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“Hotel Riu Imperial Marhaba good hotel in a poor area” 4 of 5 stars
Review of Hotel Riu Imperial Marhaba

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Hotel Riu Imperial Marhaba
5.0 of 5 Resort (All-Inclusive)   |   B.P. 243 | Port El Kantaoui, Port El Kantaoui 04089, Tunisia   |  
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Ranked #2 of 36 Hotels in Port El Kantaoui
Nottingham
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
146 helpful votes 146 helpful votes
“Hotel Riu Imperial Marhaba good hotel in a poor area”
4 of 5 stars Reviewed February 14, 2013

The hotel is really nice but i wouldn't put it at a 5* rating maybe a 4*, The staff are great with the holiday makers but this is based on the tips that they receive. The food is not hot enough and is often luke warm. Very poor choice in fruit and veg, fruit consisted of over ripe apples and oranges, and on a very rear occasion you may fine the odd banana. Veg was always cold and over cooked, the only veg that was often edible were the carrots which did taste really nice. The gym is really poor and the staff are very rude, all the equipment is in desperate need of updating treadmills that can either walk at 5.6 but if you try to move the speed up it will jump to about 15 and then fall back to 2, they do not have emergency stop buttons on them and are really dangerous. One of the exercise bikes had one pedal and others were just in really bad condition. The indoor heated poor was often really cold and the Jacuzzi didn't work and was really dirty. The beach is really nice but to leave the hotel is like walking around Beirut it is filthy and very unkempt. I have never seen so many plastic carrier bags as i did in Tunisia, there are thousands all over the floors in trees and blowing all around. The shops are also very dirty and there is a lot of hassle from the shop owners, which can be very rude if you do not buy from them. when leaving the hotel you will get stopped by locals telling you that they work in the hotel you are staying in and offer to show you around, they are only after money so do not be fooled by this. overall nice hotel if you do not want to venture out but the place as a whole is very dirty.

Room Tip: Do not pay for a sea view as most of the rooms have this any way.
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,277 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (372)
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manchester
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 7, 2013

Stayed her from 30th Jan for a week 'lovely hotel 'great food staff were very friendly and helpful but do like their tips.
Weather was a bit hit and miss three warm days rest cool not much to do on cool fays .
The entertainment team worked hard ,if you want a reasonable price break this is the hotel to visit and it was spotless and clean and we had a wonderful large room

Room Tip: Top floor sea view are good
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luton
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 6, 2013

My experience, a tad late but I stayed in this hotel in Feb 2012.
It was honestly the nicest hotel.
After being on a few holidays since then no hotel quite compares. For the price it is fantastic.

Room – Was beautifully clean and spacious.

Hotel – Quite grand, a lot of marble, glass lifts etc. The beach is literally a 5 minute walk straight out of the back of the hotel and it has beautiful views.

Staff – Very helpful and attentive.

Entertainment – Though not fantastic as it is hard having to cater to all ages the guys (at the time Mido, Zizou and Mohamed) all really made an effort to try and get everyone involved. And if you get involved you will have fun. However if you are looking for great evening entertainment this is not the hotel for you.

Food - there was a good variety, something for even the fussiest eater.

Overall –
Great hotel would definitely go back there again as it is great value for money and is genuinely a LOVELY hotel.

Just take a pack of cards or a book with you for those moments when you’re a little bored.

Your holiday is what you make :)

  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kettering, United Kingdom
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
Reviews in 21 cities Reviews in 21 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed February 3, 2013

My husband and I have jut got back from a week at this hotel. It is a lovely place to stay. The staff were so helpful, nothing was too much trouble and the hotel is excellent. We got a week all inclusive for £540 for the two of us with first choice and it was worth every penny. From the minute we got there we felt a warm welcome and it felt like they really wanted to make our stay a good one! They took our cases to the room and a lovely room it was too. It was a bit chilly at this time of year so there was heating/air con in the room and the beds and duvets were fabulous. There was a fridge with water and fizzy drinks which were refilled on request to reception but there was no bottle opener that we could find in the room to open the fizzy drinks! There's an inside pool with a jacuzzi and a well stocked gym. Sauna was extra. Showers and toilets nearby and everything was spotlessly clean and well kept. The food was amazing. Plenty of choice, meat and fish every night. Cooking stations on the go all the time and waiter service for drinks at the table for water, fizzy or wine which was topped up constantly by attentive staff. Same with the bar, tea and coffee available there too. I was disappointed that there were no tea making facilities in the room as i would expect this in a five star. Free wi-fi everywhere too. Fantastic foyer and bar with lots of seating to sit and read and drink! A tip ensures first class service in the bar areas and dining room but they serve you anyway just more attentive when tipped! Outside area is beautifully kept but it wasn't all open at this time of year. A few shops selling bags, souvenirs, etc not too far away and we felt safe walking around these areas although they do assle you to go in heir shops. Marina about 30 mins walk away or £2 or so by taxi.
We went on the three cities tour which wasn't good at all - we spent the morning visiting what an only be described as a reservoir! A mosque and being sold carpets under the guise of educating us in the art of carpet making! Bit boring. Amphitheatre in the afternoon was awesome! Loved it but not enough time there after the morning sales pitch. Went shopping in another of the cities which had a great fort but not enough time there to visit it after more visits to mosques! Were told not to wander off alone either so didn't feel very safe there but there was some kind of rally/speaker which was a bit unsettling so it could just have been due to this event that day. We got to see some rural villages on the way to the cities but it was all quite dirty with rubbish everywhere and most people were unimpressed with this trip at £40 each. I thought it was worth the experience and I know not to do it again!
The holiday was very relaxing and peaceful but I would have found it boring at this time of year to have gone for 2weeks as you couldn't go to the beach or sunbathe as it was too cold so take some woollies with you although it starts warming up a bit in February apparently but I was cold as I didn't have the right clothing as I expected it to be warmer! Can't fault the hotel at all and it would probably be amazing there in the summer as its beachfront and the pool looks lovely too.

Room Tip: We were at the front of the hotel which is in a horseshoe shape and the wind whistles round it, the...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 3, 2013

This was the first holiday that my boyfriend and i had been on together and what a wonderful place to stay. The hotel is grand from the moment you walk through the door, with the marble flooring and crystal chandeliers. We upgraded to a double room and ended up with a suite, which was superb. The staff at the hotel were the most helpful people, nothing was too much trouble. We are going back in September because the hotel left such an impression on us both!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockport
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 28, 2013

My wife and I have just returned from an all-inclusive week at the Riu Imperial Marhaba. At this time of the year it certainly represented value for money with the prospect of some sunshine.

The hotel is large, clean and staffed by wonderful people. Any query or request for assistance was dealt with immediately.

Service in the lobby bar was good although the pianist was perhaps not as accomplished as some of the other reviewers claim. However his choice of music appeared to suit the mainly older clientele. The range of drinks was good although they were mainly local brands.

The food in the main restaurant was good, with plenty of variety. Take your time to have a good look round as it is easy to miss some dishes. Some of the show cooking was particularly impressive. The wine was passable at best. Service was OK with several outstanding waiters/waitresses. We simply tipped the better staff - they deserved it.

The Tunisian restaurant served a set menu of local dishes. This will not suit all tastes. There was a meze starter, lamb couscous and a range of fruit and sweets with a bowl of what can best be described as custard.

Room cleaning was unobtrusive and we had no trouble in getting our mini-bar restocked. Some guests simply returned their empty water bottle to the lobby bar and obtained a replacement.

WiFi reception was patchy - there was a problem early in the week. I found it rather amusing that my Ipad only worked in certain areas of our room!

At the weekend there was an influx on Tunisian guests with young children who rather ran amok. One of the local guests on Saturday night entertained his large group rather vocally to the detriment of other guests. He attracted plenty of sideways glances from staff but no action.

We did not go on any of the Thomson trips but overheard nothing from other guests to suggest this was an error.

All in all it was a very relaxing week and we would certainly return if the price was right.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Middlesbrough, United Kingdom
Contributor
18 reviews 18 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed January 27, 2013

We stayed at this hotel in October 2012. The hotel room was lovely though the bed was very uncomfortable, like sleeping on a board. They did supply another duvet to put on the mattress which helped a little.
There wasn't a kettle in the room but luckily we had taken one anyway.
Food was lovely, we chose the first sitting and the waiters couldn't have been more friendly.
Both of the restaurants were lovely.

It rained once while we were there so we went into Sousse, never again, not a friendly place at all and not much in the way of shops, think we only actually stayed for about half an hour.
Wifi in the hotel was rubbish.
Overall though we had lovely weather, the hotel was gorgeous, could always get a sun lounger both at the pool and I noticed there were loads empty on the beach. The staff were all very helpful and friendly.
plenty of bottled water supplied.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Riu Imperial Marhaba

Address: B.P. 243 | Port El Kantaoui, Port El Kantaoui 04089, Tunisia
Location: Tunisia > Sousse Governorate > Port El Kantaoui
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Spa Suites Swimming Pool
Hotel Style:
#1 Romantic Hotel in Port El Kantaoui
#1 Family Hotel in Port El Kantaoui
#1 Luxury Hotel in Port El Kantaoui
#2 On the Beach Hotel in Port El Kantaoui
#2 Top resorts Hotel in Port El Kantaoui
#2 Spa Hotel in Port El Kantaoui
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Riu Imperial Marhaba 5*
Official Description (provided by the hotel):
* Partially renovated in winter 2007/8 * 3 km from Port El Kantaoui * Located on the beach * Complimentary sun loungers and parasols on the beach * 5-story building * 14 km from the center of Sousse * 200 m from various shops * 23 km from Monastir airport * 200 m from a bus stop * Credit cards accepted: MasterCard, Visa, Amex ... more   less 
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Also Known As:
Imperial Marhaba

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