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“Wonderful vacacion” 5 of 5 stars
Review of Hotel Paradis Palace

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Hotel Paradis Palace
3.5 of 5 Resort   |   Avenue de la Paix, Hammamet 8050, Tunisia   |  
Hotel amenities
Ranked #27 of 124 Hotels in Hammamet
1 review
2 helpful votes 2 helpful votes
“Wonderful vacacion”
5 of 5 stars Reviewed September 24, 2013

Me and my sister spent a wonderful vacacion in Tunisia. The room was clean. We had a nice garden view. The food was wonderful and the waiters were very friendly. Also reseptionists were polite, kind and helpful especially Farouk. So thank you to all staff at the hotel Paradise Palace and I hope to come back next year

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
plage-plaisir, Responsable relations publiques at Hotel Paradis Palace, responded to this review, September 28, 2013
Google Translation
Bonne idée, chers clients. Nous nous réjouissons de vous accueillir l'année prochaine pour d'autres vacances relaxantes et vous remercions de votre superavis !

votre Paradis Palace Team !
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1,376 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
1 review
4 of 5 stars Reviewed September 12, 2013

We book the holiday online which was all inclusive and didn't cost is loads and it was great value

We arrive around midnight and we were taken to our room which was good for the first impression. The first night after travelling I found it hard to sleep due to the fact the the tank of the toilet was having a fault and was a sounding drip in it. Next day I referred to the reception and they said they will sent someone to have a look but it hasn't been sorted. We found a way of covering the noise by having the air conditioning on half way

The wifi at the reception was down on the last 2 days of our stay there but if you go to Eden bar we an have some there but it can get slow if to many people are using it

The pools( 3 of them) were nice and clean and couldn't ask for more. The beach was nice as well and very close to the hotel.

The food it was good different meals every day an they were having nights like Italian dinner one evening, Tunisian cuisine one evening. Snacks and drinks were available as well

A thing that we didn't get to enjoy that much was the alcohol the quality of it wasn't great being local alcohol which is in all inclusive, otherwise you had to pay if you wanted different ones. The staff at the bar sometimes came across of not being keen in wanted to serve you even if that's their jobs to do so.

They have day activities like archery, darts, beach volley ball, water gym, ping pong etc. The entertainment in the evening I think it could be improved found it a bit of X factor wanna be.

The spa that the hotel has was great and they provide loads of types of massages if you looking for a particular one

The holiday was great and we would've stay longer if we could.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
plage-plaisir, Responsable relations publiques at Hotel Paradis Palace, responded to this review, September 14, 2013
Dear Guests

Thank you very much for your good review. We do hope that you will come back again next year, even if not everythings was 100% at your satisfaction ! We shall be delighted !

your Paradis Palace Team !
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sint-Joris, West-Vlaanderen, Belgium
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 2, 2013

I was surprised. It was the first time I went alone with my son on vacation. And it felt so great, how fast we felt myself accepted. the animators made the vacation of my son and me,unforgettable!!! And certainly Maya. The way she can handle kids, make them feel at ease,the way she can make kids do forget that the parents are there too. And I really needed a vacation, not to look arround if he was doing ok. Thanks Maya.Lots of respect for you.

Room Tip: room 222, was great.
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  • Stayed July 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
plage-plaisir, Responsable relations publiques at Hotel Paradis Palace, responded to this review, September 4, 2013
Dear Guests

Thank you very much for your super review. We are happy to learn that you feld great in our little paradise and do hope to see you again next year !

your Paradis Palace Team !
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm, Sweden
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 7, 2013

Nice, good food and the beach is fantastic. There are only two electrical sockets in the room. Take electrical extension unit with you If you are a computer geek. Impossible to get anything in reception. We asked about two wine glasses in order to take a sip of wine on the balcony. "No" was the answer. Bar boss says no. Gym is in bad condition.

Room Tip: Take bungalo behind the reception
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
plage-plaisir, Responsable relations publiques at Hotel Paradis Palace, responded to this review, July 11, 2013
Dear Guests

Thank you very much for your super review. We are very sorry to learn about your bad experience with the bar boss. But we do hope that you will come back next year to see, that our personnel is really friendly and helpful. We would be very glad to welcome you again !

your Paradis Palace Team !
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 4, 2013

I would like to say so much about our stay but Im afraid it would take me all night to write everything I would like to share.
We were a group of 4, 3 poeple age between 20-26 and a mum of one of us. We spent a week in Paradis, 17-24 of May. Arrived at the hotel late in the evening. We were greeted with a smile and offered a dinner before it closes at 10pm. The room we have been given was supposed to have a sea view. Unfortunately we were first located on the 1st floor in the main building and all we could see was just a huge palm, right in front of our balcony. I asked to change the room immediately as we paid extra to be able to have a good view. We then got another room on the same floor, right at the end of the corridor, we faced the pool but since we didnt move any higher, our sea view wasn't that great but I couldnt be bothered to move again as it got very late.
The room was of a good size, clean, with nice bathroom and comfortable enough beds. Everything seemed a little tired but that wasn't an issue.
Pool area - was the greatest I ever had a chance to experience. They have 3 (?) big and beautiful pools with a pool bar in the middle that for some reason wasn't open ? I believe we were too early to benefit from this.
The water was cold at the time but the temperature outside did not stop us from having a refreshing dip in. If you tip waiters, You can get drinks served to your sunbed by the pool which was amazing.
Food - that was absolutely the best part of our stay. The food served at breakfast and dinner in the main restaurant and outside in the open bar for lunch was to die! Plenty of choices, for those who love meat, vegetarians and the most picky ones. The hotel offers a wide selection of pasta, salads, meats, fruits, vegetables and everything else you could possibly think of, but the range of cakes made our eyes blur! A big plus was the BBQ outside with fresh chicken, fish, etc, as well as burgers, kebabs and pizza in the other garden bar.
The cuisine changed everyday. They had an italian night, seafood, oriental, tunisian... etc, all delicious!!
Animation - we actually made friends with all animation staff from the very first day. Ajman, Walid, Dido, Ary - you guys deserve a huge bonus for your hard work. You could not put more heart into the entertainment. We usually go on holiday to lay down on the sunbed and forget about the world. This time we did not have enough time to do that as you all kept us busy at all times, with your water activities, aerobic, volleyball, dart, table tennis and nights out in the local clubs! thank you for making our stay unforgettable. Thank you for a great laugh and your support at all times.

There's a lovely cafe that opens in the evening and remains open until the last guest. They have shisha which was our main attraction at night. The guy working there is extremely friendly and smiling at all times.

Night life wise - yes there are plenty of clubs around, if that's what you're looking for, you are in the best spot! there's one club just opposite the hotel that was pretty crappy but if you go down the road you'll find a number of different clubs. We went out 4 nights out of 7 and had fun every single night :-)

Apart from all the good experiences and fun we have had, I need to mention the unpleasant things. We weren't happy with the people at the hotel offering extra activities, trips and days out. They kept bothering us from the very first moment to the point that we were so annoyed that we decided to go for some of them otherwise they wouldn't leave us alone.
We did the camel ride. We felt so sorry for the way the camels were treated, They looked sad and not taken care of, a line of camels tied up together so close and tight that they couldn't even walk. That was really sad!
Our second trip was a quad bike ride were one of our friends had an accident. She turned and fell on the ground together with a bike. She has been seriously injured and none of the guys offered her help. I had to take her on my bike back to the base that took another 30 mins. She bled a lot and was in a lot of pain for the rest of the trip.The bikes are in a really bad condition. They need repairs or replacement parts. One of them stopped working on the way. I wouldn't recommend any of the trips that are being offered by those people to anybody as they are offered by local people who do not have any license to sell them. Please be aware. Ideally I would wish the hotel could stop them from selling them as one day a serious incident may happen that they will be responsible for.
there are other people who bother a lot on the beach, they let you try some fruits or let you take a picture with a turtle and then wont let you go until you pay them. There are also people who are so annoying trying to sell you a camel ride. Simply ignore them!

Another downside was the wireless connection. Yes it is free at the lobby but its terribly slow and because of the number of people sitting at the reception and use it, there's no way you can carry a conversation on skype, browse or upload pics on FB :-) etc...

In general I have to say that we did have an amazing time, and all the nice bits made the trip our best holiday ever. We were planning to go back there at the end of September but being unable to get a sea view room we are forced to look for something else.

Room Tip: defiinitely a sea view worth the price!
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  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
plage-plaisir, Responsable relations publiques at Hotel Paradis Palace, responded to this review, July 11, 2013
Dear Guests

Thank you very much for your super review ! We are really very sorry for the accident on the quad trip and hope that your frien is well. Please note that these people are external companies and not from the hotel. But we do hope that you will come back next year for another amazing holiday !

your Paradis Palace Team !
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
The Hague, The Netherlands
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 4, 2013

We were in Paradis Palace in September 2013. I will write this review in points so you can get clear information. The most important information for parents with small children I put at the end!
PROS:
- very beautiful terrain!! Hotel is localized in a beautiful garden just on the beach. There is a lot of grass, flowers, palms - everything is very green and well maintained!
- staff is (mostly) amazing!! Especially guest manager Ursula, who really tries her best to make guests happy. Also all the restaurants stuff is great. Maja - our daughter was loved by all the waiters and restaurants managers :) they were coming to her at every meal.
- food is excellent! Very big choice and delicious! Especially lunches outside are amazing!
- swimming pools - are clean are they very with depth, which is good. There is quite some number of sunbeds.
- beach - big and clean
- animations - are maybe not the best, but we loved dancing together at the end of every show!
- very good shisha bar

CONS:
- some of the rooms are very far from the swimming pool area, which might be an advantage for people who like when it is quiet, but a bit annoying if you have to walk with small children
- cleaning stuff - our cleaning lady was not very good. We ask her almost every day to don't clean when our child is sleeping and she insisted to do this at this time...because we didn't agree, then she didn't clean at all. So we also didn't get refill of our fridge or clean towels. We had to ask for them. I think it was handy for her, because officially it was us who cancel cleaning..and she has less work to do. At the end of stay it was however too much for us and we had to complain to the desk...
- desk stuff - truly the worse part of the hotel!! Pity, because those people are first who you meet. They were rude and unhelpful. Especially the very pretty girl who works there. Thanks God there is Ursula!! :)
- rooms are big and some of them seems to be renovated. We first got the room in the bungalow, which was not what we requested. It was far from the bar and bathroom was in the room (no separate place) but fortunately next day we could move. The second room was great, just next to the swimming pool. However, our friends who payed exactly the same, got much better room! And this is not nice, that some rooms are renovated and some not...
But after all we were in room very little time and it was greatly localized so we were very happy.
- there is lack of chairs for small children in dining areas. We often have to wait before we could eat, because there was no place to put our child siting.
- and now the worse thing, but only for parents with children between 1 and 2 years old!
THEY DO NOT HAVE PROPER BABY BEDS!!! When we arrived there was no bed for Maja at all and it was almost midnight. We had to wait 30 minutes to get one. And this bed was mayby good for a newborn, but we survived one night. The next night we asked Ursula to get another bed. The problem was that the bottom of the bed was too high so Maja could fell out! We got one which was maybe a few cm lower...but she still fell out from the bed at night! And there was no other bed! Eventually we had luckily other bed in our room. We put her there and cover this bed around with pillows, inflatable mattresses and mattress from this small bed but we still felt very unsafe! Those beds which they have are suitable only for a children who can stand up! As they reach only about knee level for older children.

Overall we liked this hotel very much! For the price we payed we could expect that not everything will be perfect and despite the problem with bed, the rest were minor issues!
I am sure we will come back there one day! And I hope some of the stuff will be still there!

Room Tip: If you like when is quiet - take a room in bungalow. If you prefer to be close to the beach and bar...
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  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
plage-plaisir, Responsable relations publiques at Hotel Paradis Palace, responded to this review, July 6, 2013
Dear Guests

Thank you very much for your good review. We are very sorry to learn that you had problems with the reception and the cleaning staff. But we do hope that you will visit us again, so that we can show you that our internal formation changed something ! We would be really happy to see you again !

your Paradis Palace Team !
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Czestochowa, Czestochowa, Poland
1 review
5 of 5 stars Reviewed June 3, 2013

In May I spent in this hotel a great week with my friends. Beautiful views, clean and well maintained hotel. The service is excellent: attentive, compassionate to the lack of language. Eden Bar waiters are lovely people. Is the greatest animations, had a wonderful time thanks to them. Special greetings to Azza, Ajman, Walid and Anna. Kisses for you from the crew of the Polish.

Room Tip: All rooms is the best.
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  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
plage-plaisir, Responsable relations publiques at Hotel Paradis Palace, responded to this review, June 10, 2013
dear Polish Crew

Thank you ery much for your top review. We are happy to read that you had a super holiday in our hotel and everything was at your satisfaction. We would be please to see you soon again in our hotel !

your Paradis Palace Team !
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Paradis Palace

Address: Avenue de la Paix, Hammamet 8050, Tunisia
Location: Tunisia > Nabeul Governorate > Hammamet
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Hammamet
#10 Top resorts Hotel in Hammamet
#16 Spa Hotel in Hammamet
#22 Family Hotel in Hammamet
#24 On the Beach Hotel in Hammamet
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Paradis Palace 3.5*
Number of rooms: 503
Official Description (provided by the hotel):
Please note that contrary to the description, our hotel is accessible for whelchairs, we have a business center consisting of 4 rooms equipped with the necessary basic material, we have breakfast, internet (free WIFI), abr/lounge and suites.Our hotel has 503 rooms, 303 situated in the bungalow area, all with garden view, within a wonderfull garden with flowers and a lot of palm trees and 200 room in the block beach and the main house. ... more   less 
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Also Known As:
Le Paradis Palace Hammamet
Le Paradis Palace Hotel Hammamet

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