I stayed at this hotel recently for 1 night and pre-booked and paid for the hotel before I arrived. I told the receptionist i had paid and showed her the confirmation.
About 30 minutes later I had a call to my room asking me to go back to reception with my passport and credit card. I explained I was just getting into bed but the lady insisted.
I went to reception in my bed clothes and was told they had no record of my reservation. I knew i had paid and argued my case. Eventually i handed over my card as it was late and i thought it would be easy to resolve so I waited in reception in my pj's for 15 minutes while she learnt to use the credit card machine and disappeared with my passport to try her luck with the photocopier.
It is now 5 weeks after this painful ordeal and i am being lied to constantly by the hotel about the refund. They told my four reasons why it was delayed and now tell me they have transferred the funds but they cant provide proof and there is nothing in my account.
The service is shocking at this hotel. Avoid it at all costs. The price is reasonable but when you have to pay twice, it is very expensive.
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