I booked a vacation for three in Larespark hotel (my mother, my sister and me). My mother is partially disabled, and is unable to walk long distances (let alone climbing stairs). We booked a room for three, and asked for a room with high-accessibility and close to the elevators, so my mother will be able to acess all the hotel facilities without walking too far.
The hotel is shaped like the letter "Y".
The 'leg' of the "Y" is wing A, while the other two are wings B and C. The restaurant, pool, and all the other attractions are at the end of wing A (at the bottom of the "Y" shape).
The room we got, however, was on the far end of wing C, and was quite far away from the main restaurant and all attractions.
When we checked in and got the room (Sunday), we immediately saw that there's no way that my mom can even walk to the room, and ask to change it. We've been told that the hotel is fully booked and another room will only be available the next day.
At the following day (monday), We eventually got a better room, right above the restaurant at the end of wing A, but it took us almost all day, calling and talking with the receptionists and managers.
The second room we got was (finally) with high accessibility like we asked, but... The air-condition wasn't working properly. It was working and making noise (a kind of squeak) but even with the fan set at 3 and the degrees set to 10, it wasn't cooling at all.
So the next day (Tuesday) we called the reception again, and talked with maintenance several times, in order to fix the a/c.
When they finally sent a technician, he said 'one minute' and walked away, and didn't return.
We called again, and again, and again, until they sent another technician. This one said 'five minutes' and dissapeared. We thought he'll be back in 5 minutes, but he just went and didn't return. So we called maintenance again, and reception again... The third technician (Mehmet) actually inspected the a/c, and said that the problem is in the 'conrol central' or something like that. So he said he'll be back in 15 minutes and he'll check the 'conrol central' (we already realized that when they say they'll be back, they won't).
Anyway, about 30 minutes later, the phone rang, asking us to come to the reception and they'll change our room, because they can't handle the a/c problem. It was already 19:00.
And so, on Tuesday evening we FINALLY got our room, with a proper a/c and highly accessible.
On the bad side, it took us more than half of our vacation just to get to the room we ordered ahead, with a lot of frustration on the way.
On the good side, I must commend the reception staff for making an effort in order to let us have a room matching our special needs.
With the hotel fully booked, it ain't easy paying attention to the details, requirements and needs of each and every guest, and they did make that effort for us.
At the remaining time of our vacation (several hours on Tuesday night and Thursday morning plus the whole Wednesday) we could finally enjoy our hotel and vacation.
The standard room is quite small, but okay for two people. When three are staying in the standard room, it is too small. The family rooms are nice and comfortable, fitting 3-4 people.
There is an LCD TV and a radio/CD in the rooms, and WI-FI (you need to get the WI-FI key at the reception). However there's no chair in the room.
the mini-bar is refilled once a day with: 2 bottles of water, 2 bottles of soda-water, 2 cans of Coca-Cola, 2 cans of diet Coca-Cola, 2 cans of Fanta, 2 cans of Sprite.
Even though the hotel info say that the minibar is stocked with chocolates and nuts, we didn't get any.
The maids are blind to the number of people in the room.
Even though there are clearly three people staying in the room, when they clean the room, they set it up to two people.
And so, everyday the room was set to two people (two shower towels, two cups, etc) and everyday we needed to locate the maid and ask her to set it for three people. And the same at the next day.
For some reason, Toilet paper is only filled when there's none left. Even if there's only half a roll left, we didn't get any TP.
The main restaurant is quite large, the food is good, and varies from day to day. I actually think it's the best attraction of the hotel.
There are fresh vegetables and fruit in every meal, tasty food and lots of appealing desserts.
However, the restaurant was full with children running around, some of them screaming, and it was difficult finding your way back to the table trying to maneuver not to step on children.
Even tough the food was great, it was different with the beverages.
The beverages aren't available freely, and are only served by waiters. And with full restaurants, and all the workers are busy clearing tables and setting the tables for new-hungry-diners, you were lucky to be able to get a glass of water. One time we asked for three glasses of water, but didn't get it (we asked three times, different waiters). Some people decided that that's it, and were self serving the beverages.
There are three pools in Larespark hotel.
There is a children pool, and two 'regular' pools. One has the waterslides there and so it's more crowded and noisier. The other is quieter, but has no shade.
There are three water slides. One of them is used with tyres only. However, all the tyres are overtaken by children, so if you want to use the tyre-riding waterslide, you have to beg to a child to let go of 'his' tyre for 5 minutes.
The pools have no stairs, only ladders.
One of the pools (the far one, without a shade) has an 'aqua-lift' for a disabled person to use. However this 'aqua-lift' is 100% of the time under the sun (no shade around) and it is so hot, that it is unusable. Even if you wanted to use it, there are no instructions how to operate it, nor anyone around to assist you.
My mother and I (I'm also partially disabled) could not enjoy the pools, as even if we would jump in, we could not get out using the ladders.
You can definitly say that the pools aren't set and aren't accessible for a disabled person.
A-La Carte restaurants
Larespark hotel offers 5 A-La Carte restaurants: Italian, Mexican, Chinese, Greek and Barbecue.
However there's a catch.
In order to book an A-La Carte restaurant, you should be at 8 a.m. at the day before in the guest-relations desk, and to stand in a long queue of people who wish to order a seat at one of the A-La Carte restaurants.
This actually prevents most of the people from using the A-La Carte restaurants:
* If you're there for a weekend (Thursday to Sunday) - You arrive on Thursday, and can't book the restaurants for Friday Night. You can't book the restaurants for Sunday as you leave that day, so you actually have only one shot at ordering an A-La Carte restaurants - only on Friday Morning, at 8 a.m..
* If you're there for 5 days like we were (Sunday to Thursday) - You have two only two attempts to order an A-La Carte restaurants: Orderning on Monday (8 a.m.) to Tuesday night, or orderning on Tuesday (8 a.m.) to Wednesday night.
We actually succeeded getting three seats at the mexican A-La carte restaurant.
The food was okay (an excellent desert of fried ice-cream!), but the service was slow and it seemed as they're taking their time.
We got there on 18:50, and left on 21:40. 2.5 hours for an appetizer, a salad, main course and desert.
All in all, I think that the time spent on trying to book one of the A-La Carte restaurants, as well as the 2.5 hours there, is too much of an effort for the food you're getting. However my sister liked it a lot and for her it was one of the peaks of this vacation.
So I guess you should try it to know if you like it or not.
The bars and Caffes
Two places you must visit during your stay at Larespark hotel, is the 'moonshine' bar (right under the main restaurant) and the 'Olivia' bar (8th floor on C wing).
The 'Moonshine' bar offers you good coffee and Patisseries, in a nice atmosphere and good air condition. The 'Olivia' bar is only open at night time, but offers a view of the whole hotel and surroundings.
All in all, this is a nice 5* hotel.
It is not a hotel for disabled people, nor for older people, honeymooners or people who wish to rest (too noisy and crowded).
It is a great hotel for a family vacation.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.