Thank you to the Delphin Group, we have just had enjoyed our sixth holiday in one of your hotels. the Delphin Imperial is truly magnificient.
Our party consisted of two adults and two children aged 8 and 6. I have read other reviews and tend to agree with everything positive that other people have written. What people need to understand is is that this is a new hotel. You cannot expect a hotel to open and absolutely everything to be to everyone's liking, bearing in mind that this hotel can accommodate over 1000 people at any one time! A lot of the experienced staff from the Diva and Palace hotels have moved over to the Imperial and are guiding the newer less experienced staff to the "Delphin" way of doing things.
The hotel management have always taken onboard anything where a customer is not happy and they find a solution to it as soon as able, for instance. Fried eggs seem to be very popular every morning with only one man frying them to a queue of 10 people. Some people in the queue like to take two, maybe three eggs so you can imagine the poor guy cooking cannot keep up with demand. My husband walked away in dismay shaking his head - up popped a customer relations man! On explanation of what was happening he said he would sort out the situation, a few moments later he returned with the Head Chef!! (One of the guys to move over from the Palace I might add) and we explained the situation to him. The next morning at breakfast, there was an extra griddle installed and TWO men frying eggs - there was never another queue at the fried eggs cooking bay!! RESULT.
If people do nothing but moan to themselves instead of sharing their thoughts with the team at the Hotel things cannot be rectified but to be hones the hotel and its staff and facilities are so FANTASTIC I cannot understand what people can find to complain about. Yes the wifi signal is poor around the pool and in the room but the lobby area is fine.
An big mention needs to go to the pool guy, he works non stop. He will do anything to make your time around the pool as comfortable as possible, he cleans your sunglasses, tidies the area, straightens your towels, he even blew our lilo up!!
As I said earlier another fantastic addition to the Delphin Group and we will definitely be visiting again.
- Official Description (provided by the hotel):
- Delphin İmperial Hotel Lara - Antalya SiteStaying at Delphin Imperial Hotel Lara Imperial actually makes you feel that you are at home just by the magnificent shore of the Mediterranean Sea, Lara Beach.From our facility which is far about 15 kms from Antalya , 10 kms from the airport, the transportation for the shopping centers and going sightseeing is pretty much easy. ... more less
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