We stayed at the Delphin Diva for 2 weeks from 9th September. We chose this hotel due to the great reviews it received on tripadvisor, however having booked it in January we were quite concerned about recent reviews of the hotel going downhill. We have been to several hotels in the Antayla area and I can honestly say this is not 5 star.
Check in was efficient and we were happy with our room, which was clean and had a nice sea view. We arrived at 2300hrs and ate at the Sapphire late night restaurant and were not impressed with the quality or variety of food!!
The hotel pool area is not well laid out and I have never been to a hotel where the sunloungers are so close together. A lot of the main pool area is in the shade and yes there are those who get up at ridiculous hours to reserve, I suppose there are people who must have the same lounger throughout your stay!!! Having said that there were plenty of loungers and we did not have a problem getting loungers at any time during our stay and we were seldom at the pool before 10am. The beach area is lovely and there are plenty of loungers and Bali houses, which were great for our daughter to escape the hot afternoon sun.
I agree with the problem with slippy tiles, our 3 year old had a nasty fall and ended up with a huge lump on her head, we saw several small children and adults fall. We highlighted this to guest relations who just stated they knew there was a problem and will maybe fix the tiles next year, we suggested non slip mats may be a good thing, especially round the kids pool.
Our daughter did attend the kids club and there was only one member of staff who spoke english, Esin, she made our daughter feel special and always tried to include her in everything even though it is all geared towards German children. Our daughter enjoyed the mini disco and the fun fair every night.
The staff do work very hard, as do at any of the hotels we have been to, but the staff at this hotel are truly miserable and sometimes downright rude. There was only one member of staff who stood out for us, Enes, he works in the main restaurant during the day and the Mexican at night. This guy is a real asset to the hotel and will probably end up getting moved to the Imperial!! He always made a fuss of our daughter without being too intrusive (as some staff were) and looked after us for drinks during our meal.
The main buffet restaurant area is well laid out with separate seating areas away from the food. Getting a drink with your meal could sometimes be a challenge and if you were lucky one drink was all you would get!! I got told off one day for helping myself to water for our 3 year old daughter!!! The food is o.k. at best, towards the end of the holiday we did struggle at times to find something to eat, and we are not fussy eaters!! The food selection for children is not the best and is the same every day for lunch and dinner. Our daughter is definately not fussy but ended up having the same food every day for lunch and dinner!!
We ate in the Italian, Turkish, Teppanyaki and Mexican a la carte and never had any real problems booking them. The food was good, however my husband got curry sauce served with his steak in the Italian restaurant!!!!
I feel we over paid for this holiday and was not value for money. We would definately not return to the hotel for the reasons I have stated and the German guests who are arrogant, rude and selfish!! The staff definately give the German guests preferential treatment and we heard of a British guest being told by Guest relations 'Don't come to a German orientated hotel and expect the staff to speak english!!' This speaks absolute volumes. I spoke with the Thomas Cook rep who agreed this hotel is not 5 star and there are far better hotels in Lara Beach.
We did enjoy our holiday and met some lovely families from the UK, who like us kept their children under control and di not allow them to go wild as some of the other nationalities.
I definately would not return nor would I recommend the hotel, we were really disappointed with the majority of staff, food and facilities. Go elsewhere!!
Email the hotel in advance and ask for sea / pool view
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.