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“By far the best hotel in Antalya” 4 of 5 stars
Review of Mardan Palace

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Mardan Palace
5.0 of 5 Resort   |   Kundu Koyu Oteller Mevkii, Antalya 07110, Turkey   |  
Hotel amenities
Ranked #28 of 226 Hotels in Antalya
Liverpool, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
15 helpful votes 15 helpful votes
“By far the best hotel in Antalya”
4 of 5 stars Reviewed August 3, 2013

My wife and I stayed here in the last week of July and had a fantastic time.
The hotel is very opulent with majority of the decor gold painted. The lobby is very grand with some lovely chandeliers.
We felt that this hotel is still in it's teething stages as the reception staff were inexperienced and all hanging around with not much to do.
e.g. I asked one of the concierge where the monkey club was and he didn't have a clue - he told me to go and ask the bell boy!
We had a Superior Room in the Anatolian wing which was lovely and clean but a bit dark although 4 lightbulbs in the room were out which were finally replenished on our 4th day! But that didn't spoil our holiday and the view over the pool was great.
Minibar was so so - only alcohol in the mini bar is 2 beers and I was expecting a few miniatures.
Restaurants are satisfactory. The main buffet restaurant is called the Bosphorous and this had a variety of food, mainly Turkish, Russian, Chinese and Azjerbaijan but this was the same everyday of the week.
We also ate in the Thai restaurant which was an extra if you were not staying over a weeks holiday but was fantastic and empty.
I get the feeling that majority of the guests have paid for an All Inclusive therefore do not wish to pay extra for the other restaurants which is fair enough. I can see all these additional restaurants becoming part of the All Inclusive in the future as they were empty every night of the week!
The pool is the biggest I've ever seen and the staff are extremely helpful and are very quick to get you a drink.
The Beach is very private and has a deck called the Scorpion Deck. We were here during the days as they play some decent party music and you get the breeze which you welcome in 40degrees. 2 guys called Atilla and Eren who work at the Scorpion Deck Bar are very friendly and chatty.
The Gym and Spa are great too and very well equipped. Spa is pretty dear though. The wife paid 300 Turkish Liras (over £100) for a neck massage.
The Evening entertainment is okay. Laser lights are enjoyable but boring after you've seen them once. Tent bar is really cool and the drinks are pretty strong!
Monkey Club was a fantastic club with some exceptional decor - velvet seats and brass swings off the ceilings. Only thing was that at one point it was only my wife and I in the club so it is very very quiet in the there. This will be because the drinks in there are not part of the All Inclusive. So you're looking at 35 Turkish Liras for a Vodka and Coke.

All in all I'm very glad I tried this hotel and it stands head and shoulders above the others in the resort.
The question is would I stay there again and the answer is yes.

Room Tip: Choose one with a Pool View as the other views are of the Mountains behind the hotel or the Hotel ne...
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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454 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Bucharest, Romania
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 2, 2013

Stayed here for a week at the end of July. We were relocated here because the hotel we initially booked did not open. At first I was a little bit reluctant because of all the glamour of the hotel and the fact that it had some bad reviews here. All of that disappeared by the end of the first day.

Check-in is very fast (you just wait on a couch having a drink). Somebody then takes you to your room and explains a lot of things regarding the hotel. You also get a map so you have no problems getting anywhere.

Rooms

Rooms are great: Great bed, large selection of pillows, terrace with pool view, bathroom is well equipped also it could have been a little bit bigger. Rooms were kept very clean and everyday it was ready by the time we came back from the beach (around 12:30). Minibar was restocked everyday, except for the days we had the do not disturb sign, when they just let you a note under the door telling you where to call later if you want any refill.

Food

Breakfast buffet is great with lots of choices. We mainly used the omelette station along with some fresh vegetables and cheese.
Lunch buffet is also good. You can choose from the cooking stations (one is food from azerbaijan, one if asian food and one is italian food, mainly pasta) or from the same variaty of salads, vegetables, cheese, sushi, fish etc. We mainly had the asian food or just fruits in other days. Deserts are also very good.
At dinner you can choose between the buffet and the a la carte restaurants (1 free visit and then 15 euros per visit). There was a theme every night so food is not the same in the main buffet every night which is great. We tried the a la carte restaurants which were of course better then the main buffet. They are all very nice themed with live music and everything. The ones we enjoyed best where the French and the Thai restaurants.

The bars are also nice (especially the one by the pier where you can just stay and enjoy the sea). We never had to wait more then 30 seconds for a drink anywhere which was great. Staff is really good, they really work very hard in order for everyone to have the best holiday possible.

Entertainment

The laser shows are great and are different every night so you can enjoy them every day.
The shows in the amphitheater are the best I've seen in a resort hotel. The Fire of Anatolia show was really amazing.

Pool&Sea

We mainly used the pool as it was pretty windy that week and there were some waves.
The pool is very big and during our stay there were very few people at the pool which was great. You can find a sun lounge at virtually every hour of the day anywhere around the pool. Very clean, somebody was making tests of the water every day.

The hotel and the grounds around it are all superb and extremely well maintained. The hotel is at least one star above any other hotel in the region.

All in all it was a wonderful holiday and I truly recommend this hotel if you want to go to Antalya and you can afford this hotel.

We certainly will come back sooner or later.

Room Tip: Anatolian wing rooms are more "spectacular". Also ask for a room with pool view.
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 29, 2013

Even though it's expensive, it is one of the best hotels in the world.
Great pier with sunbeds, great beach with white sand (only in the sunbeds area), rooms are beautiful, food is good, theres a monkey club where you can dance but only to +18 people, not like in other hotels which are +12. Free wifi, you dont need cards to get towells.
There are gondolas from 9pm to 11pm to go around the pool (so big), theres an aquarium too.
Great hotel for kids
The shows at night are the best of the best. There are lazer shows every night, and DJ performances or live music.
My only complain is that the DJ put the music he liked LOL
Minibar comes with 1 free pringles and 1 toblerone.
I don't know why, but the lots of people who are the shows disappear during the day, like there's too few people in the beach.
There's also a mini zoo with angry chickens who will follow you, ponies,etc.
In conclusion this hotel is lovely.

Room Tip: You can choose between otoman and modern rooms.
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
York
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed July 25, 2013

There are many really good things about this hotel...the pool, the pool staff, the decor and building...amazing. However, I am sad to say that this isn't going to be a glowing report of the Mardan. Firstly, if you are on the 'Luxury All Inclusive' package, don't be deceived into thinking that this will be like the Ultral All Inclusive packages you get in the carribean. It's not...none of the Al a carte restaurants are included, you get one free meal, then all other visits are 15Euros per person, bowling is an extra charge, certain drinks are extra, swimming in the reef - extra, room service of any kind is not included. You do get a mini-bar, but it is filled as and when, very much like the maid and turn down service. The food overall was really nice, but not amazing. The buffet was OK, a wide selection and they did theme nights which was a nice change.
The staff on reception and at the desk where you booked the Al a carte need some re-training in Customer Service. I think they have got so used to the rude, arrogant way they are treated by the Russian guests that they just speak to everyone the same. We'd had a couple of problems with the Al a Carte's not expecting us, so we mentioned it to the staff on the desk...we were told that this couldn't happen and that we were wrong. Even though we had seen the booking form at the resturants and our name or room number was not there. Then I went to reception to ask if we could extend our room for the last day...well that didnt go well at all. They were rude, unhelpful, accused me of lying, said that I was causing them problems now as they would need to find another room for the guests who would have taken our room and because the cleaners finish at 3pm our room couldn't be cleaned or used again that day so we'd have to pay extra for the priviledge. So 5 hours cost £150!!!!!
The cabanas around the pool were £60 per day, and this didn't include anything extra, the ones on the beach were even more. We didn't use the beach at all as it wasn't great. The pier was nice, you get a drink and there was a spa on there for treatments, but all extra charge. The staff look relieved when they see you are English, they are happy to chat and are lovely, but are so nervous about making eye-contact or engaging incase you are Russian.

This hotel has the potential to be great, it has everything, it just needs the right people in management to take this forward and learn from other hotels that have got this kind of thing bang on. I compared the holiday to Mexico, we stay at the Excellence Riviera Cancun and it's amazing. Here you want for nothing....and nothing is too much trouble. You leave there thinking about when you will be back. It's just a shame I can't say the same about the Mardan, hence we won't be back.
We did meet some really nice people Anita, Chris and Alex, and Julieann and Isabella....you won't find many English people to talk too!!!!!!

  • Stayed July 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 18, 2013

This Palace Hotel just does not get exhausted of surprising you. The beautiful laid out manicured gardens, the splendid buildings, the royal interiors, the oceans of swimming pools, the overabundance of dining restaurants, the list of in-house entertainment options and the list just does not end. Here are some more pictures....http://www.worldfortravel.com/2013/07/13/mardan-palace-of-antalya-turkey/

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bucharest, Romania
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 13, 2013 via mobile

Mardan palace is a good hotel in which you could never be bored. In my first trip to mardan in 2011 i enjoyed the diversity of choices regarding food as well as activities. The staff was polite and did the best to answer all your requests. The room is big and clean and everything was ok which made me go in 2012 as well. This time things were a little different because there were fewer guests and probably to save money the restaurants provided less diversity than before resulting in eating the same dishes several times in a week. All in all a good experience but they must improve to become a great hotel.

  • Stayed August 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Delhi
Top Contributor
53 reviews 53 reviews
39 hotel reviews
Reviews in 34 cities Reviews in 34 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed July 5, 2013

This Palace Hotel just does not get tired of surprising you.
The laid out manicured gardens, the palatial buildings, the royal interiors, the oceans of swimming pools, the plethora of dining restaurants, the list of in-house entertainment options - hah !! The list just does not end.
This is place is indeed the crown of Antalya and is a must do for a royal relaxed holiday.

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mardan Palace

Address: Kundu Koyu Oteller Mevkii, Antalya 07110, Turkey
Location: Turkey > Turkish Mediterranean Coast > Antalya Province > Antalya
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Antalya
#6 Business Hotel in Antalya
#15 On the Beach Hotel in Antalya
#15 Spa Hotel in Antalya
#22 Romantic Hotel in Antalya
#23 Family Hotel in Antalya
#26 Luxury Hotel in Antalya
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Mardan Palace 5*
Number of rooms: 560
Official Description (provided by the hotel):
On the verdant, green shores of Antalya, beautifully positioned to overlook Turkey's Mediterranean coast, a palatial hotel was built in the spirit of the grand Ottoman Sultans. Crafted for the contemporary international elite, the luxurious Mardan Palace in Lara is a chic resort which redefines the standards of Turkish hospitality. Through its innovative design features, extensive facilities and unparalleled service, it's the new luxury playground for the jet set to explore. ... more   less 
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Also Known As:
Mardan Palace Hotel Antalya
Mardan Palace Antalya

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