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“I didn't like it” 2 of 5 stars
Review of Hotel Serapsu Beach Resort

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Hotel Serapsu Beach Resort
5.0 of 5 Hotel   |   KonaklI KasabasI, Alanya 07490 , Turkey   |  
Hotel amenities
Ranked #237 of 368 Hotels in Alanya
Timisoara, Romania
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“I didn't like it”
2 of 5 stars Reviewed August 5, 2011

Unfortunately our experience in Turkey was only partially enjoyable.

The first negative impression was that the Receptionist at least those with whom we spoke we did not know any international language - English, French or German.They knew only Turkish, Russian and Bulgarian. Inadmissible for a receptionist.
Accommodation (our opinion) was 3*,even though the hotel claims to be 5 *. We are not demanding , but the food was poor and not so fresh and what is worse was the dirty dishes. Cups were dirty white on the inside so it seems necessary to a washing powder to clean and no plates were not very clean. Juices were sweet water, the waiters were nice, but unfortunately, some awful smell of sweat and wore untidy.
The service in our room was acceptable, but I understand that the it wasn't good at all for other rooms.
Tipping can be inferred by all corners of the famous hotel TIP boxes, and in some cases they put the box in front of you, to understand that you must put something in.
The general location was beautiful and well maintained green space, wide beach and the trip we did to Pamukale - a magnificent place-were the only things that are worthwhile.
Unfortunately, after our first vacation here, we decided that this will be our first and the last trip in Turkey, and that I understand and from other Romanian tourists staying in the same area with us.

  • Stayed September 2010, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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12 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Date | Rating
  • English first
  • German first
  • Norwegian first
  • Russian first
  • Turkish first
  • Any
English first
Peterborough, United Kingdom
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed May 20, 2011

We got our tansfer from the airport to the hotel, the driver didnt know where he was going and just kept driving around. When we finally made it to the hotel we were ifnormed that they didnt have a record of our booking and we had to wait 4hours, to be given a room. As you can imagine, after travelling all night the last thing we needed was to be sitting in a reception in our flight clothes. only one person at the reception spoke baisc english.

Finally we got sorted and shown to a room and were told it would be tempry. on the 12th day we had a note on our dorr telling us to move room, we had an hour to pack and moved from the 3rd floor to the 6th. when getting to our new room we found it wasnt even cleaned by the house keeper it was all messy with dirty sheets, we were informed it would be about 1/ an hour. An hour later we returned to the room to find it still wasnt done and it would be another 1/2 hour or so.

On the 17th we were called and informed we should have checked out, i paid for 14nights by the 17th we had only had 13? they wanted us to pay $120 dollars to use the room for another 12hours while we waited for out transfer.

Also be aware that it is a Russian Hotel and they do not take kindly to english being there, at times it was rather uncomfotable.

  • Stayed May 2011, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Serapsu Beach Resort

Address: KonaklI KasabasI, Alanya 07490 , Turkey
Location: Turkey > Turkish Mediterranean Coast > Antalya Province > Alanya
Beach Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Room Service Spa Swimming Pool
Hotel Style:
#85 Spa Hotel in Alanya
#109 Luxury Hotel in Alanya
#112 On the Beach Hotel in Alanya
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hotel Serapsu Beach Resort 5*
Number of rooms: 218
Reservation Options:
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Also Known As:
Hotel Serapsu Beach Alanya

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