
#19 Family Hotel in Antalya
#21 Romantic Hotel in Antalya
#23 Luxury Hotel in Antalya
Price Range (Based on Average Rates): $$
Hotel Class:5 star — IC Green Palace 5*
Number of rooms: 429
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Also Known As:
Ic Green Palace Hotel Antalya
Ic Green Palace Antalya

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