“Tunisia is not what it was couple of years back - stuck in a time loop... disappointment”
So, first of all the whole holiday was a big disappointment for us. The Hotel was a really nice hotel in the past but not anymore.
Location: The location was fantastic; right on the beach, two minutes from the airport (in fact we walked to the airport easily). However being so close to the airport if you have a 'garden view' this means you are facing the airport.
Accommodation: The rooms are big with decent beds but I would only class this hotel as a 3* on the accommodation. The rooms need reconstruction. The tiles in the bathroom and toilets were broken; some tiles on the floor have been loosed and broken. The drawers were jammed and the lights were working on some really strange manner. The rooms were in dire need for refurb.
Food: Food in the main restaurant was somehow acceptable. It was all the time the same, but you could find always something to eat. The problem was the cleanliness (or better to say the dirt everywhere)…dirty tablecloths, silverware, plates. Flies everywhere were really annoying. Food was sometimes undercooked (especially the grilled food). A final warning for those going all inclusive with kids - there is no ice-cream or French-fries for them, which is the first time I have ever gone AI and not had them. When speaking about the snacks during the day, it was a real disappointment … the hygiene was the main issue. The place where snacks were served was dirty, the cook preparing the pancakes was lazy and wore dirty clothes, and he was catching the pancakes with dirty hands. There was always a long queue there, because the only snacks served during the day were: pizza, pancake, and croissants (btw they were leftovers from breakfast).The personnel at the restaurant were rude and unfriendly.
Drinks: Drinks were served only at two places: the main lobby bar and the pool bar. There was all the time some issue with drinks. The AI included coffee, hot chocolate, soft drinks and local beer. All drinks were tapped from drinks machines. None of the drinks machines are self service. The machines were not working correctly most of the time. Once the machine was broken the soft drinks were poured from bottles (they were warm).They also ran out of beer several times. The AI also included some wine (red, white and rose) and you have been also eligible for one bottle of still water per room a day. For everything else you had to pay.
Beach/pools: The hotel has a very narrow beach with white sand. The water is shallow, so you must walk at least 50 metres into the sea if you want to swim. And there are motorboats, jet skis, bananas, etc..There are not enough sun loungers by the pools, and at the beach (and many were broken). They are all taken by 7.00am. No one in the hotel cares, as many times guests would sneakily give money to staff members to get sun loungers for them (if there were no vacant ones the staff simply took one that was occupied but no one was lying on them at that moment). There are 3 pools there and one pool for children. There are also toboggans but have been operating only twice a day for about one hour.
Traveling/trips: The trips organized by local agencies are very expensive. We traveled by our
own. There is a train stop about 150 meters from the hotel, trains come almost every half an hour, and they take you to the center of Monastir or Sousse very fast, and there you can see the old town, visit museums, go for shopping, pay for a pirate boat trip etc. The ticket for the train is ridiculously cheap (you do not have to bargain the price with taxi drivers and you will travel to Sousse for 0.8 dinar/person compared to taxi which won’t be less than 20 dinar/ride).
Final note: This should be a 4* hotel, but it is hardly a 3*. The hotel is in dire need of a total referb-paint/carpets/furniture etc. It also needs investments because everything is falling apart and breaks down regularly. The main issue is the hygiene and many amenities are not in use any more (like the beach bar, children playground, football and basketball field, entertainment area). One final warning: if you are ”lucky enough” to travel there when a bigger group of Tunesian citizens are accommodated there, you better run away from the hotel. They are rude, primitive and don’t know how to behave in a hotel like this. From the experience I can tell that your holiday can quickly turn into a nightmare. If possible than choose a time during the Ramadan, it will save you from many bad experiences.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.