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“A good experience” 4 of 5 stars
Review of Iberostar Diar El Andalous

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Iberostar Diar El Andalous
4.0 of 5 Resort (All-Inclusive)   |   B.P. 40, Port El Kantaoui | Sousse, Port El Kantaoui 4089, Tunisia   |  
Hotel amenities
Ranked #3 of 37 hotels in Port El Kantaoui
goa
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“A good experience”
4 of 5 stars Reviewed December 2, 2012

We stayed at Andalous from the 11th until 25th November and found this hotel was a really good experience the room was excellent the food selection good and the staff very helpful. The animation team were very entertaining all though sometimes playing to small audiences they gave their upmost.
Overhaul a great holiday and a good rest the weather was sunny and it only rained once in two weeks.
I would recommend going to the fixed priced shops if you don't want aggressive stall holders pulling you left and right and getting nasty if you refuse to buy anything.
Taxi's are cheap, I paid only 3 dinars from the hotel to the marina (they ask for 5).

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (190)
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Derby, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 26, 2012

We had a great 11 night stay at the Diar el Andalous in Nov 2012.

The facilites were ideal and the staff were great and very attentive. Special mention for Jamel in the piano Bar who really looked after us and was a genuine great guy. Also Samuel and the rest of the animation team, They were all exellent and made the holiday a great experience. We would certainly go to the Diar again.

A quick hello to DiDi, great to meet you.

It was great value for money

The Neary Family

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Diar El Andalous, responded to this review, November 27, 2012
Dear Family,

First of all, thank very much for sharing this nice comment about your stay in Iberostar Diar El Andalous. The heads of departments have been informed about your wonderful feedback so they can share your comments with our team. Your positive and encouraging words motivated us to continue working with joy and enthusiasms.

Jamel, Samuel and the rest of our entertainers were delighted about your praise and glad to have contributed to your joy at the Iberostar Diar El Andalous. We always strive to achieve that the stay of our clients is characterized by the close and personal service that we are famous for. It is enjoyable to may conclude that on this occasion we were successful.

Further, we thank you for highlighting our ideal facilities and excellent value for money. We hope to may receive you soon and thank you personally for this stimulating review.

Yours faithfully,

Online Reputation Manager
Iberostar Hotels & Resorts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wigan, United Kingdom
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed November 26, 2012

Just back from Andalous. Fantastic holiday. When we arrived room unsuitable as husband disabled and shower in bath We were immediately taken to another room with seperate shower which even had a seat to sit on. Room beautiful and spotlessly clean All staff very helpful and friendly Food superb and loads of choice Beach gorgeous A few dinar to the man on the beach and your sunbeds were ready for you every morning The indoor pool was very warm like a warm bath We had a fantastic holiday and would definitely go back to this hotel.W e loved everything about it

Room Tip: Try not to get a room near the lift as it can be a bit noisy with people going to their rooms
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Diar El Andalous, responded to this review, November 27, 2012
Dear Mrs. Martland,

Thank you for describing with so much details our complete services and facilities. We are delighted to read that you felt welcome in our Iberostar Diar el Andalous, as it is very pleasant to see that with you we have made our goal to offer a really good and relaxing holiday.

On the other hand, we are delighted and we want to thank you for highlighting the comfort and spotlessness of our rooms, the beautiful location, and the quality of our culinary performances as also the helpfulness of our employees and the lovely pools. We see that you enjoyed what for us is basic: a stay where you can feel as at home with the great advantage of benefiting from a wide range of services to fully enjoy your holiday.

We would be absolutely delighted to accommodate you on your next visit to Tunisia.

Thank you!

Online Reputation Manager
Iberostar Hotels & Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 23, 2012

We wanted winter sun but hadn't thought about Tunisia until the travel agent suggested it. We hadn't heard many good things about it so asked a few questions before deciding to give it a go. We holidayed between 4th and 11th November 2012 and had a lovely time - much thanks to the staff, including the animation team. They were all extremely helpful, friendly and energetic and made our holiday. Can't tell you much about Tunisia because we didn't do much else but chill out. But to be honest, everything we wanted for our holiday was provided by the hotel and staff. We walked along the beach for about 20 minutes and reached the harbour in Port el Kantoui. We would go back to Tunisia and this hotel so that perhaps we can see more of what it's got to offer.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Diar El Andalous, responded to this review, November 27, 2012
Dear Elaine,

We feel proud and we want to thank you warmly for letting us know that we were able to make your experience into the perfect holiday we wish to offer to all our guests. Further, we are enchanted that you made the effort to write a review and share your encouraging comments with us and Tripadvisor readers.

We are delighted to read that your overall experience was a good one, and you really enjoyed the cares of our very friendly staff and lovely entertainment team. We hope you had a nice journey back home, and we can´t wait to may welcome you back among us to thank you personally for your encouraging review.

At Iberostar we try or our very best to offer comfortable accommodation in great locations, your confirmation to have enjoyed, is the best reward for our daily efforts as is your intention to visit us again.

Thank you!

Online Reputation Manager
Iberostar Hotels & Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 23, 2012

For anyone on a budget Tunisia is great place to go! We went for a week at the end of October and wasn't let down. The hotel was beautiful and always spotless, with enough facilities that for those who aren't as confident to leave the complex would have everything they needed on site. We booked with Thomas Cook and I won't lie the rep was awful! But the staff are fantastic and if you had any queries they would be more than happy to help.

The food was excellent a large array, and for all you fish lovers this hotel is heaven! Because I am allergic I spent the week being a vegie due to being quite fussy but I didn't mind the food was lovely without a meat dish. The buffet staff are by far the best, we had our usual table and it wasn't long before they knew our drink orders and not once during the holiday did we have an empty glass. Tipping is just second nature and although its not required a little goes along way and they really appreciate it!

Our hotel room was lovely requested a sea room on booking so the view was lovely, they cleaning staff always make sure your room is clean by the end of the day with fresh towels!

Also anyone wanting to experience Tunisia in all its beauty book the Medina Ramble excursion its a fantastic tour and you really get a sense of how they live on a day to day basis. It also caters to everyone from the hard haggler to the sit on the wall kinda guy, trust me there are some bargains to be found!

My favourite aspect was the beach, absolutely stunning and you always no matter what time got a lounger! The watersports are fantastic as well with some being included in your holiday, sports like the jet skis and parasailing are cheap and so much fun to do!

Overall a fantastic time! Its well worth the money and more, oh and if you get the chance go into the coffee shop and have a mint tea its free and for just 4 dinars treat yourself to a Shisha pipe! Happy holidaying!

Room Tip: Request when booking if you have any room requests, majority of the time you will
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Diar El Andalous, responded to this review, November 27, 2012
Dear Marie,

It strengthens our determination to understand from your comments that you have enjoyed your stay at our hotel and we are grateful that you made the effort to share your wonderful comments.

We are proud and happy to see that you enjoyed all of our services and we will certainly congratulate all of our staff that contributed to delight you with the culinary highlights, the immaculate cleaning and the friendliness whilst serving you. These positive remarks keep us motivated to achieve the compliance of our demanding quality standards.

Further, it is enjoyable to see that the lovely beach which is one of our main attractions was of your liking. We are glad that you had such a wonderful time doing water sports and relaxing.
Looking forward to may serve you again we send you our best regards,

Yours sincerely,

Online Reputation Manager
Iberostar Hotels & Resorts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paisley, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 23, 2012

Hotel was immaculate, food really, really good - lots to choose from, staff pleasant and most helpful. The inovation team in the hotel we always in good spirits and kept us all amused they were lovely to have around. We had not faults at all with this hotel, shopping good, but the locals do like to haggle - maybe a wee bit too much, but all in all had a fantastic time, would visit this lovely hotel again.

Room Tip: Since this hotel has been refurbished I presume all roos are good but try and get a balcony with a s...
See more room tips
  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Diar El Andalous, responded to this review, November 26, 2012
Dear guest,

We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort that you gave yourself to share the experience of your recent holiday with us and Tripadvisor readers.

We are delighted and we want to thank you for highlighting the comfort and spotlessness of our hotel, the beautiful location, and the quality of our culinary performances as also the pleasant staff. We see that you enjoyed what for us is basic: a stay where you can feel as at home with the great advantage of benefiting from a wide range of services to fully enjoy your holiday.

Further, we are really pleased to hear what a wonderful time you had under the dedication and care of our professional entertaining team. In Iberostar we believe that the real holiday feeling goes hand in hand with good fun and lovely animation and activities. It is the best reward for our daily labors to hear that our guests take some unforgettable memories of it back home.

We hope you had a nice journey back home, and we can´t wait to may welcome you back among us to thank you personally for your encouraging review.

Yours faithfully,

Online Reputation Manager
Iberostar Hotels & Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
TheShire
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 19, 2012

Nice hotel adjacent to the beach in quiet location within easy walking access to the marina and centre of Port El Kantaoui. Rooms very clean and comfortable, food is fairly typical all inclusive fare but absolutely fine with a good selection and well presented.
Outstanding aspect of the hotel for us was the staff, all very polite and friendly made us feel very welcome from check-in and for the whole week, particularly our drinks waiter Jamal who was superb along with Shardin in the restaurant - really nice gents the pair of them.
We can recommend the 'Roman Empire' day trip to to the ruins at Dougga and Zhagouan apart from great examples of Roman sites the tour takes you out into the mountains and some very different landscapes from that around PEK and Sousse.

It was our first time in Tunisia but we found it very interesting and would definitely go back there and to this hotel.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Diar El Andalous, responded to this review, November 20, 2012
Dear guest,

Thank you for describing with so much details our complete services and facilities. We are delighted to read that you felt welcome in our Iberostar Diar el Andalous, as it is very pleasant to see that with you we have made our goal to offer a really good and relaxing holiday.

It pleases us to see that the efforts of our gastronomic department, the great location, the comfortable rooms and the spotless cleanliness of our installations contributed to your wellbeing in the hotel.

When you write that Jamal and Shardin as well as many other members of our staff made you feel very welcome from check-in and for the whole week, this is a confirmation of doing a good job, and this motivates us to get even better! We lay much worth on the service-orientation of our employees and it is lovely to read you´ve enjoyed it.

Subsequently, we would like to thank you for the tips and recommendations that you outlined, as we know that Tripadvisor users will find them interesting and helpful.

We would be very pleased to welcome you back soon, and send you our best regards,

Online Reputation Manager
Iberostar Hotels & Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Iberostar Diar El Andalous

Address: B.P. 40, Port El Kantaoui | Sousse, Port El Kantaoui 4089, Tunisia
Location: Tunisia > Sousse Governorate > Port El Kantaoui
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Port El Kantaoui
#2 Luxury Hotel in Port El Kantaoui
#3 Top resorts Hotel in Port El Kantaoui
#3 On the Beach Hotel in Port El Kantaoui
#4 Romantic Hotel in Port El Kantaoui
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Iberostar Diar El Andalous 4*
Official Description (provided by the hotel):
The top IBEROSTAR Diar El Andalous hotel, located in the town of Sousse, is an all-inclusive Port El Kantaoui hotel, surrounded by gardens and right on the beach. This beautiful Tunisian hotel on the Mediterranean coast offers an impeccable service and has a wide range of entertainment for the whole family, making it an ideal choice for a relaxing family holiday in Tunisia. ... more   less 
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Also Known As:
Iberostar Diar El Andalous Hotel Port El Kantaoui
Mercure Hotel Sousse
Accor Diar El Andalous
Diar Andalous

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