We had to wait for our room on arrival (which was fine as we arrived prior to check in time).We waited 2.5 hours & were the last to be allocated a room-the male receptionist gave us a key & said "if you do not like the room,you can change tomorrow". Not a good start-the room was filthy,overlooking building work & the sea room view we paid extra for was actually a view of the roof & the air conditioning units. I complained & was told by a rude female receptionist that her records said I did not pay for a sea view room.After me getting my paperwork to prove what I had paid for & an hour of wrangling we were only given the room we had paid for the next day as she said all clean & sea view rooms had been allocated.She was rude,unhelpful & obstructive.
We changed rooms the next day for a better room with a sea view but it was not cleaned properly & this was the case throughout our stay.The dining crockery was often really dirty with dried food on plates & the food was only average.Drinks were served in toddler size glasses & were absolutely watered down.We have travelled a lot & stayed in 3,4 & 5 star hotels-this is a poor rate 2 star hotel-how it got 4 stars I just do not understand.Meal times are a free for all with waiters rushing into guests & mayhem ensued at most meal times.
Beware of the building on the same site (we were not advised about this at time of booking) & very loud all day music at the pool-if you want a serene place to stay-give it a miss staying here!!
Never again-even if I won a free holiday here!!
- Official Description (provided by the hotel):
- Wake up across from the golf club, have a walk on the seafront, explore the paved alleys of Port El Kantaoui or simply unwind at the pool: Marhaba Palace is a dream place for an unforgettable stay. In the restaurant, a collection of great wines and local cuisine with the flavours of thyme and basil pamper the palate. This charming hotel, in the heart of the resort of port El Kantaoui, will seduce you with its personalised hospitality and efficient, discrete service.Welcome to MARHABA PALACE ... more less
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- Also Known As:
- Hotel Marhaba Palace
- Marhaba Palace Tunisia
- Tunisia Marhaba Palace
- Marhaba Palace Port El Kantaoui
- Marhaba Palace Hotel Tunisia