We booked this late with only one week to go and were advised by the agent that an upgrade would be forthcoming on arrival.
We arrived shattered at 6.30am after our transfer was botched by local company - first tip is not to use transfers, its close enough to the airport to get a taxi for cheaper. We asked the quite surly night receptionist about an upgrade and he simply grunted at us as he showed us our "Deluxe Room" called "ESIN".
The room on first glance was disapointing, it was quite small and at the back of the hotel on ground floor, we decided not to pursue the upgrade situation as we had no sleep and were knackered.
We awoke later to see that even though the room was small it had a jacuzzi bath and was very clean. After nosing around we thought that other rooms were badly located near pool and restaurant where noise could be an issue so decided to stay where we were at the quiet part of the hotel.
The food was great, yeah it was a buffet but it was served to you and the cooks explained what everything was. Not one bad meal in our 7 days. Try to get a table on the raised balcony next to glass doors, much better than the poolside tables.
The drinks are expensive, £3.50 for half a beer, £17 for a bottle of house wine - There are two happy hours each day when its buy one get one free though. Loads of bars near hotel serve beer @ £2 for a pint and large vodka with mixer for £2.50, try Angel Hotel by turning left from Alp Pasa, and ask for Kaan, never tried to entice people into his bar but it was always a relaxing atmosphere.
Waiters were great, always polite and attentive, Yasin was the one that stood out for us, give him a little tip on first day and he'll make life a lot easier at meal times - thanks Yasin if you ever read this.
Location of hotel could not be better in the old town of Antalya, 10 minute walk to a nice clean small beach which you pay £4 to use but has beds, showers and toilets.
One of the bad points was the amount of Russians here, they were a bit pushy and rude, and thought nothing of chain smoking at tables next to you as you ate.
If you want to get out and about use local travel agents and barter, you'll get them up to 3/4's of original price, recommend white water rafting.
Another problem was they tried to charge us £60 to extend our stay for 12 hours, we thought that excessive and got another hotel around the corner for less than £30 for our time in Antalya before our stupidly timed 4am flight left.
Final point I'd make would be the lack of iron and ironing board, the hotel does not provide one at all and asks you to use its inflated laundry service. Surely a 5* hotel should have available irons?
In summary this is a 3-4* hotel with some nice features and great food and staff, it can let itself down by trying to get every last buck out of its customers