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“Fantastic hotel and staff, ok location” 5 of 5 stars
Review of Rixos Downtown Antalya

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Rixos Downtown Antalya
5.0 of 5 Hotel   |   Sakip Sabanci Bulvari | Konyaalti, Antalya 07050, Turkey   |  
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Ranked #18 of 232 Hotels in Antalya
London, England, United Kingdom
1 review
3 helpful votes 3 helpful votes
“Fantastic hotel and staff, ok location”
5 of 5 stars Reviewed July 16, 2013

In summary: It was a really lovely hotel, with wonderful staff, deserving of its 5-star rating. The location was the only negative aspect.

Hotel Servies & Reception:
 * Really helpful and accomodating staff
 * Lovely girl Side, gave us a late checkout as we had a late flight, which really helped us as we had a baby
 * We were given a free upgrade to a sea-view room on request
 * Osman, one of the doormen, was very friendly and helpful
 * Excellent taxi service
 * Swimming pool was clean, towels provided, and quiet. Music was quiet and pleasant.
 * Breakfast/dinner buffets had an amazing variety, and the food was good quality.
 * Although there weren't many children, the hotel and staff were very child friendly.
 * Not a resort hotel. No all-inclusive services. No screaming kids running about.

Room:
 * Comfortable, spacious, well-equipped rooms.
 * Modern furnishings and bathroom
 * Clean and in good condition
 * Very good room service. Food was quick, delicious and nicely presented
 * City view room was only noisey when balcony door was open, due to a main road. It also looked out onto a building site on the other side of the road, but no noise from that.
 * Sea view room - beautiful views of the sea and gardens, and possibly swimming pool. The Rixos swimming pool was not noisey, however the neighbouring hotel (Falez) often played lout music, which could be heard with the balcony doors shut.
 

Location
 * The hotel is on a busy main road.
 * If you want to see more of Antalya, most journeys e.g to the old town have to be made by taxi (30TL round trip)
 * Konyaalti beach is 20 minutes walk from the hotel down steps. The hotel also offers an hourly shuttle service. Its a pebble beach, which wasn't particularly child friendly.
 * Big shopping mall and supermarket 15 minutes walk (5 minutes cab).
 * No local restaurants.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rixos Downtown A, Manager at Rixos Downtown Antalya, responded to this review, July 19, 2013
Dear Sofia,

Thank you very much for visiting our Hotel.
It makes us happy to be informed that you liked our Hotel. It is perfect for
diffrent accomodations as well as for children because of the quiet atmosphere
around.

Hope to see and welcome you again at Rixos Downtown
With kindest regards,
Rixos Downtown Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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573 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
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  • Spanish first
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English first
Paris, France
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 8, 2013

Only the negatives, as overall it was a very nice stay.

The hotel is walking distance from the sea, but the official hotel beach is quite far so there is a shuttle every hour. The schedules are a little bit problematic. They take a lunch break making a big hole in the middle of the day with no shuttle (while you may want to come back to the hotel when it's getting too hot) and the last shuttle back from the beach is at 6.30pm, way too early for many people's taste.

An unpleasant smell on our floor, and in the room while the window was closed for a long time, despite the AC.

The staff globally is nice or at least tries to, it often feels forced, but overall it's fine.
The big let down was one of the employees at the reception [S...]. I wouldn't have written a review without her performances. She was rude and insulting topping an overall utter incompetence. If it had been only our bad experience (twice), but I witnessed her doing the same routine with other guests. If she hates tourists, maybe she should find another job.
It is only a one person problem, the other desk employees were charming.

Room Tip: Sea View option is really worth it.
See more room tips
  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rixos Downtown A, Manager at Rixos Downtown Antalya, responded to this review, July 19, 2013
Dear Mr/Mrs. Novo,

first of all we would like tıo thank you for your review and the time you have spend for.
Concerning to the points about unpleasant smell on your floor and the stuff at the reception you can be shure that we had a meeting and a discussion to rectify and improve this. Sorry for incompetent treatment but it will not happen again.

Hope to see and welcome you again at Rixos Downtown or in of our Rixos Hotels.
If we can do something in advance please get in touch with our responsible Team.

Kindest regards,
Rixos Downtown Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vienna, Austria
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 6, 2013

Second visit to Turkey first 20 years ago,found the Liberty to be first class, Staff,were just fantastic. Food was to everbodys taste, Room was basic but very clean and the cleaning Staff made up for this with the figures made up of the towels daily. There was sombody cleaning up all the time around the pool area by the towel change hut, Kids were seen to be enjoying the Kids Club,Beach area was very good.Never waited for a drink and loads of room in the dining area.Speaking to some of the Guests and found that they had been to the Liberty three or four times We will book to visit the Liberty again in the very near future.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rixos Downtown A, Manager at Rixos Downtown Antalya, responded to this review, July 19, 2013
Dear Edin,

For such a nice review we would like to say THANK YOU .
The satisfaction our Guests is the confirmation of our good Job
We are looking foward to welcome you again in our Hotel.

Many greetings to Austria from Antalya.
Rixos Downtown Management
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London, United Kingdom
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 2, 2013

This is a very difficult review to write, because the hotel is really nice. Rixos hotel is a very big hotel, and well maintained. Checking in was very smooth, nice people at the reception. My room was smaller than expected, but as I was the only one in my room it was okay. I paid for a sea view room, which was a big let down, I could hardly see the sea and my room was next to the lifts. I asked to be moved, but was told the hotel is very busy and I could not be moved, even after I pointed out that there was hardly any sea to see. I did not make much of a fuss as I was there for a family event and let it ride. Later I noticed the room had a horrible smell from the bathroom, had to keep opening my door to let air in and spray perfume. Breakfast was fantastic, lots of variety, well worth it. But the room service was a let down, I do not understand how a 5 star hotel cannot serve hot food. Most time I could not eat the food, I complained and all they said was they are very busy, so it takes longer to bring the food up. It is simple reasoning during your busy period employ more people. I had a lovely time and lots of things to do around the hotel and on the private beach. I would recommend the hotel, as they make you feel at home and it is really a lovely hotel. The spa is fantastic, highlight of my stay.

Room Tip: Do not accept rooms next to lift, very noisy, especially if you are there during the busy periods. S...
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  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rixos Downtown A, Manager at Rixos Downtown Antalya, responded to this review, July 19, 2013
Dear Ronki,

Thank you for the review and the time you have spent for.
No matter what kind of review we receive , we still know that each of them are very important for us.
Because of high accomodations at that period we are sorry that we couldn't helped you with a much better roomview but we want to do this at your next visit.
Concerning the inconvenience about room service we are really sorry but you can be sure that we will check and solve it. This is not acceptable for Rixos because best service is our first goal.

Thank you for beeing our Guest at Rixos Downtown . We hope to welcome you again in our Hotel to serve you our Hospitality as it should be.

With kindest regards,
Rixos Downtown Management
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Atlanta
Contributor
14 reviews 14 reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 13, 2013

Very well located, walking distance from Ataturk Park where you can find lots ot cafes and restaurants and by taxi less than 2 minutes from Old City, Kaleici and the Marina. The room was very comfortable with ocean view and wireless internet was very fast. Service was good and food was tasty at the hotel restaurant (buffet). They do not have beach access so they provide transportation to a nearby beach with comfortable seating area and drink service. I was pleased overall with the hotel.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rixos Downtown A, Manager at Rixos Downtown Antalya, responded to this review, July 19, 2013
Dear Aleja,

It was a pleasure for us that you have visited us at Rixos Downtown also that you had a good vacation.
Since our Hotel is very central located, it is easy to walk around and see diffrent places of Antalya, the museum and the famous Konya Beach.

Thank you very much for spending time to write a review with motivating details.
Hope to welcome you again our Guest at Rixos Downtown.
With our best wishes for a good time & kindest regards.

Rixos Downtown Management
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Manchester
Senior Contributor
33 reviews 33 reviews
23 hotel reviews
Reviews in 25 cities Reviews in 25 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed June 13, 2013 via mobile

I've just come back from a 4-night stay at this excellent 5-star hotel. Side Seremet on reception was very helpful indeed and so polite - as were all the staff in the restaurants, around the pool and concierge/porters - nothing was too much trouble for anyone! The breakfast buffet had a very wide range of food to suit all tastes - freshly squeezed orange juice, great assortment of breads, fruit, cheeses, jams, eggs etc - and if they didn't have exactly what you wanted you only had to ask.
The pool area was very well maintained and Eda on the roller skates was very efficient - whizzing around to serve drinks/food where you were sitting I'd you didn't want to leave your sun lounger. I would highly recommend this hotel to anyone and will definitely return.

Stayed June 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rixos Downtown A, Manager at Rixos Downtown Antalya, responded to this review, July 19, 2013
Dear Candy,

thank you for your nice review and the positive sentence which makes us really happy.

Its a pleasure for us to be informed that you liked our Hotel and that you felt comfortable.
Hope and wish to see you again ,please stay healthy and

much greetings from Antalya to you all.

Rixos Downtown Management
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Istanbul, Turkey
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 11, 2013 via mobile

There is perfect service and location. But value is so much. There is variety restaurants in hotel. From chineese to mediterranean foods. Thats perfect. Also there is original presentations in restaurants.

  • Stayed July 2012
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rixos Downtown A, Manager at Rixos Downtown Antalya, responded to this review, July 20, 2013
Dear Mr. Mehmet,

thank you for writing a review and voting us.

We try to provide a service as much as possible, satisfied Guests are important and guest satisfaction is our goal. Good is not cheap and we believe no value is too much for so much variety . We hope to see and welcome you again in our Hotel to pamper you once again.

With best regards,
Rixos Downtown Management
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Additional Information about Rixos Downtown Antalya

Address: Sakip Sabanci Bulvari | Konyaalti, Antalya 07050, Turkey
Phone Number:
Location: Turkey > Turkish Mediterranean Coast > Antalya Province > Antalya
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Antalya
#9 On the Beach Hotel in Antalya
#11 Spa Hotel in Antalya
#16 Family Hotel in Antalya
#17 Luxury Hotel in Antalya
#20 Romantic Hotel in Antalya
Price Range (Based on Average Rates): $
Hotel Class:5 star — Rixos Downtown Antalya 5*
Number of rooms: 360
Official Description (provided by the hotel):
Our newly renovated luxurious hotel, located on the world famous Konyaalti Beach over the cliffs with an unsurpassed view of the Mediterranean Sea and Toros Mountains. It is a unique city hotel with well kept spacious garden, tropical pool and resort hotel facilities.Antalya Nights and besides all of the beach and summer activities waiting for you to enjoy, Rixos Downtown will be glad to host your events like wedding organizations, business meetings and conventions with extreme attention and a Rixos touch on every detail. ... more   less 
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Also Known As:
Rixos Downtown Antalya Hotel Antalya
Sheraton Antalya
Antalya Sheraton

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