Start with the image of an excellent hotel and you won't be far wrong. I'll leave the reader to determine the weight to be attached to the few niggles I encountered.
The room, and I was in 314 on the second floor, was clean and spacious. Bed linen was changed frequently and the towels changed every day. There was plenty of shelf and hanging storage but surprisingly no drawers anywhere in the room. Some items which I like to keep handy are usually best kept out of sight.
The towel rail over the bath was loose but was 'fixed' shortly after it was reported. The repair was not sound and it was loose again by the end of the stay.
I also found out at the end of the visit that the balcony sliding door did not lock (it was too cold to use the balcony). I doubt security was badly compromised as the balcony was not easily accessible from outside.
The large flat screen TV had approximately 30 channels though only one, BBC World, dedicated to English language.
Food served in the self service restaurant was typical of the mid to top end of 'all inclusive' accommodation, varied European fare with some Tunisian specialities. It was predominantly beef and chicken, well cooked and tasty. As is usual none of the spicy dishes were particularly spicy. Some food was 'display' cooked to order by chefs. Breakfasts featured fresh eggs/omelettes/pancakes/doughnuts with fresh pizza/kebabs/fish etc at lunch and dinner. Don't expect a full 'English' however as there was no sign of bacon, baked beans or mushrooms (or roast beef and Yorkshire pudding!)
One 'a la carte' dinner per week was available and I chose the Tuesday 'Oriental' option rather than the Saturday 'Italian'. It turned out to be disappointing. It wasn't Oriental, it was a set 3 course menu with no choices - the main course being a pie (not bad but not that good either).
Service was good throughout the stay.
The lounge bar and pool bar were open (but not the sports bar). Both were adequately staffed so waiting time was generally very short. Drinks were acceptable standard local wines and spirits.
Daytime entertainment was provided by the talented Yassim aka Sam aka Davvid of the animation team. Boules, mini golf, darts, putting and archery were on offer (I imagine there will be much more when the weather improves).
Evening entertainment was limited to a couple of games of free bingo , a belly dancer and a pleasant enough pianist. To be fair the layout of the bar didn't lend itself to much else (an outdoor amphitheatre will no doubt be well used in summer).
The weather isn't usually that good at this time of year but when we could sun bathe the pool attendant quickly brought us loungers and mattresses (beach towels were provided separately)
Overall a very enjoyable weeks stay.
- Official Description (provided by the hotel):
- IMPORTANT: The IBEROSTAR Diar El Andalous Hotel will be closed until 01/05/2015, as it is being rehabilitated to improve its rating from four to five stars. The refurbished hotel will have a new VIP area, Star Prestige, offering exclusive services and personalised amenities for the most demanding guests. In addition, it will feature a spa with heated pool, a fitness studio, and three specialty restaurants. We would also like to remind our guests that IBEROSTAR has three other hotels in Tunisia: the IBEROSTAR Mehari Djerba, the IBEROSTAR Averroes and the IBEROSTAR Royal El Mansour & Thalasso. The top IBEROSTAR Diar El Andalous hotel, located in the town of Sousse, is an all-inclusive Port El Kantaoui hotel, surrounded by gardens and right on the beach. This beautiful Tunisian hotel on the Mediterranean coast offers an impeccable service and has a wide range of entertainment for the whole family, making it an ideal choice for a relaxing family holiday in Tunisia. ... more less
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- Also Known As:
- Iberostar Diar El Andalous Hotel Port El Kantaoui
- Mercure Hotel Sousse
- Accor Diar El Andalous
- Diar Andalous