This was our first 5* All Inclusive with Riu to Tunisia, on first impressions its beautiful, the lobby with its spectacular bar area and spacious sitting area. We did not have a good start as we were shown to our room and it did not have a sea view as we had requested, so had to wait 15 mins while another room was being prepared, so we had a drink at the bar and we were then shown to our room, 'sea view' we could only see a glimpse through the palms and trees, room 312, we didn't push it any further as we could see the sea! so not a leg to stand on really.
Once we had settled in we went for the usual walk round to discover the hotel and grounds and was very impressed, plenty of sun loungers on the beach and around the pool, everything was clean and maintained to a high standard
The Restaurant was set out very nicely and the food was presented beautifully, so everyday we managed to have a different meal. The waiters and service was very good and as they got to know you, your wine and drinks where there waiting for you. Some of these waiters work extremely long hours and you could see them at 6.30 in the morning, then in the evening and some doing the room service during the night.
The evening entertainment was extremely depressing, with saxaphone player, guitarist and singers, playing music to send you to sleep, so we retired usually about 9pm for the first couple of nights as did everybody else. On meeting a few more English Couples about our age we discovered they where bored with the dire entertainment also. Some of us did speak to our Rep Mark who was very good and we had a bit more upbeat music to dance to from the Entertainment Team, who I must say wanted to liven things up! This was sharply stopped by complaints from the Germans/French who did not want this - compromise I say! we have paid a lot of money too.
Around the pool there was Aqua Gym which was lovely, a bit of lively music around the pool and some exercise for half an hour - but alas this was complained about also and was promptly stopped and made extremely low key and serious. I was one of the Ladies who complained about the Aqua Gym as it was in the brochure so expected it and looked forward to it as did most of the Ladies around the pool as it was good entertainment and got you off your sun loungers for half an hour - I felt sorry for the Entertainment team who wanted to Liven things up but the 'Director' would not allow it as it upset some of the other special guests.
We teamed up with another English couple in the Evenings which made our evenings very funny and we did have such a laugh despite the lack of entertainment, we made our own and hopefully others too!
On the last few days of our holiday the entertainment was good with dancers and belly dancers, the food in the Restaurant was laid out even more impeccably and ladies where given Roses as they walked into the dining room, I thought this is strange, we didn't have this last week, then during our meal we where given forms to fill in regarding the quality of the Hotel. Two Quality controllers from Riu Hotels had come in and were checking the hotel and services. We were disappointed by the fact that this was only for two days leading up to the checks, why was this standard not in for our first week of our stay - We had just experienced the 5* we had paid for the last few days of our stay that we should of received in our first week!
Well to sum it up - The hotel is beautiful, the pool and beach area are kept impeccable, the food delicious with much to choose from, the waiters extremely polite with the service very good and the weather wonderful. What lets this down is the Management with bias rules for certain guests when it should be across the whole of the guests not the selected few. This Hotel will lose its English guests if it doesn't buck up its ideas - Is this down to the New Manager (Director) or is this across the board for Riu Hotels? We probably will not return to this hotel again but will try other Riu Hotels to make comparisons
Go for the Pool view
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.