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“Very tidy, close to beautiful beach with best value for money.” 4 of 5 stars
Review of Crowne Plaza Hotel Antalya

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Crowne Plaza Hotel Antalya
5.0 of 5 Hotel   |   Gursu Mahallesi 306 Akdeniz Bulvari, Antalya 7070, Turkey   |  
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Ranked #21 of 226 Hotels in Antalya
Islamabad, Pakistan
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Very tidy, close to beautiful beach with best value for money.”
4 of 5 stars Reviewed October 6, 2013

We stayed here for five days. The room has a good , neat and modern look.Very clean as well .Spacious washroom.The rooms are made up daily. The beach is just magnificent:the very reason we chose it, though it's little far from old city kelici .However, one can get there by taxi or local tranport. Breakfast was scrumptious, though they did not vary it a lot.Staff very helpful and courteous. In particular the guest relation officers will guide you eagerly for the main attraction. Only one thing we dislike was the restaurant, the prices were bit higher for dinner but no worries, one can find good eating places around the neighbourhood :-)
To summrize , we would sure like to stay here next time and recommend to friends and family.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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716 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
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English first
London, United Kingdom
1 review
4 of 5 stars Reviewed October 6, 2013

the hotel is much like a beehive, the staff don't stop running to serve you as best as they could...sometime, depending on the season, they are very busy, however you will see the managers working shoulder on shoulder with the others giving their best to meet guests expectations. The hotel is lead by the professional General Manager Mr. Fatih, who shows an excellent example of warm and friendly hospitality as well as commitment to deliver the best, and he managed to improve a lot within short time of being in charge.
To make the most of it, you might need to ask the wonderful staff of guest relations to inform yourself about all the facilities and attraction programs available.
One problem which is common in most Turkey hotel is the language barrier, as not all their staff speak good English.
one more thing, you would expect better food quality in their restaurants, but as I understood, they are working to improve it.
In general, wonderful hotel, highest standard furniture, a lot of facilities, live music, awesome view of Mediterranean from the 10th floor restaurant, internal and external pools as well as own beach.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Arendal, Norway
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed October 6, 2013 via mobile

We, a group of 5 people, 3 adults and 2 teenagers were here 1 week in mid september and a 2 room occupancy. I was disapointed. The hotel itself is lovely, with a nice location right at the shoreside. We had front view rooms on the fifth floor, and my prior request to get 2 rooms next to each other had been meet. Thank You Anette.
Smart tunnel access to the narrow beach and a lovely pool with no problems getting sunbeds. This is due to, at least when we were there, a lot of tourists just stopping by for the night, driving off in busses the next morning.
Anyway, the hotel itself seemed to be unattended. Loose fixtures in the bathroom, hinges on cabinets were loose, stains on carpets, holes in tablecloths in the breakfast restaurant, poorly maintained toilets for the pool area, the tunnel to the beach could need some maintanance, the (once) lovely hardwood dekcing around the pool area was in bad shape, loose boards sticking up, lacking varnish - the total impression was that the hotel managment have little or no respect to the fact that it is a brand hotel with a five star rating.
Furthermore, the serving staff in the hotel, especially in the pool bar was untrained at best, as they were unatentive to the guests, and I several times experienced to order the same thing twice, as they found it more interresting chatting with their colluege or talking in the phone.
The quality on the food? 2 times we had undercooked chicken, and 2 times the hamburgers were raw. They had a "cook" who made omelets every morning at the breakfast buffet, I dont know were he got his training, but he was surely not up for the task. You dont make an omelet in 2 deciliter of oil!! You retract the fluids, and flip it. The scrambled eggs in the restaurants was a joke and insult to the guests, as it contained way to much water or whatever they deluted it with.
Furthermore, i ordered 1 mojito. It came back full of icecubes, mint leaves and huge bits of lemon, (should have muddled lime - no pits, and cruched ice) I swear, they are clueless.....
And, as this is a Crowne plaza...why dont the staff get language training? Most of those I spoke to didnt speak english in a way that made it possible to communicate. Exeptions were guest relations and some of the clercks in the reception. This is a bad thing as it tends to make a lot of misunderstandings....
I would considder staying here again at some point, but my expectations will surely be lowered, as this hotel surely has a huge discrepancy between what they sell and what they offer.
Word of adwise to the managment; listen to the advise given by Anette, train Your staff to meet the expectations of seasoned world travelers, and maintain the lovely property You manage, and this hotel will climb on the rating!

Stayed September 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Antalya, responded to this review, October 26, 2013
Dear Norway68,

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I can assure you that your comfort and satisfaction are of utmost importance to us and for that please accept my sincere apologies if your stay was negatively affected by the service you received from our hotel. I appreciate you bringing this matter into our attention as this is our best resource for improving guest satisfaction. Rest assured that these will be shared to our management team for the purpose of bringing improvements needed.

Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
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Chelmsford
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 4, 2013

The Crowne Plaza Antalya is a fairly pleasant hotel but the biggest drawback is the it is somewhat isolated if you are looking for easy access to the old town.

The rooms are a good standard. I had a corner suite which coms with a living room, separate bedroom and two bathrooms. One of them has a jacuzzi which allows you to have a nice bath with a view across the sea. The one I had wasn't up to much in terms of jacuzzi bubbles but it was OK.

The staff were OK, a little glum on the desk but helpful on the guest relations desk. The food is buffet style and the dining area is rather unappealing giving the impression it was after thought. There is not much around in terms of shops or dining and I had the feeling that the hotel is used for overnight stops by coach tours.

The hotel does have an excellent spa offering good value packages.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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IHGCare, Guest Relations Manager at Crowne Plaza Hotel Antalya, responded to this review, October 23, 2013
Dear Dickensman,

Thank you for writing a review about your recent stay with us. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. It is always great to hear from our guests on how we are doing and it is our regret that we failed to meet your expectations in a few areas. Please accept our sincere apologies for any inconvenience it may have caused you. Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs.

We know you have many choices when it comes to lodging and we hope you will continue to choose IHG for your travel needs.

Sincerely,

Lera P
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Traralgon, Victoria, Australia
Senior Contributor
28 reviews 28 reviews
24 hotel reviews
Reviews in 22 cities Reviews in 22 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed October 2, 2013

Stayed here two nights as part of a group tour. Lovely hotel with good views of the sea and mountains. Nice room, beautiful pool area and great access via tunnel under the road to the beach. Had buffet breakfast and dinner included and there was a good selection of food. Staff in the restaurant were a bit slack though. Had to ask 3 times for a drink at dinner before I got one and had to ask for cutlery and serviette as well which wasn't forthcoming either. Staff at pool bar, lobby bar and reception were friendly and helpful. Location was away from main area of the town, but, as we were on a tour, it didn't really matter.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRCrownePlazaAnt, Guest Relations Manager at Crowne Plaza Hotel Antalya, responded to this review, October 5, 2013
Dear Debbie,

first of all thank you very much for the overall positive review regarding your recent stay with us.

We highly appreciate your comments and are glad to hear that you like the location, the view, the room, the pool area and the food.

We hope to welcome you in future again.

Kind Regards from
Crowne Plaza Antalya
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Rome, Italy
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed September 27, 2013

I have stayed in this hotel in July and August. Great hotel, nice facilities,lovely views of the Mediterranean. very poor quality restourant especially on the a la cart menu. Tunnel access needs more care. Staff in the Spa is very pushy to give you a treatment.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Antalya, responded to this review, October 12, 2013
Dear Suzy552013,

Thank you for your feedback. Please accept my sincere apology for the overall dissatisfaction you had experienced during your stay. I have taken note of your valuable comments and these will be shared to our management team for the purpose of bringing improvements needed.

Despite your disappointment I do hope you will return to stay with us again at some future date when you can be assured of our very best attention.

Sincerely,

Joel B
Case Manager
IHGCare
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brussel
Top Contributor
66 reviews 66 reviews
59 hotel reviews
Reviews in 59 cities Reviews in 59 cities
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed September 24, 2013

This 5 star property is clean and modern in general, has a nice pool, sea access via a tunnel, sauna, hamman, fitness, several restaurants (including good buffet breakfast). We stayed there twice with a short interval and as an IHG Gold member, I was upgraded to a junior suite each time and got fresh fruits (and a wine the second time) awaiting me in the room upon arrival. That's the positives.
But it's not all great.
The first room we had was non smoking, but probably only since two days, because it definitely smelled smoke...
The wifi is free, but has no or very weak reception in the room (both rooms we had, had the same problem), but is OK in the lobby.
The location is what it is: 10 km away from Antalya, along a busy and noisy highway separating it from the sea (and windows are not acoustically isolating).
And finally, we had an issue with our bill: we pre-payed (in Euro's) and at check out, they converted the Euro's in Turkish Lira at the day of our prepayment, then converted the Euro rate in Turkish Lira at the day of our checkout and as the Lira had devaluated meanwhile, they wanted to charge us 30 Lira ! Half an hour of discussion with reception staff and (very friendly) guest relations etc etc, finally all solved...
As the title says: all in all a mixed experience... I had expected better

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne_Plaza_Antalya, General Manager at Crowne Plaza Hotel Antalya, responded to this review, September 26, 2013
Dear Guest;

I would like to thank you very much for your nice comments and i would like to thank you for your critics.

We have reviewed your comments carefully and we planned neccessary trainings accordingly. I am sure our department heads and our team will take better care to your suggestions in order to prevent future dissatisfactions.

In our beatiful hotel our rates are in Euro basis, because majority of our clients are from Europe and their main currency is Euro. And guests are able to pay in Euro, If guest would like to pay in Euro no exchange rate or party applies.They can simply pay what they see in menu and on bill in Euro.

For credit card payments Euro section is also available but majorty of the card companies charge Turkish Lira. As a legal obligation invoice is prepared in Turkish Lira and the exchange rate is taken by Turkish Central Bank, we are not able to override this policy.

Due to economical climate of country now exchange rates are dramaticaly increasing and decrasing back and i hope it is going to stabilise soon.

As per your suggestions our staff trained for this issue again and i am expecting any conflicts in future about this aspect.

Kind Regards,
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Additional Information about Crowne Plaza Hotel Antalya

Address: Gursu Mahallesi 306 Akdeniz Bulvari, Antalya 7070, Turkey
Phone Number:
Location: Turkey > Turkish Mediterranean Coast > Antalya Province > Antalya
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #21 of 226 Hotels in Antalya
Price Range (Based on Average Rates): $
Hotel Class:5 star — Crowne Plaza Hotel Antalya 5*
Number of rooms: 195
Official Description (provided by the hotel):
Crowne Plaza Antalya is a brand new upscale city hotel located right on the beach, catering to both business and leisure guests from all over the world. We offer distinctive services to our guests with the great Turkish hospitality in Antalya, Turkey. With 194 beautifully appointed rooms overlooking the Mediterrenean Sea from every room, Crowne Plaza Antalya is the perfect place for business and leisure. ... more   less 
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