right just to state i love the hotel and staff,and the area with things to do,great.but must be honest on my trip at xmas,this was my 4th time at christmas and new year spent at the hotel, each time booked with tomas cook,.
flight great,no delay,transfer from enfidha 30-40 mins so great again, once at the hotel got of the bus to be greeted by no recepetion staff, waited 5 mins then henry spoted we were waiting,easy form to fill for room ect, i emailed the hotel 6 weeks before asking for same rooms as previous year but not avilable so offered another much smaller room, were 2 adults 1 10yrs son, sofa hard bed,twin bed,no good,back to recep, 2nd room, no bed for child, back again, 3rd room,same as the first high hard set small sofa bed,for 2 weeks,no way, on the 4th room offered,it had twin beds,and 3rd bed,made up,with fruit in room and fridge, finally great,what weve had on other trips. finally get unpacked,enjoy our holls. our 1st week was spoilt alittle because as returning guests we know the standard it has been in the past,so when the food wasnt up to standard and the very watered down drinks werent even starting to get you tipsy,we knew something was wrong,in all,at christmas the past guest who retune year on year now amount to about 60,and we all werent happy,so we talked to our lovely tomas cook rep jennifer,she sorted out the food within a day,then 2 days later,the bar got a suprise visit, hyprestoe, that night the drinks were normal sprits and strenght, whoppie,we finaly got what we paid for. from that week on it was fantastic, the food,drinks,entertainment,staff, attmostfear in the hotel all seamed to lift,and a fantastic time was had, the gala nights at xmas and new year were fab. great food,and staff worked so hard.
the hotel is clean,and is always having something done to inprove it for guests, it had some new slides fitted and smaller pool in summer, these waterslides are great fun,only turned on for an hour or so a day winter,as exspensive to run and not as busy so not in so much use,indoor pool great again,really warm,and now benifits from a steamroom also new.big hello and thank you to mimi and farrah, adam(monistar) for making me laugh every day,your a star in a cape. and of course the new animation team manager,sallah,once we got to know you alittle,we enjoyed your shows,aswell as your staff,helmi,smiley,slim,medi,joe,and the lovely ladies sarah and amel. hopfully return to you soon xx
pool view,top floor,
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.