We went there for 1 week all inclusive from 24 till 31.12.2012 and enjoyed our stay a lot.

The hotel is very big and nice. Several restaurants and bars are available. Variety of food is wonderful, there is definately something that you will like. Tunisian traditional special food is served on Fridays and is great. Kids club is very active and Mini disco at night is very funny and amusing for kids. Several shows are performed at night in addition to live music bands. On Friday also they offer a Tunisian traditional dance show which is very interesting and nice. The beach (sand) is great in addition to several outdoors swimming pools and one indoors swimming pool.

Rooms are OK but not 4 stars according to European standard (I think they would be rated as 3 stars) nevertheless they are OK.
We were lucky to arrive on Xmas Evening where our kids could meet Santa Clause and get presents and we could enjoy a Gala Xmas Dinner.

The staff are very friendly and helpful and speak several languages.
I didn't like the huge amount of cats which were also allowed to enter the restaurant but in vacation mode I was able to tolerate that. I guess that they keep them to get rid of insects because we didnt see any.
Next city (Midoun) is about 5 minutes by Taxi which costs around 5 TDN (around 2,5 Euros) and Houmet Souk, the capital of Djerba is around 25 minutes and costs by taxi around around 10 TDN (around 5 Euros).
Wifi is available but VERY expensive (1 hour: 4 Euros, 24 hours: 10 Euros). If you are a smartphone user, buy a prepaid card from Tunisie Telekom (I bought from Tunisie Telekom office at Houmet Souk close to the Post office) which costs less than 2 Euros (you need to present your ID or passport) and then you can have 500 MB 3G internet access for 0,5 Euros per day (I charged my card wih 5 TDN and it was sufficient for 5 days).

All in all we liked our vacation a lot and would highly recommend this hotel

We stayed for a week at the beginning of June 2012. I stayed with my husband and our 4 children (2,6,11,17) and we all had a really great holiday. The weather was amazing all week we were there so we couldn't complain!
There isn't much around outside of the hotel but it doesn't cost much to get a taxi to the town which we only visited once as we found everything we needed was in the hotel. The hotel was clean and there was always workers keeping on top of everything. Our room was cleaned daily and we were really satisfied.
The food was good. Obviously it wasn't all burger chips as you are in Tunisia but we never struggled for something to eat. There was always something englishy on offer such as chips, chicken, pasta, pizza, potato...
The animation team were amazing, they made our holiday even better! They worked long days from 9am till 12pm and still was friendly and full of energy. They made you feel welcome and encouraged all the family to get up and join in all the games such as: darts, volley ball, dance class, archery, aqua aerobics, shuffle board, aerobics and many more! Not forgetting the disco and evening show which was always a good laugh. So we would like to say a huge thank you to helmi, nino, Kiki, said, houcine, khalil, said and Allah for entertaining us all holiday :)
Overall we had an unforgettable holiday and have already booked again for next year! We made some good friends at the hotel which we look forward to seeing next year :)

Went here for two weeks all inclusive July 2012. Had booked a room in the hotel and we were given a 'menzel' or bungalow. Horrified upon opening the door! Stank of damp, wardrobe so mouldy would not have been able to put clothes in it. All the furniture and bathroom fittings were very dated, chipped and dirty. It was claustraphobic and horrible. First thing next morning went to reception and asked to be moved to a room in the hotel which we had booked (couldn't the night before as we arrived late into the early hours). They moved us and it was much better. Highly reccomend that if you stay here, book a hotel room and not a menzel. Also if you have any problems go straight to reception to get them sorted as the Thomas Cook rep Rachid was useless and mostly concerned with getting good feedback above all else. Any information he gave us was wrong.
The temperature in Djerba was lovely, very hot, the grounds and pools are nice, the beach is nice. If you don't like ents (we don't) avoid the main pool as the animation team are very loud, silly and annoying.
The food was ok, breakfast was by far the best meal for us. There is an outdoor pizza stand where they make pizza with your chosen toppings at lunch and in the evening, and it says something when this was by far the most popular option. The choice of food was poor and sometimes we despaired of going in to eat. The waiters in the main restaurant were on the whole extremely rude and we ended up helping ourselves to drinks as they chose to ignore us (and most other people).
By far the worst thing for us (and i suspect anyone who has an animal allergy) was the cats all over the hotel. Hundreds of them, breeding, fighting, sleeping on peoples sunbeds and towels, begging for scraps at mealtimes. We found this appalling and wondered why this was allowed.

Also the 'cleaner' did not clean our room very well, and if I expect anything at all from a hotel, at least it must be clean. Our bedsheets were not changed while we were there, not nice!!!There is plenty more I could write that is negative, but despite all this we managed to have a nice holiday, got good tans, but by 10 days we had had enough.

In general if you like very hot sun, and a cheapish location and are prepared to put up with the cats, rude staff, cattle market atmosphere in the buffet restaurant, there are worse places, but I have stayed in alot better and wouldn't return here.

This was the worst place I have ever been I am not one who expects all the trimming of home but to have even had a clean room would have been something please listen to me I have nothing good to say about this place. Its dirty they don't like the english when you actually get to see a english speaking person they are few and far between. It is over run with cats and cockroaches the food is horrible and the drinks are warm I ate bread and cheese for two weeks as the food was dangerous raw and not cooked properly I cry ed for 3 days and felt so down I have never missed england so much in all my life we even tried to get a flight back as we booked for 2 week and it was way too long I just have tried to put this holiday out of my head as I am so angry I am complaining at the moment it is so bad I just can't express in word just how bad it was and the rep was rude and he didn't like the english at all I hear now its been down graded to a 3 star but I don't know how they did that I wouldn't let my dog stay there oh and I paid for a 4 star hotel with air con not much to ask we got a slum with no air con I only excpect what I pay for and don't think its to much to ask the livilies thing around djerba was the tumble weed