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“Air conditioning is terrible” 3 of 5 stars
Review of El Mouradi Port El Kantaoui

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El Mouradi Port El Kantaoui
4.0 of 5 Resort (All-Inclusive)   |   Zone Touristiques Sousse-Tunisie, Port El Kantaoui 40-4089, Tunisia   |  
Hotel amenities
Ranked #18 of 34 Hotels in Port El Kantaoui
Carlton, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Air conditioning is terrible”
3 of 5 stars Reviewed July 15, 2013

We are on our third day at this hotel, hotel a little dated, foods absolutely fine, animation team are great but there could be more entertainment during the day e.g more music during the day however there is no pool bar even tHough there is one there it does not get used but the worse thing about this hotel is the air-conditioning, we are in room 227 and 244 and the air-con virtually non existent and is unbearable we have complained and complained to no avail, making sleep and getting ready impossible. The reception is a little bit cooler but the restaurant is unbearable, the poor waiters must be unbearably hot and having meals is so uncomfortable. Think the hotel just needs to turn it up there is no respite from this continuous heat and is spoiling our holiday and the hotels reputation.

  • Stayed July 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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722 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
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English first
Warrington, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 5, 2013

After two great holidays in Turkey, Tunisia came as a bit of a disappointment. I’d liken it to a huge building site strewn with plastic bags populated by angry shop keepers.
El Mouradi PEK General
The hotel is basic and a bit tatty around the edges but it’s clean. It has two really nice pool areas and easy access to a nice sandy beach. The beach experience is spoilt to some extent however by the amount of debris in the sea. You also need to be up with the Lark if you want to lay claim to a sun bed in a nice position near the main pool or on the beach.
Service
The cleaners work hard and the ladies that battle to keep the toilets clean deserve a medal. The bar staff are OK (with a couple of notable exceptions) but you have to keep tipping if you want stay suitably “watered”. The reception staff however are a challenge, they always seem to have something more important to do than talk to you. It’s like trying to have a conversation with someone going past on a motor bike.
Food and Drink
The crush of humanity fighting for breakfast and the evening meal in the main dining facility really got to me. There is however a secondary dining area near the main pool which helped to make the midday meal more civilised. There is a good range of food available but it’s all tasteless I’m afraid. I ended up living on bread and marmalade and crisps. The alcoholic drinks available under the all inclusive arrangement are barely drinkable in my opinion. I did find a whisky I could drink but there must have been two on offer because every now and then I was served something truly ghastly. In desperation I tried a brandy from the “extras” shelf but it tasted like lamp oil. The El Mouradi Palace, which shares the same plot as the PEK did serve Becks and Heineken but you had to pay for them.
Entertainment
The animation team lay on some reasonable activities during the day but their night shows have a definite British Army ENSA quality (Every Night Something Awful). The “highlight” for me was Irish night where they attempt to mime to Lord of the Dance. Having said that, the end of night group dance went down well with my wife and daughters. One very odd thing is that everything stops at 11:30 and you are effectively sent to bed. I did venture out to the two night clubs that are part of the complex but the sight of a drunk bloke staggering about the dance floor oblivious to the fact that he’d shed one of his flip flops was enough to deter me from further investigation. My daughters visited the night clubs and reported that they were “alright” so I may have caught them on an off night.
Out and About
Any attempt to explore beyond the confines of the hotel complex is spoilt, in my opinion, by the unsolicited advances made by the shop keepers and restaurant owners. This problem seems to be worse in Tunisia than in Turkey, and it’s a real irritation in Turkey. There comes a point when the “Hard Sell” just becomes “begging with menaces”. We ended up doing all of our shopping in supermarkets to avoid the hassle. Having said that Port El Kantaoui is really pretty and well worth a visit even though you have to run the begging gauntlet in some places. It’s a 25 minute walk into PEK from the hotel but if you’re feeling brave you can take a quick 5 TD taxi ride. There is an “Irish” bar in PEK but don’t get too excited. I went there hoping for Guinness but alas the local lager, Becks and Heineken are all that’s on offer.
Excursions
The trip to the Mosque and Amphitheatre is worth doing. You have to take a few TD with you to pay to take pictures and make sure that any ladies have something to cover their head and shoulders with and that the gents have shorts that cover their knees. I had to “hire” a skirt for 1 TD and it wasn’t a good look! The zoo trip to see the dolphins is OK but overpriced. The one we enjoyed the most was the Quad Bike trip but be warned, for half of the trip you’ll be blasting along on public roads. For the zoo trip and the quad bike trip you’ll need money for the cafe and to buy pictures of you and yours enjoying yourselves.
High Points
The weather pool and beach, laughing fit to burst at the “Irish night”, a cracking peppered steak in PEK, an evening on the booze on the floating restaurant in PEK, a drinking session at the hotel with a few fellow Brits, undertaking cars and lorries on the main road on a Quad Bike and melting at the Amphitheatre.
Low Points
Putting my 2TD in the pool table only to find that there were 3 balls missing, having a towel stolen, a trip to the market which turned out to be a fish market, the return airport transfer in the smallest and most uncomfortable coach on the planet, the morgue night clubs, stroppy shop keepers, disinterested reception staff, my daughter losing an expensive shawl on a night out to PEK and my wife losing a £350 diamond ring at some point during the holiday.
Hints and Tips
Take marmite, you’ll need it. Also take Nescafe 3 in 1 and buy a mug each from the hotel shop. The hotel cups are like thimbles.
There is a towel hire service for 10 TD which means you can leave half of your beach towels at home
The rooms have fridges in them, so if you take a travel kettle the morning brew can be achieved without struggling through the breakfast scrum.
Beware the trip to the market; it’s just a ploy to try to sell you a carpet

Room Tip: 160 and 162 have nice views over the main courtyard and you can just see the sea
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  • Stayed June 2013, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belfast.Northern Ireland
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed July 2, 2013

We traveled to here on 4th June for 2 wlks..The hotel was very clean and made us feel very welcome.All the staff day and night were very helpful and nothing was to much to ask of them.The food i found was mainly for Russians..Germans and the French but there was always something to eat..in the mornings the omeletts freshley made were lovely and at lunch and dinner time the dessart menu was to die for if you have a sweet tooth..the freshly made piza's were just perfect and you can get onthem what ever you want.Drinks were also good we had no complaints..Just a short stroll down a path and you are on the beach which was beautiful white sand..you wld think you were in the Bahammas it was that nice,and sometimes we wld walk along the beach as the sun was going down which was beautiful.The intertanment was quiet good also but we went out most night's to the Marina which is only a short taxi ride away around 5dina..also the there is the Hiwian center just a shorth stroll away or 3 dina in a taxi or hope on there local bus for 1 dina for 2 people..up above that you have the Ali Babba witch has a great selection of stuff to buy..you are never short of places to go and the local people are so friendly..this is my 3rd time in Tunisia and i just love it and of course the cheep ciggys..and cvopy's of shoes and football kits to bring back as prezzys..in all i would recomend this hotel we had a fab time and cant wait to go back.

Room Tip: If you like to go to bed early do not get a room at the back were the bar is as the music goes onto...
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  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed June 30, 2013 via mobile

We purchased this holiday through KGB back in April. The deal was for a week all inclusive to El Mouradi Port El Kantaoui, with return flight and transfer from London Gatwick.

The dates we travelled were: 22nd - 29th June.

Our tour operator was Just Sunshine whom I've never used before but cannot fault whatsoever. The booking process, checkin (ticketless flight) was simple. Our rep Mehdi in Tunisia representing Just Sunshine is a true credit to the company. Having travelled extensively over the years I have never experienced such passion and attention to detail in a rep before. He gave us some amazing insight into the Tunisian culture and history, was always so eager to help and spoke perfect English too.

The airline we flew with was a Croatian company called Syphax, again never heard or used this company before but everything was ok.

For the outbound journey we received a compliment drink and sandwich roll which was nice considering the flight was only 2 and a half hours long.

On the return flight a duty free and a refreshment trolley went round, but much to everyone's annoyance the cabin crew only accepted payment in Euro's and wouldn't take sterling or card payment. Not a major but considering the currency used in Tunisia is Dinars and we're British on a London bound flight your not going to be carrying any Euro's?!

On arrival to our hotel we were dropped off first after a 30 min transfer, checked in and shown to a restaurant for food as our all inclusive had well and truly started!

Room - we were in the first floor which was easily accessible from the lobby via stairs or lift.

Finding the room was a little tricky, they have a weird numbering system but we got there in the end.

The room itself was basic but had what we needed. A double room with balcony, fridge, tv, air con (not the most powerful I've used in the past, but done the job for us) bath/shower.

We had hot water constantly and never had to wait or avoid popular showering times etc.

The rooms/towels were cleaned daily and a fresh smell would hit you when you walked back into your room after the day which was nice.

If you needed an iron you had to call the chamber maids and they'd run one up to you!

The hotel had 2 pools and sat directly on the beach! Never an issue getting a lounger so no need to set the alarm clock :)

Note: the loungers do not have mattresses on them, so prepare for back ache, you can hire them though, 2 dinars per mattress which works out to about 80p a day each. So again not a major by any stretch of the imagination, but seen as they're there, are very much needed and you're in a 4*, didn't understand why they weren't just thrown in!

We purchased them everyday bar our first day and they were amazing and made my sunbathing even more enjoyable! We noticed that not many people bought them as I think they too probably thought they should be complimentary, but if you want my advice then I would say that you should definitely hire them as they make a huge difference.

The hotel has various bars but only have 2 open at a time... Afew things here:

1. The amount of people staying at the hotel, should mean more or all of their bars should be open. Saying that you would never have to wait long, it's more about the grumpy bar workers who were over worked which is understandable. A tip here and there is very much appreciated and would evoke a smile! 1 or 2 dinars is more than enough as a tip and a little goes a long way.

2. You can't self serve drinks anywhere aside from in the morning Buffett. Getting a drink at meal times is therefore a little hard to obtain but the waiting staff do try their best, this is definitely a management issue in oppose to an individual/s.

3. Drinks are served in small plastic cups, 3 gulps and you need another drink! Double your drinks up when ordering, it saves you having to constantly get up and join the queue.

4. If you want a bottle of water you have to pay 1 dinar per 1.5 litre bottle. Around 40p. If you ask for a glass of water which is from the same bottled water, then it's included on your all inclusive rate, however if you want a bottle as depending on where you are bathing the bar can be a walk (which it was for us as we preferred the quieter pool/beach) then you have to pay for it.

The expenses for the mattresses and water were not great but the point here is that you're all inclusive at a 4*, so in our eyes should not have been charged. The El Mouradi Palace which is right next door and is a 5* were also charging for these "luxuries," I guess if you back people into a corner then they'll pay resulting in a lot more money made for the El Mouradi chain.

Food - good and plenty of it constantly! As with plates and cutlery etc!

Various veg, meat, rice dishes with the usual suspects including chips and pizza for the not so adventurous!

A great salad bar, bread station and soup are daily fixtures.

In the mornings you have someone doing omelettes, eggs and pancakes all very yummy.

Ample deserts and fresh fruit to finish all your meals.

The Buffett restaurant is the only restaurant open in the evening, other guests do not understand the nature of queuing, apparently us Brits are too polite! So be prepared to do a little rugby tackling with the serving utensils, At times it really is a case of you snooze you lose! But don't let this put you off, you do get used to it.

Dinner is served in two sessions 6-7:30pm and then 8-9pm with late dinner being served from 10-11pm for those with an enormous appetite (my boyfriend being one of those people!)

Have dinner between 6-7:30 if you want to avoid the chaos, as it tends to be quieter then.

Money can only be exchanged on arrival to Tunisia, the hotel has an exchange facility which is currently 1GBP to every 2.44 Tunisian Dinar. You get a receipt everytime you exchange, be sure to keep at least one so you can exchange any left over currency you may have.

You can only exchange back at the airport where they will charge you 3%, so be careful not to exchange loads on your last day or so.

The hotel is walking distance to a load of shops, bars, shisha (you can do this at the hotel too) places and a pharmacy if needs be. I needed to buy some cream for prickly heat which I get from time to time, the pharmacist spoke English and was able to help me! I paid 5 Dinar for the cream which was amazing value and sorted my skin right out. The pharmacy was about a 15- 20 min walk from the hotel which you'll need to do a left as you come out of the complex and just walk straight all the way.

The pharmacy shut
Bottom line... Would I go back?

Yes! Absolutely superb value for what you get.

Enjoy.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fife. Scotland
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed June 29, 2013

My husband & i stayed here for a week & returned home on 26th June. We booked this hotel advertised as a 4 * yet on the front entrance it shows only 3*.The terrace of the room we were allocated looked directly onto the entrance rooftop & that was all you could see, except for the local insects crawling over it. Our booking stated special request for a pool or sea view room if available, When my husband went to reception and showed them the documentation stating this & asked for another room at first he was told there was not one available then was told we could have one for another 140 dinar. We payed the extra & got a room with a pool view. There was plenty of selection in the restaurant if you like pasta,fish or salad. Thats if you can get to the food before its cold. There were always big queues waiting to get food,that is those who did queue & not constantly go to the front which happened many times. The restaurant is badly managed with having to search for a table to sit. We were not the only ones as many other Brit holidaymakers were having the same problems. Some of the tables had drinks on them reserved by the waiters for people (prob the biggest tippers). Neither of us enjoyed the food and ended up eating out or having salad & chips during our stay. Most of the staff were extremely pleasant except when you went to reception for a query. As you,re speaking to the staff they start to deal with another visitor then another one while we were still waiting to be dealt with. This happened several times more so with visitors who spoke the language. The rooms are a bit out of date but were cleaned on a daily basis with fresh towels daily.The beach area was lovely except for the plastic bags floating about in the water.However the poolside facilities were excellent with plentiful showers and changing facilities.The animation team work long and extremely hard to entertain. Be prepared if you venture to the Port as you are constantly hassled to buy.Everyone is your friend and works in your hotel as they know what hotel you are in by the colour of your wristband. Always trying to rip you off! We have stayed in 2 star hotels in the canaries which are superior to this. This was our 1st visit to Tunisia and will be our last.

Room Tip: Go to a different Hotel.
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  • Stayed June 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chester
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 13, 2013 via mobile

Went with wife 2nd june when we arrived had to wait for room but no problem we went for dinner a big selection all cooked fresh . We have never eaten so much . Drinks are plentyful but not full strength otherwise everyone would be stoned by dinner time need stronger pick some up at duty free on your way out . Rooms are basic paid extra for seaview recomended .. clean towels - sheets daily the room we were given had a balcony but was more like window a box . Asked next day if we could have a room with a bigger balcony no problem moved in next day WARNING to you ladies theres no hairdryers in rooms as advertised . But bought one at medina 30 dina £11 . Also had one in hotel shop but mrs needed stronger power . Anyway our beach was spotless other parts were full of seaweed and plastic waste . Also had ago on the para glideing ( ime 60 carnt tell you wifes age she would kill me ) we enjoyed it and the team on our beach were safety wise. Over the 11 days we were there we heard many complaints ...... from people from nearby hotels about food /rooms / staff . the state of there beach pools . complaints from our hotel ???? Did not hear one and thats the truth . Infact we are going back september very impressed and if you do have a problem ask for bayram he is on the reception he is very very helpful and I am sure it will not be long before he is manager of this hotel or another hotel el mouradi would be foolish to lose him .and the other staff were very nice . Taxi to marina 5 dina sousse 10 dina watch out for rip off merchants . Arrived at efin airport taxi driver ( whitecab ) grabbed mrs bag put in taxi i asked how much he said 100 dina told him were to go i said 40 with 10 tip if he was safe about £18 in all ( coach transfer £25 ) had to be firm with driver to take out cases . Another driver approached matureman asked me what the problem was i told him he said somethink to the other driver didnt sound nice then he took our cases to his car nice drive 30 mins arranged for him to pick us up on departure he turned up so if you want a taxi from airport text him with name and details or ring him when you land . Is name is kamel phone 0021698452511 enjoy your holiday at el mouradi with no worries

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds, United Kingdom
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed June 12, 2013

We stayed at the hotel for a week in May and would definitely revisit the hotel. The beach was gorgeous and the staff at the pool bar and in the restaurant were very efficient and friendly. The rooms are spacious, a little tired but you don't go holiday to spend time in your room. There was a lot of choice of food and a lovely Tunisian restaurant which you can visit during your stay. The garden grill which is located near the entrance is definitely worth a visit. Taxis are cheap to the port where there are lovely restaurants. The only down fall was the weather it clouded over in the afternoon and got rather cool but that can't be helped I think we were just unlucky that week, we didn't let it spoil our holiday.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about El Mouradi Port El Kantaoui

Address: Zone Touristiques Sousse-Tunisie, Port El Kantaoui 40-4089, Tunisia
Location: Tunisia > Sousse Governorate > Port El Kantaoui
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Top resorts Hotel in Port El Kantaoui
#15 Luxury Hotel in Port El Kantaoui
#15 On the Beach Hotel in Port El Kantaoui
Price Range (Based on Average Rates): $
Hotel Class:4 star — El Mouradi Port El Kantaoui 4*
Number of rooms: 494
Reservation Options:
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Also Known As:
El Mouradi Port El Kantaoui Hotel Port El Kantaoui
El Mouradi Port Kantaoui
El Mouradi Hotel Port Kantaoui

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