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“Basic hotel, terrible service” 1 of 5 stars
Review of Green Palm

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Green Palm
4.0 of 5 Hotel   |   Zone Touristique, Midoun, Djerba Island 4116 , Tunisia   |  
Hotel amenities
Ranked #12 of 43 Hotels in Midoun
Paris, France
1 review
2 helpful votes 2 helpful votes
“Basic hotel, terrible service”
1 of 5 stars Reviewed September 15, 2012

Overall the quality of the food, service, and entertainment at the Green Palm Hotel was very much sub-par.

As part of our package purchased through Promovacances, our flight left from Paris at 5:30am, dropping us off in Djerba around 7:30am. Exhausted and eager to begin our vacation, we were welcomed by two very unfriendly receptionists who repeatedly told us that our room would be ready in about 15 minutes. Over two hours later, we were finally told that we would likely be unable to check in for another two hours. This level of competence seemed to be shared by most of the hotel staff, particularly the man promoting the spa in the lobby and the man promoting water sports (which can only be accessed by taking a 10 minute taxi ride).

While the room was acceptable, the entertainment appeared to severely lack in resources and the food (often recycled from previous days) is atrocious.

I will be sure to never return to this location.

Room Tip: Do not purchase diving packages and try to avoid booking your stay during Ramadan.
See more room tips
  • Stayed August 2012, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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444 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Swedish first
  • Any
English first
Courbevoie, France
Top Contributor
77 reviews 77 reviews
16 hotel reviews
Reviews in 26 cities Reviews in 26 cities
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed April 6, 2012

Spent a week in this hotel and although the place (almost brand new) did look good, the quality is far from what could be expected.
The place is quite noisy, canteen-like food, rooms are frustratingly small, the swimming pool was good I must admit but only from late in the afternoon when the water was finally clearing from the bunch of all-day-around-the-pool people.
Add to it the fact that the staff did never seem to have a clue about what quality service does mean (apart, mind you, from the wee shisha shop where this one guy working on his own was doing far better than the lot of his colleagues).
I did not have great expectations in the first place but, sadly, I found out that even low expectations could not really be matched.

  • Stayed September 2011, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Senior Contributor
46 reviews 46 reviews
8 hotel reviews
Reviews in 27 cities Reviews in 27 cities
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed March 28, 2012

This hotel is two years old and says that it is a "green" hotel.
1) Room :
Not too big not too small, nice view on the swimming pool
Hard bed, very noisy. you can hear your neighbor making babies and people walking in the corridor

2) Lobby :
Big, cold and smells of cigarette smoke

3) Bar in lobby :
Prices are reasonable but the doses are the strict minimum.
They have very nice almonds served with the aperitif

4) Dinning room :
VERY noisy,
Do not leave the bottle of wine you have not finished to be kept, a nice bottle of red Magon disappeared.
Wine starting at 12 euro

5) Food
Very basic, not well presented, the cook has to return to school. Even some taxi men said they have heard that the food is no good.
We had lovely lunches outside the hotel at : la Cote de boeuf, Haroun, Zamouri, Le Poisson d'Or, so in the evening we ate most of the time a salad a couple of oranges and a few dates
Even the pizza where basic, worse than a frozen pizza !!
They serve a lot of offal, no steak !!!

6) Staff
Very friendly, shamed of the quality of the food
Charming director, but did not listen to the query of it's guest saying that he does not get enough money from the travel companies

Conclusion :
Before I booked this hotel I had read the reviews in here, it looks that either they have been made by people that are satisfied with canteen food or the reviews are made by the hotel

  • Stayed March 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tripoli, Libya
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 22, 2012

really Green palm Hotel is Lovely stay . the staff is very friendly . food is good the rooms is clean by the way the photo of Green Hotel at Hotel wep was the real Hotel condition . special thanks to Polaris travel agency ( Mr. Hatem & Mrs,Patrisia ) they offered to us special price & great services . so in my mid now one idea to come back to Green palm in summer time ......

  • Stayed January 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Green Palm

Address: Zone Touristique, Midoun, Djerba Island 4116 , Tunisia
Location: Tunisia > Medenine Governorate > Djerba Island > Midoun
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#3 Best Value Hotel in Midoun
#7 Luxury Hotel in Midoun
#7 Spa Hotel in Midoun
#10 Family Hotel in Midoun
Price Range (Based on Average Rates): $
Hotel Class:4 star — Green Palm 4*
Reservation Options:
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Also Known As:
Green Palm Hotel Midoun
Green Palm Djerba Island, Tunisia

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