My husband, our 12 year old daughter and I stayed here for 2 weeks from the 8th August until the 23rd August.
I was nervous about this hotel after reading some of the reviews but as soon as we arrived I forgot all about the bad reviews. The hotel is lovely, we were shown to our room which had obviously just been redone, it was absolutley gorgeous! New carpets, lot of room and a huge balcony.
The pool area was quiet whilst we were there, no music playing, no children running around and screaming. The location of the hotel is fantastic took us 10 minutes to walk into Port El Kantaoui. The staff at the hotel were friendly and helpful,breakfast was eggs, sausages, tomatoes, bread, cold meats, croissants, choclate pancakes, yogurts and fruit, dinner was different every night we were there which we had no complaints about.
Beach was lovely and the weather was fantastic!
All in all we had a fantastic holiday and would defiantley go back again.

We have just returned from a 9-day stay at this hotel. We were previously there in 2008 and loved the serenity and location - we sat peacefully by the pool. This time, the change in the hotel is certainly not for the better.
The hotel and pool area was totally overrun by very young children - many crying and shrieking. It was no longer a pleasant experience to sit by the pool. Dinner in the main restaurant was like being in a railway station - people darting everywhere and, if you were trying to get back to your table with hot food, you had to dodge the children running amok. Many of the dishes on display were almost empty, and you had to ask the staff to replenish them; most of the dishes available were spicy. Breakfast was no better. The rooms have seen better days, and are in need of total refurbishment. The air-conditioning was very noisy. On arrival we had no TV or minibar. We had to ask for these to be installed - twice in fact, over two days. Some of the lights in the room were not working, and it was very dim in the evening/night.

Although a negative review, the staff were extremely friendly and have told us that, next year, there will be no children under the age of 16. We would like to give this hotel another chance, and will probably go back there again in the future.

A last minute deal and worth every penny. Ignore the bad reviews this place was heaven on earth for a quiet relaxing holiday. Sea is warm as bath water- check out the clams and crabs as you walk into the sea. All rooms have view over the gardens (illuminated at night) and sea. Large bath perfect for a drink with your honey before dinner. Breakfast was great (Muslim country so don't expect bacon and sausages). Dinners are fine - buffet style so lots of choice. It's not great, but show me a half board buffet that is! It's included in the price of the holiday, fine for a few days and if interspersed with dinners in the marina/ square it's perfect. Dinner out costs 50 dinar for 2 so £20 ish and is very good. Pool and pool bar is great. Air con in rooms is required and very efficient and staff are very friendly.

If you want a drink in the evening- bar prices are expensive, but we got round this by purchasing 1l vodka and 1l rum at duty free on the way out and coke from the shop round the corner. Do not wait till you get out there- you can't buy alcohol in the supermarkets. we had a few drInks in the room while the after sun soaked in, dinner and then drinks and gossip on the balcony later. As I said- heaven.

I heartily recommend the grilled chicken from the pool restaurant at lunch- best I've tasted!

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Our third visit to this hotel and my how its changed. It seems that the hotel has changed hands and to make a quick buck has been opened up to the local populus (a bit like Butlins I believe). Instead of chilled relaxed afternoons round the pool garden, we were subjected to loud "drum & bass" music from about 3pm til 8pm or later but this was from "adults". The local teenagers who came in were generally much better behaved than average and seemed keen to find out about us and our opinions of their country. (They also spoke very good english) It's a wonder how the staff coped with all the extra people who didn't seem to care in what state they left the pool area or the restaurant. Weddings and other functions are now catered for in the refurbished villa and this is "off limits" to guests whilst these are in progress. We did meet a lovely couple Christine & Mark, whose company we really enjoyed and I think we helped each other to stay sane. They were also on their 3rd visit and went back for the same reasons that we did. We heard that things are supposed to be changing next year and the hotel will be catering for adults. I hope that this is correct but just in case we will also be checking reviews before booking for next year. A great pity as we thought we had found a real gem.