We stayed here at the end of September/beginning of October for our honeymoon and took our 2 year old son. It was absolutely perfect and we couldnt have wished for anything better.
Right from the second we arrived all the staff couldnt do enough to help us, check-in was very speedy and the complimentary cocktail definitely helped as did the welcome fruit nuts and wine in the room for our honeymoon. Reception had even arranged for breakfast in the room the following morning.
We had a room on the first floor looking out to the Delphin Palace, it was fantastic having a view of the beach and the mountains. This was easily the biggest hotel room i have ever had, with 2 double beds and plenty of space for everything. In addition everything was extremely modern and clean and this was continued into the bathroom as well. The only thing i would suggest, and a few people we spoke to agreed, was for perhaps some drawers underneath the vast dressing table. The mini bar in the room was also included in the all inclusive package. They leave small cartons of orange juice, but when we left a note for the stockist for some apple juice he gave us a large carton from one of the bars and made sure we had what we wanted. Another perk in the room to make things easy is having the Disney Junior channel, this made it so easy for getting ready as our little one was entertained - other hotels should take note.
The next morning we headed to the swimming pool and the desire of the staff to help was again apparent. All of the pools had a service attendant who would come and take your towels, laying them out for you as well as cleaning your sunglasses. They are extremely attentive all day, constantly cleaning everything as well as being friendly and chatty. At 10am the roller girls start, they again provide such a fantastic service to help you feel as relaxed as possible, taking your drinks orders and getting them from the bar - regularly carrying over 20 drinks at a time and not dropping them. In addition to these another person brings round a rice dish in the morning, carrots, cucumbers and apples at mid-day and churros in the afternoon.
It is certainly not a place where you will go hungry, the buffet for breakfast, lunch and dinner is amazing. There are never any empty dishes, and there are so many choices. Even the thing they have come in a variety of options to suit everyone, eg 3 min boiled eggs, 5 min boiled eggs, 6 min boiled eggs etc. Even to the extent that you can cook your own toast to your liking, or they have ready cooked toast to save you waiting. Dinner caterers for those who like to stick to their typical chicken and chips, as well as offering all the delightful flavours Turkey has to offer. And during the day it is possible to get Doner kebabs, gozleme (similar to savoury Turkish pancakes), pizza's, waffles, ice cream etc. Not to mention and amazing patisserie inside the hotel. The staff in the restaurant are just as helpful as the rest of the hotel, running around carrying plates for you, entertaining the children and making sure you have everything. We found one particular waiter, Sakir Onem to be fantastic that we made sure we sought him out.
We had see previous reviews of the a la carte booking service so eagerly got to the queues at 8.30 for 9am opening, only to find the queues only started about 5/10 mins before. We managed to get a place fine, but as other people have commented the restaurant was half empty. This appeared to be more as we went off peak so the demand wasn't there and as such the staffing requirements were adjusted. I think they would perhaps be best combining some of the dining areas for the restaurants so not left with an empty feeling.
Whilst we were there, one of the lobby arrears had a massive leak during a large storm, the staff were superb at making sure people were moved and affected as little as possible. They acted with such professionalism and come the morning everything had been repaired and patched up, to the extent you wouldn't have known anything happened.
My tips would be, 1. if you only go to one show, make sure its the Gala show, combination of gymnastics, synchronised swimming, dancing and fireworks all set around the pool. 2.If you are looking to buy a watch, then head out the front of the hotel, turn left and go to the second lot of shops called Akkapark Mall. Downstairs near the escalator is a shop called Class Watches. This is owned by a man called Mehmet and he was really helpful, really nice and had fantastic quality watches. 3. Make sure you are polite to the staff, please, thank you and smile go a long way to making it worthwhile for the staff. A lot of them work so hard, and so many people seem to be ignorant to them, assuming they should be doing it because they love to.
As mentioned we found all the staff to be helpful, and the shopkeepers as well. Turkey has/had a reputation for pushy shop keepers but we found this not to be the case at all.The only people that we frustrating were the photographers in the hotel. They are a shop based in the hotel, as opposed to being provided by the hotel and they like to take cheese 1980's photoshoot which they try and get people to do. Another thing that was slightly odd was not all drinks being available at all bars, however unlike some people going out of their way to make sure they got a specific brand of drink or cocktail we simple drank something else - it really isnt something to spoil your holiday over.
To sum it up - if you arent happy here, then stay at home. This hotel has everything you could wish for, and the staff to help provide it so if this isnt enough then nothing will be.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.