we went there in july 2013 with my 2,5 year old baby and my husband.first the room was so far away from the center and after 1,5 hours waiting at the reception we got our new closer room and it was good.
after we enterered the room, the luggage guy brought our luggages to our room and we were shocked , all the luggages were damaged and harmed. it was not like this when we arrived at the resort 2 hours ago and we asked him and he sad that he was totally sorry , said that they fell of the luggage carrying car. can you imagine?I beleive he was going fast without locking the back side of the car-truck, otherwise these luggaged would never be harmed like this. so we went back to the reception for the second time for this luggage issue to have the papers for this situation to get money for our harmed luggages from the insurance of club med.after some time, all the papers were filled and we were ready to get our money back from club med insurance service which is Marsch. at this point what they tell to us by GOs is, "now our help ends here, from now on you will solve the issue with the insurance company" sory but club med made this insurance for us and I dont know the company of Marsch at all??? so as a result we are left tou our destiny...
let me tell you this, we are now back from the holiday and 2 months passed and we received nothing. not even one call or email or anything.we sent mails, called them but no solution at all. just think if a bigger issue happened?where is the logic of insurance here?
anyway, we nearly spent all our half day for these two issues at the reception and started the day with no good mood at all.
since we liked the resort, all the pools (1 pool for adultts and 2 for the kids)
the smallest pool for the babies were not clean at all.I asked once for the cleaning guy to clean this pool . and around this pool my husband cut his foot with a broken glass and it bleeded a lot. at other club meds, only plastic glasses are served around the pool.
the food was not the best at the main restaurant and it was so noisy there, so we preferred the one by the beach at lunch time.
we tried the petite club for my little one, we went there a few times and I spent long times there and had to chance to observe the GOs and how things worked with them there.unfortunately my expereince were not nice. first I saw that they forgot one girl in the pool after swimming time.they gathered all the kids and took them back in the room but the little girl was left there all alone by herself and she was inside the pool.and right after, the GOs of the baby club came and asked me who this girl was and I told them that she was from the petite club, and they were shocked also.so they took her and sent her to the petite club and she was crying.another thing is that, there was no tent over the open play ground of the petite club.can you imagine the kids playing there under the Tunisian sun? so their solution is to put all the kids inside a room to play. but I like the idea of my kid to be in the open air, with oxygen, especially when we are on vacation at summer time. and I want her to play freely, not put in a room for hours.
so firstly my daughter didnt want to stay there because she wanted to be outside, she didnt want to stay in the room, and secondly I didnt like the things I explained above, so we didnt choose the petite club.
lastly, one day before our leave, we checked the traffic board and didnt see our names for airport transfer and asked why. they told us that it was not included in our reservation and they asked for extra money for new transpoort request. but our reservation was a total package with VIP transfer. so we called the CM office back home and they solved the issue, but still they wanted to send us with another group bus transfer and we didnot accept this because we paid for VIp transfer. after again some time spent at the reception and with our resistance, they accpted the vip transfer and we came back home safely.
lastly I would like to mention about the chief de village. generally I liked him. he was everywhere, always dealing with the GMs.And also he tried to help us with this luggage issue. but in one of his emails he sent to CM office, he described us as "impatient guests" (his sentence is: Il est plutôt impatient de savoir comment va se passer las suite au niveau des assurances) and I really did not like this. I have spent a lot of money for this vacation and my time is precious. I dont deserve my luggage to be damaged, spent time at reseption or wait for 2 months to get a reply from the insurance company and I dont deserve to be called impatient.
My final words are; keeping in mind the political issues of Tunis, I really liked the country and the people. I liked the village in general.I liked the white sand and the green-blue clear sea of the beach.my kid was happy with the pool and sea and the sand, sharing time with other kids around. we liked the beachside restaurant and evening shows were nice.the village rooms are very nice and clean, good decoration, poolside and bar surroundings needs to be cleaned much more better. kids are running and playing around there near the broken glasses. something very important here; the floor around the polls are very slippery when wet, this is unbeleivable. it needs to be changed. not all of it but one color line.every body and especially the kids fell around.
bar staff needs to learn to be more polite with the guests, I have seen much more crowded villages and bar people there were more polite.
I didnt like to be left alone with a insurance company(insurance made by club med) for my problem caused by club med.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.