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“Let down by a couple of issues.” 4 of 5 stars
Review of Royal Kenz Hotel

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Royal Kenz Hotel
4.0 of 5 Hotel   |   Jinene, Port El Kantaoui 4089, Tunisia   |  
Hotel amenities
Ranked #4 of 35 Hotels in Port El Kantaoui
Nottingham, United Kingdom
Top Contributor
73 reviews 73 reviews
44 hotel reviews
Reviews in 48 cities Reviews in 48 cities
55 helpful votes 55 helpful votes
“Let down by a couple of issues.”
4 of 5 stars Reviewed yesterday NEW

Stayed here for a couple of weeks in September 2014. Just me and the wife.
Remember Port El Kantaoui is a manufactured resort just for the tourists. Been there quite a few years but there's no history to the place, no old town or village. Quite a few shops and restaurants but little else.
The Royal Kenz is a four star hotel and is situated just a short taxi ride from Sousse.
I have to say the whole experience was quite nice. Flew from Doncaster and with no time difference was one of the easiest flights ever.
Checking in was a relatively simple experience, although our room was not ready until a couple of hours after we had arrived. The bar and restaurant were still available to us so no real damage done.
A big hotel set back from the beach. This means the beach is accessed by walking along a private thoroughfare some 200 - 300 yards long. Doing this more than once a day would be impractical. The facilities at the beach are limited. There is a bar where you get a drink and snacks. The snack aspect is extremely limited but okay if you just want a hot or cold filled roll. You can, if you wish, walk back to the main hotel if you want to eat in the restaurant, but in the heat, not really an option for most.
The hotel generally is clean and tidy. The pool area gets crowded. There are plenty of sun beds but unless you do like every-one else and get up a daft o'clock to reserve them with your towels, forget it. Good job we prefer the beach anyway.
Wifi is available in the reception area and the adjoining top terrace only, but it worked fine and was useful for keeping in touch with family back home via WhatsApp etc. Don't expect to use it on the beach for music etc stored on the cloud.
The waiters, cleaners and others all work damn hard and are friendly enough. There are comments on here about chasing tips. Whether you do tip or not, you get the same treatment. Purely a matter of choice. Just remember a lot of these people don't have very much so a tip is very welcome.
The restaurant does get a bit busy at times and parts of it, especially where the food is displayed would have benefitted from being a bit bigger.
The entertainment varied from excellent to downright dreadful. Excellent, the Kenyan acrobats and another dance troupe, whose name escapes me. The other end of the scale, the entertainment staff getting guests onto the stage and making fools of them. Not entertaining, and judging by the numbers of the audience leaving that area, a commonly held view.
The worst feature of the holiday was the none segregation of smokers in the outside dining area. It was impossible to eat outside without being subjected to cigarette smoke from other tables. We have stayed at other hotels with different areas set aside for smokers and none smokers.
You have to pay extra to use the safe which is a bit of penny pinching I thought.
There is an ATM inside the hotel but you don't need that much cash in an all inclusive environment. Make sure you don't draw too much cash as you can only change it back at the airport at a less than favourable rate plus, it is a another queue you can do without. They are also very strict about their closed currency. You will have it taken from you if you still have any on you when you pass through security airside.
I know a lot of this sounds somewhat negative but it was overall a quite enjoyable holiday that could have been made a whole lot better by very little effort from the hotel.

Room Tip: Rooms overlooking the pool would be right above the terrace where the entertainment can go on till m...
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  • Stayed September 2014, traveled as a couple
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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523 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (179)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
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English first
Edinburgh, United Kingdom
15 reviews 15 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed yesterday NEW

Just back from yet another great two weeks at the Kenz. Bit of a problem with the room at first but sorted next day. Staff all lovely as always. The hotel was VERY busy which resulted in long queues at the bars,lack of sunbeds and lack of seats inside and out after dinner. Many people up at daft o'clock reserving sunbeds then not using them for most of the day these selfish people are to be found all over not just at the KENZ.
The food was good but a bit repetitive. The snack bar good at lunchtime with waiter service.The Italian restaurant good in the evening pay extra for wine. Didn't use the Indian or Steakhouse.
Some entertainment good some not so, entertainment team work hard always chatty but never pushy.
Grounds beautiful the gardeners really work hard shame some people are too lazy to get an ashtray and just leave their fag buts and rubbish wherever they are.
I always find a smile,please and thank you go a long way and cannot fault the service.
Many thanks to all at the KENZ see you all again very soon.

Room Tip: First floor pool facing
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  • Stayed September 2014, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tadcaster, United Kingdom
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Into our second week at this wonderful hotel, feeling like a prince with his princess.Never have I known as much care and attention from ALL the staff, chambermaibs up to front desk.
Sure look hard enough and there are one or two "worn patches" but it would be unfair to criticise this VERY busy hotel.
Will consider returning very soon.
More reviews at end of holiday, back to the sun!

Room Tip: Many rooms overlook very busy noisy terrace and pools area.Front of the hotel is guieter though a bu...
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  • Stayed September 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, England, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Just returned from our holiday at the Royal Kenz for 2 weeks:

Arrived on Sunday 14th Sept at 8:30pm, on arrival we were given a registration form to fill in & then a welcome drink too which was a nice touch, we collected our bands that we needed to wear & our room key card & 2 towel cards. While at reception we decided we would pay for the safe in our room which for 2 weeks was 50 TD (1week = 30TD & 10days = 40TD) our luggage was taken up to our room by the porter & then reception sent someone else to show us how to use the safe.

Our Room:
We asked apon booking if we could have a pool view which we were given, we stayed in room 178 which I think was one of the newer rooms that had been refurbished. It had 2 singles pushed together which was ok with us but I guess some people would be annoyed at! The beds were really comfy & so were the pillows. We had a balcony with a table & 2 chairs on. The bedroom had a dressing table with stool, build in mirrored wardrobes, fridge,tea & coffee making facilities, bedside tables, flat screen TV with good movie channels on too! The bath was quite small but the shower was good with high pressure, they have the usual soap, shower gel, shower cap etc in the rooms. You also had to put your room key card in the slot by the door to get power etc but we just used a bit of card so the power & air on was on constant so the room was cool after a hot day in the sun. The rooms are very clean & the maid does an amazing job everyday I can't remember her name but she cleaned R178 so thank you for looking after us.

The main restaurant is where you have your breakfast, lunch & evening meals (7am -10am, 12:30-2pm & 6:30pm- 9pm)
- Breakfast: this is a buffet too, there is a drinks station with tea, coffee, milk, fruit juice etc, then there is a continental selection of cereals, yogurt,toast, fresh croissants, cheeses, ham, lots of different jams etc. There is a lovely guy that makes omelettes or fried eggs for you (always abit of a que) a lady making pancakes, scrambled egg, boiled eggs, sausages, tomatoes & a veggie choice too.
- Evening Meals: we always had the same waiter for 2 weeks Mohammed Douh?? He was such a lovely guy & really looked after us, I hope the management will pass on my thanks to him. Every night the restaurant had a different theme, Italian, Tunisian, Mexican, French so there was always something different to try, this was also a buffet, the desserts were delicious and were always stocked up so no matter what time you arrived for dinner nothing was ever run out of. Make sure you always tip the waiters & they will make sure your looked after. There is also a Italian restaurant, indian & steakhouse restaurant why I can't comment on as we didn't use them.

Bars: there are a couple of bars in the hotel, the main bar in the lobby is the busiest which 9 times out of 10 has a Que but your not waiting to long, there is also a guy Mohammed in the lobby that makes different cocktails for you every night, he is also a lovely guy. There is the pool bar which is quieter & a bar out on the terrace.

Pools: there are 3 pools in the hotel, 2 outdoor & 1 indoor saltwater pool. We always stayed by the quiet pool so we could just relax & we were away from all the pool activities in the other one. The entertainments team would come around to see if you wanted to participate if not they would leave you alone which was nice. There are sun loungers around the pool which people get up early to reserve, some days we were abit late to get up but always found a lounger & if not you just need to ask & the guy will get you one. There are also guys that come around the pools to see if you want to do any excursions like quad bikes, camel rides, jet skis etc, we signed up with Joseph to go on the camel caravan which was brilliant & we all got looked after really well, thank you Joseph!! There is a towel hut where you can change you towels for fresh ones with your tokens which you are given apon check-in. The pool bar also makes paninis at lunch time if you didn't fancy going in for lunch. The indoor pool was saltwater & we used it once when we had a thunderstorm, it was really nice but was sooooo salty, you could even float in it.

Beach: the beach is about 5min walk if that, the hotel have there own section so no one can come up & hassle you to buy anything from the beach traders. The beach has it's own bar down there with toilet facilities & also the make paninis at lunch time. This is also the steakhouse restaurant which is open 2 nights a week. No matter what time of day we went down to the beach we always found a sun lounger. The sea was good but when we were there it had lots of jelly fish so I didn't want to swim in it. The guys do come around to you just like by the pool to see if you want to do any water sports, there's a lot to choose from, we decided on the parasailing which was an amazing experience.

The hotel grounds were always very clean & tidy, the staff are very very hard working and were always making sure everything was spotless. The hotel has a shop which was very reasonable priced.

Entertainment: the team worked very hard to involve everyone day & night, there were some good shows & some not so good. The best show for us was the sand art show, amazing.

If I was to add something to this hotel it would be to have waiter service for drinks around the pools & beach & to have some more professional entertainment in the evenings & to start it abit earlier, apart from that we had a really lovely relaxing couple of weeks at the Royal Kenz & would like to say a big thank you to all the staff that looked after us.

Room Tip: Higher floor rooms have a good view,
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  • Stayed September 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Beautiful hotel, spotlessly clean in public areas but not in the rooms, these are the laziest chambermaids I have ever come across, they did only the basic cleaning, debris from a new hair dyer being installed was in the bathroom for the duration of holiday, nothing ever moved on any surface in the bedroom or bathroom to be cleaned, we caught them on more than one occasion laid on the steps en masse having a natter instead of doing the cleaning.

Was not impressed at having to wait till 4pm for our room when we had arrived at 10.30 am

Cannot comment on pool as we went to beach every day. Although there is a beach bar unless you tip the staff you only get very small plastic cups, more like a thimble, but upon tipping you get a larger one. These plastic cups are a minefield of germs as they are only rinsed under tap and they are rather bashed about. Worse snack bar I have ever seen, paninis or sandwiches, no chips burgers, hot dogs that you usually find and it is a 10 minute walk back to the hotel in midday heat to go aback to main restaurant.

Beach towels are just waffle material and can only be changed 3 times per week with tickets given on arrival but we were only given enough tickets for 1 change in 2 weeks, we had to go and ask the rep who gave us more tickets,

Evening dining - no head waiter to show you to a seat you have to just go and try to find a table yourself and some of the waiters are so sullen, we were glad we found Aymen on the first night and stayed with him as he appeared to run the best section, we noticed a difference when he wasn't there. Found food adequate but have had better

Bars - not enough staff or beer pumps, always long queues at bars, no waiter service.

I would not return to this hotel.

If thompsons are classing this as platinum then they are letting there standards slip

  • Stayed September 2014, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW via mobile

Just back from the royal kenz and had a brilliant time. It was our first experience of an all inclusive holiday and thought we got pretty good value for money. The hotel is only a 30 minute bus transfer from the airport which is good after a long flight. The food was ok my boyfriend really enjoyed it but for someone like muself who is less adventurous food wise due to an easily upset stomach there wasnt much choice. Lunch times especially were very samey but breakfast was excellent. I would also recommend the sandwich station at the pool bar for snacks during the day! Staff were very nice and efficient but occasionally the waiter staff in the restaurant struggled to keep up when busy in the evenings. We got a superior pool view room which was excellent a good size and really nice view and got a good view of the evening entertainment from our balcony although this was rather limited which we didn't mind as we were just there to relax! We found it relatively easy to find a sun bed but would suggest reserving one in the morning if you want one with a parasol. The day trips were also excellent. All in all a very good holiday and would definitely go back!

  • Stayed September 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
Reviews in 23 cities Reviews in 23 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Just returned from a very relaxing 2 weeks at this large complex. The room was clean and kept that way by hard working maids. As we were not in a Thomson's " superior " room, tea and coffee were not readily provided unless we paid a waiter who came around knocking on room doors at about 4pm.The loungers around the pools were plentiful ,packed very close to each other and reserved at very early hours , probably by staff having been paid up front. The beach was an 8 minute walk away and again, prime spots booked in advance. The main restaurant waiters were very helpful and friendly especially Ramzi, Hosni and Abdelhak who always greeted us with a genuine smile . The food was very good and there was always something that we could find that we liked.

Room Tip: Wi Fi was available in the reception area and the meeting room but invariably slow, probably due to...
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  • Stayed September 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Royal Kenz Hotel

Address: Jinene, Port El Kantaoui 4089, Tunisia
Location: Tunisia > Sousse Governorate > Port El Kantaoui
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Port El Kantaoui
#3 Romantic Hotel in Port El Kantaoui
#3 Luxury Hotel in Port El Kantaoui
#4 On the Beach Hotel in Port El Kantaoui
#4 Spa Hotel in Port El Kantaoui
Price Range (Based on Average Rates): $
Hotel Class:4 star — Royal Kenz Hotel 4*
Number of rooms: 468
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Also Known As:
Hotel Royal Kenz
Royal Kenz Hotel Tunisia
Royal Kenz Port El Kantaoui
Royal Kenz Tunisia

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