We stayed at the El-Mouradi for one week in September. We had followed the reviews on Trip Advisor beforehand and have to agree with all the negative comments about the 'restaurant' which was over-crowded and chaotic and just not suitable for the number of guests staying there. Some of the guests we encountered were so rude and pushed and shoved in the restaurant and acted as if they might starve to death if they didn't get fed immediately! We could never understand how you were expected to eat your cereal at breakfast as bowls were non-existent and they only had plates! Requests for bowls just fell on deaf ears so some people resorted to using a tea cup to put their breakfast in!
The rooms were horrible and in desperate need of refurbishment. The cleaner used the most horrible, pungent smelling disinfectant that just lingered all week, it makes me sick now to even think about it. We couldn't open our patio window as the patio was full of plants and also full of creep-crawlies of all shapes and sizes.
When we were there in September, it was extremely hot. Unfortunately, some our fellow guests insisted on getting up before 6am to reserve sunbeds but they didn't just reserve the ones by the pool but the ones on the beach too! Umbrellas were in very short supply and we usually sat on the beach under a large palm tree we had found for some shelter!
The staff were OK. The most efficient guy worked in the bar outside the restaurant where we used to sit on the terrace. Although he wasn't the 'sunniest' person you had ever met, he had a terrific memory for drinks orders and you never had to ask him for a drink as it appeared before you had even finished your last one!
The animation team were quite good too, to give them their due.
All-in-all, this hotel, in my opinion, lacks any real organisation or management which lets it down. It needs a refurb and the arrangements for the meal-times needs a re-think as their current practice doesn't work in such a small dining hall.
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- Also Known As:
- El Mouradi Djerba Menzel Hotel Midoun
- El Mouradi Djerba Menzel Midoun
- El Mouradi Djerba Menzel Djerba Island, Tunisia