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“Great holiday, great value for money” 4 of 5 stars
Review of El Mouradi Palm Marina

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El Mouradi Palm Marina
5.0 of 5 Hotel   |   Zone Touristique El Kantaoui, Port El Kantaoui 4089, Tunisia   |  
Hotel amenities
Ranked #8 of 35 Hotels in Port El Kantaoui
Oxford, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Great holiday, great value for money”
4 of 5 stars Reviewed September 22, 2013 via mobile

We booked our stay through Secret Escapes, and were very happy with our choice. The hotel is not the same as a British 5 star, but we didn't really expect it to be. However, it was very nice, very clean and the staff were great. There was food available 24/7 if you wanted it and there was plenty of choice. The pool and beach areas were lovely and there were plenty of beds and waiters around serving drinks all day. We did find some of the other guests (usually not British) to be rude to the staff which is pretty poor, and to get over enthusiastic at the beginning of meal times. We just ignored this and waited for the rush to be over! All in all, we had a thoroughly enjoyable holiday at a very nice hotel. It seems to me that wherever you go, there are people who will moan just for the sake of it!

Stayed September 2013, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmed G, Responsable relations publiques at El Mouradi Palm Marina, responded to this review, September 26, 2013
Dear Mrs Sue,

We read your nice review posted recently on Tripadvisor after your last holidays spend at El Mouradi Palm Marina.

We are very glad to read that you were happy with our hotel and the services offered to our dear customers.

We will share you review with the entire team; everyone is felling very motivated to do his best.

We hope to have the opportunity to welcome you back during your next visit to Port El Kantaoui / Sousse.

Yours.

Ahmed G.
C.R.M.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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958 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (221)
Date | Rating
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English first
Rochester, England, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 21, 2013

on reading a couple of comments before we went to hotel mouradi palm marina i and my wife were very optimistic .we came back today 21st september 2013.we were made so welcome we felt very special,from the reception to the hotel staff.the food was the best as you would expect from a five star hotel.breakfast was a banquet with something for everyone.the beach buffet staff and the food served by chefs was the best we have ever had . the a la carte food was special to us as every one there dressed very smart as one would.you only had to move and staff were there for your every whim.the fresh lobster will be a talking point for us for ages.the beach was cleaned every morning with rakes and had life guards and security on the beach all day at night there were security all around the hotel but discreet. and every gate was guarded my wife spent the afternoon at the spa she loved it.i must of lost 2lb in the sauna she loved that also it felt good. we did visit the piano bar and there was a damp smell i spoke to sous directeur dhifallah fredj he said due to a water leak there was a damp smell but not to worry as it was being delt with and will not affect future guests at the hotel.the piano bar issue was our only fault at the hotel.i would not hesitate to recommend the hotel and i will 100% go back.well done just sunshine holidays for a great holiday thank you.MR D PLUCK kent

Room Tip: book through just sunshine they will get you a great deal with the best rooms to suite your needs.we...
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmed G, Responsable relations publiques at El Mouradi Palm Marina, responded to this review, September 22, 2013
Dear customer,

We read your superb review posted on Tripadvisor after your last holidays spend at El Mouradi Palm Marina.

We were extremely pleased to read you enjoyed your stay to such extent, especially our services and facilities. We will make sure to share your feedback with the team.

Thank you very much for sharing your nice experience, we will be very glad to have the opportunity to welcome you again during your next visit to Port El Kantaoui.

Yours,

Ahmed G.
C.R.M.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff, United Kingdom
1 review
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 20, 2013

Have been to Tunisia before (different hotel) so we were aware of what to expect and wisely ignored some negative reviews on here. Had a fantastic time at this hotel - had booked a superior room (unfortunately the hotel had no reservation for us, but as I take ALL paperwork they efficiently sorted this out and we had a lovely room overlooking the pool and sea.)
I did get up early and often read by the pool (6.30) until I went for breakfast about 7.15 and in this time a lot of beds were reserved, but at no time were there no beds available, people came down 12, 1 and still room. I walked along the beach every day to the port and did swim, but was put off by getting stung by a jelly fish - which sand and bizarrely tomatoes solved.
The pool was perfect for me - though some of the marble steps were a little slippery so you had to take extra care. Plenty of room to swim, lie, talk and have the odd ball game. At the time we went very few children were in the hotel so for me this was an added bonus.
Animation although I didn't participate greatly were a presence but definately not in your face, but extremely polite and friendly.
Food I had no issues and breakfast 'omlette man' kept me full till I had a pancake at 5 (which I rarely queued for) and dinner plenty of choice, was hot and tasty. Everyone round us in the dinning area always cleaned their plates too so think thumbs up from most people.

Staff - apart from guest relations man - rude and fey unhelpful - we failed to book a la carte resturant - he said it was fully booked, although we were their 11 nights so dissapointed.
However everyone else excelled in their friendliness, and their productivity was amazing as well as their memories as they either had your drinks ready (pool bar, dinner, piano bar) or quickly produced your request.
We didn't watch evening shows, or stay in downstairs bar in a evening, but tended to stay in the piano bar which suited our needs and the two waiters were awesome safie and his beautiful smile in particular.
We did give quite a few tips 'including my omlette man' throughout the holiday as they all work so hard, and having Joe public to work with 24/7 is challenging for sure, yet they still smile.
There was a big variety of nationlities all friendly and polite in my opinion and no one stood out as being rude or loud.
Thank you to all involved in making my holiday great, look forward to returning.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmed G, Responsable relations publiques at El Mouradi Palm Marina, responded to this review, September 22, 2013
Dear customer,

We read your review posted on Tripadvisor after your last holidays spend at El Mouradi Palm Marina.

Thank you very much for sharing your nice experience with other people, it is a big pleasure to read that you enjoyed our hotel and the facilities presented to our dear customer, despite of some disappointing point as if the booking in the a la carte meals where the places are limited, we advise you next time to book them from the first day as many do.

We will be very glad to have the opportunity to welcome you again at Port El Kantaoui.

Yours,
C.R.M.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, England, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed September 19, 2013

Very disapponted to say the least!!! Secret Escapes try to get out of it by saying it is Tunisian idea of 5 star but is British 4 star.... don't believe it!!! Whilst we had a sea view room it wasn't what I would call 'Superior'
The Hotel is in serious need of a refurb, the carpets are filthy and stink!! the piano bar whilst being very nice stunk awful!!!
Food is garbage!!
If it wasn't for the lovely people we met while we were there the holiday would have been crap!! definitely would avoid the 2 day safari but the Zulu night was worth it, trips to the market were poor value, you don't get anywhere near long enough!!!

  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmed G, Responsable relations publiques at El Mouradi Palm Marina, responded to this review, September 24, 2013
Dear customer,

We read your review posted on Tripadvisor after your holidays spend at El Mouradi Palm Marina.

Thank you very much for giving from your time to describe your experience; we apologize that it did not meet your expectations.

Indeed, many efforts are made and still to meet the requirement of our dear customers (rooms refurbishments, floor carpet…).

We hope to have the opportunity to welcome you back.

Yours.

Ahmed G.
C.R.M.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 18, 2013 via mobile

We was happy that we picked this hotel as we did enjoy our stay here and it was clean and tidy i found some reception staff were a little rude but apart from that the hotel has some great staff who work in it big shout to my new friend hamdi mdalla who is a life guard and such a nice guy we had some nice talks and all the life guards was nice..the pool bar guys are great and another big shout to riadh mhiri great man aswell looked after us real good and most of the waiters we came into contact with were all good guys they work so hard for the hotel and the view from our room was stunning and if you like the beach close to your hotel this is for you plus it's great and another big shout to Mario this guy is too cool..so yes we will go back great holiday good times...

  • Stayed August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmed G, Responsable relations publiques at El Mouradi Palm Marina, responded to this review, September 21, 2013
Dear customer,

We read your nice review posted on Tripadvisor after your last stay at El Mouradi Palm Marina.

We would like to thank you for the compliment given to the staff they are all happy, we would like to send you nice greeting from Riadh, Hamdi and Mario and also from the lifeguards.

We would like also to apologize about the behavior of some of the reception staff; we will have a briefing with them about this issue.

We hope will have the opportunity to welcome you back at Port El Kantaoui.

Yours,

Ahmed G.
C.R.M.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carnforth, United Kingdom
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 17, 2013

We stayed here in August having seen this hotel on Travel Zoo and we were not disappointed. After a delayed flight and a delayed transfer we arrived and were immediately struck by the lovely clean reception area. Our standard rooms were much nicer than we were expecting being a super lobby with fitted wardrobes and free safe, lovely ethnic tiled bathroom and separate toilet and a sea view room with a fridge, comfortable seating area and comfortable beds whose linen was changed daily and the room and balcony kept spotlessly clean. The food was to a good standard with plenty of variety both in the main restaurant and the poolside one served by friendly cheerful staff. The pool was amazing and there was always a sun lounger available whatever time of day you arrived there and the pool bar staff offered drinks as they passed by and never forgot our order. The piano bar was great in the evening, the cocktails were good and there was free WiFi here, the downstairs bar served coffee all day and cakes in the afternoon and everywhere was air conditioned making a lovely cool alternative to the 35 degree heat outside. We really enjoyed our stay here and would certainly return, they even made a birthday cake for my husband who celebrated his birthday during our stay. Just remember that 5* in Tunisia is not equivalent to 5* in the UK and even if you are staying All Inclusive as we were a couple of dinars tip (approx 80p) every now and then to the very hard working staff will bring it's own rewards!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmed G, Responsable relations publiques at El Mouradi Palm Marina, responded to this review, September 19, 2013
Dear Mrs. Alyson,

We are very delighted after reading your extraordinary review posted recently on “Tripadvisor” after your holidays spend at El Mouradi Palm Marina.

We are very happy for being met your expectations, we want to thank you on behalf of every one had made an effort to make your holiday so remarkable and interesting.

We hope to have the opportunity to welcome you back again in Port El Kantaoui.

Yours,

Ahmed G.
C.R.M.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Merthyr Tydfil, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 17, 2013

Spent a week at The El Mouradi Palm Marina Hotel from Sept 7th 2013. What can I say? Impressive hotel and wonderfull staff who cannot do enough for you. We had room 446 which was a superior sea view room, and it was one of the nicest rooms we have ever stayed in. Entertainment every night, but we spent most nights in the plush piano bar where the waiters bring you a fresh cocktail even before you have finished the last. I would like to say a particular thank you to our waiter Walid, who is a wonderfull man and made us feel very special. We hope to return soon.

Room Tip: Stayed in a superior sea view room which was more than we expected.
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmed G, Responsable relations publiques at El Mouradi Palm Marina, responded to this review, September 19, 2013
Dear customer,

We read your extraordinary review posted recently on “Tripadvisor” after your holidays spend at El Mouradi Palm Marina.

We are very delighted to know that you enjoyed the hotel and its facilities, especially the room and the piano bar; “Walid” miss you already, I want to send you nice greeting from him.

We hope have the opportunity to welcome you back again in Port El Kantaoui.

Yours,

Ahmed G.
C.R.M.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about El Mouradi Palm Marina

Address: Zone Touristique El Kantaoui, Port El Kantaoui 4089, Tunisia
Location: Tunisia > Sousse Governorate > Port El Kantaoui
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Port El Kantaoui
#7 Luxury Hotel in Port El Kantaoui
#7 Romantic Hotel in Port El Kantaoui
#8 Spa Hotel in Port El Kantaoui
#8 On the Beach Hotel in Port El Kantaoui
Price Range (Based on Average Rates): $
Hotel Class:5 star — El Mouradi Palm Marina 5*
Number of rooms: 386
Reservation Options:
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Also Known As:
El Mouradi Palm Marina Hotel Port El Kantaoui
Palm Marina

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