The service is not that of a 5-star hotel. Building and grounds decent, but nothing extraordinary. The most helpful people were the bellmen.
We arrived well before check-in time and following a brief but tense conversation with reception about our "lost" reservation, we were taken to our room. The room was modern, comfortable and well kept with a beautiful veranda that had a sea view. The mega king sized bed was divine. However, the shower leaked profusely to the point where we almost flooded the entire room. The mini bar was not working and was even hot. Minibar prices were outrageous.
The highlight of our day was coming back to the room to find a buffet of fresh fruit, nuts and a half-bottle of good quality Turkish wine. We still have no idea why we were offered this complimentary gift, but it was very welcome. (I even called reception to make sure it wasn't delivered to the wrong room.)
And now to the worst part. The pool and the beach. While the location is great and the water is heavenly, it is WAY overcrowded once again service left a lot to be desired. We arrived around noon and were able to secure two lounge chairs but no umbrellas. We are fair-skinned and shade is a must. I looked around and saw only one person who seemed to be on duty -- and he was tending bar. I asked for help with finding an extra umbrella at which point I was told they were all taken. I reminded them this was a 5-star hotel, and that I wanted someone to bring us an extra one from storage. We waited and waited. The umbrella never arrived but luckily we got one when a another couple left. The multiple decks were packed like sardines with lounge chairs. Extremely uncomfortable. I realize you cannot prevent paying customers from using the beach, but in these cases hotel management can and should limit the number of locals who come to use their facilities. Management seemed to be much more interested in profits than the comfort of patrons who have traveled to be there.
It appears that the hotel is relying on its great location and the Ramada name above actual service and quality. Unless things change, we won't be going back.
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- Also Known As:
- Ramada Plaza Antalya Hotel Antalya