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“Sorry- really can't justify a better score...” 2 of 5 stars
Review of The Orangers Beach Resort & Bungalows

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The Orangers Beach Resort & Bungalows
4.0 of 5 Resort (All-Inclusive)   |   BP 7 Rue Nevers, Hammamet 8050, Tunisia   |  
Hotel amenities
Ranked #11 of 126 Hotels in Hammamet
Durham, United Kingdom
Top Contributor
103 reviews 103 reviews
46 hotel reviews
Reviews in 59 cities Reviews in 59 cities
189 helpful votes 189 helpful votes
“Sorry- really can't justify a better score...”
2 of 5 stars Reviewed November 7, 2012

Boy, is this difficult! We chose Les Orangers because our agent recommended it after seeing my other TripAdvisor reviews and remarking that she ‘knew what we were after’. I checked out the reviews of Les Orangers and agreed- it seemed the place for us. Great reviews, a few poor experiences of course, but that is always going to happen.

We have stayed all inclusive in Egypt, Turkey and Tunisia before and so we are well prepared for the standard of hotel to expect. So this review is written by someone who really expected something special, wants things to work as promised but is also realistic about staying in mass market all inclusive hotels.

Overall the writers of 5 star reviews for this hotel are simply wrong. I shall try to be fair and justify my rating in detail.

What is so tragic about Les Orangers is that with a few simple steps the whole experience could be so much better.... for example;

1. Figure out a way of allowing guests to have more than one room key. So that one guest could remain in the room with a light on when the other is elsewhere.

2. Install a coffee machine in the beach view block of rooms so that guests did not have to get dressed and walk the entire hotel to the main restaurant first thing in the morning.

3. Have maintenance do their job so that a faulty aircon machine might be working again before the guest leaves a week after reporting it.

4. Provide chairs on the balconies that can actually be used and which provide a view when sitting down. This point has been made for years on Tripadvisor... but no action from the hotel tells you all that you need to know about the management’s care for customer opinions...

5. Ensure that hot food is served hot, at Les Orangers the temperature control is so poor that a microwave is provided for guest use in the main dining room!

The hotel has good points... see below. But the lack of attention to detail and sheer unnecessary nature of others totally lets it down. Guests who have left 5 star reviews must have very limited experience of other tourist hotels.

As examples of not getting even the basics correct;

1. We reported our aircon not working on the Monday. It was still not working when we left a week later- when we actually needed it. It was examined by an engineer who told me that the problem was in the ceiling- not the room.
2. We reported a ceiling lamp as burnt out. The engineer walked into the room, reached up and whacked the fitting with his fist (tall man!) It came on. ‘Fixed!’ he said, and left. It went off. I hit it with a bottle. It came on. And so on all week.
3. One lamp in our room had a foot control. This was smashed open with bare wires and circuit board lying on the floor. It was plugged in when we arrived. It stayed there the entire week, should housekeeping not have reported it? After all, they wet mopped the floor around it every day....
4. There is a sign in the room that wifi is available at the pool and in the `bridge`. I asked several staff where the `bridge` was, including the receptionist in the beach block, but none knew. Eventually it turned out that the `bridge` was the area above the beach block reception but that the hotel had taken away the wifi after discovering guests from other hotels using it. Given that the hotel next door is closed and being demolished it would seem that either they should restore the wifi or take away the notices... there is no wifi at the pool either.
5. Lunch is served in the main restaurant each day says the bedroom info pack. Except that it isn't. It is only served in the beach restaurant- but until 6pm. This might suit some guests who maybe like a late lunch. But at 5pm on Friday there were no puddings left- just empty plates, and very little main courses.
6. The food is not that good anyway. The salads are OK, the puddings pretty good. The main, meat, courses are simply repetitive, not hot and not interesting enough. the bread selection is also the poorest we have had in an all inclusive.

What is good about this hotel?

1. The staff. They are, with the exception of reception, friendly, helpful and fun. The restaurant waiters are the best that we have met in any inclusive hotel.
2. The beach. Plenty of shade and chairs even when the hotel was full- 750 guests. Even with Mr Selfish and family reserving chairs and loungers at both pool and beach all day long- and then spending the day at the beach.
3. The public seating areas. Lots and lots of areas to sit in and simply read or play games.
4. The indoor pool. Yes- it’s a bit basic but it’s clean and the showers are far better than those in the rooms!
5. Tips not expected. This is another indication of how good the staff are- I recommend not tipping until the end of your stay and then being generous. The service will be no different but you will get the chance to build a relationship.
6. Excursions. Thomas Cook have a pretty good range of excursions and we can recommend the half-day ‘Carthage and Sidi Bou Said’. Sidi Bou Said is beautiful.
7. The beds. Totally great.

What else is poor?

1. The entertainment/ stage show. We tried it twice. If you like men dressed as women badly miming to Shirley Bassey tunes, or painting their bellies with a face and pretending to whistle a tune, fine. My wife correctly described it as ‘dire’.
2. ‘Les Grand Bazars’, the hotel gift shop. Totally hopeless. Dirty, poorly organized, covered in dust, poor pricing.
3. The ‘beer tent’ on the beach. Smelly with half the pumps not working. The cola squirted sideways all week, soaking the customers.
4. The Italian ‘Al A Carte’ restaurant. This is actually a third of the beach restaurant. All three Al A Carte restaurants are in the same room, separated by empty tables. It is fixed menu, not A La Carte. First course- sliced cheese and tomato. OK but tastless. Second- Pea soup, quite good. Third- Pasta in tomato sauce. Like something out of a Heinz tin. Fourth- Meatballs. Just that- 2 meatballs on a plate. No garnish, no veg. Pudding- Tiramisu. OK. Very rushed service. A very poor violinist playing a tune for 90 seconds at each table.
5. The sitting room furniture. We had a deluxe room so had a sitting area. Heavy planked wood so uncomfortable that I had to drape it in a duvet.
6. Men’s toilets. Two lots (in the beach room block) with no dryers or towels- all week.
7. Cats. Everywhere. They probably keep the vermin down but we don’t all like them.
8. The bathrooms. Shower half way down the bath facing the room. Screen at the end no where near the shower. Duh?

I feel bad about going against the grain with this review. We spent just short of £700 each to get to this hotel- compared with, say, the Baron in Sharm El Sheik or The Royal Kenz in Port El Kantoui, this hotel just doesn’t come up to scratch.

Room Tip: Deluxe sea view is worth it
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (475)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Montrose. Scotland
Contributor
17 reviews 17 reviews
15 hotel reviews
Reviews in 11 cities Reviews in 11 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed November 7, 2012

Just back from a 2wk holiday, first the positives, the hotel and grounds are immaculate including all the toilets in bars and restaurants, the beach is beautiful, lovely and clean with sun loungers taken to you. If you go for a walk along the beach to the old city or Yasmine the beach between each hotel is very unkept and this seems to be the norm outside the hotel. The staff are fantastic, nothing is too much trouble to them. The animation team were especially good with our children and made the holiday for them. Now, for the negatives! The pool is very deep and if your children are not confident swimmers then you will have a problem, but the pool area is lovely. My main negative was the food as has been previously mentioned in other reviews. The lunchtime buffet is slightly better than the evening buffet but not by much! There was a lot of seafood so if that is not your thing you will struggle. I also found all the food very bland, no flavour to it especially the puddings, they all tasted of nothing, except the ice cream which was very nice. One evening a turkey was taken out which looked lovely but when it was cut open it was full of blood! They do not cater for children, I think in the 2 weeks we were there pasta was on twice. All the fruit juices are highly concentrated and full of sugar, i ended up getting bottled water to water it down. I don't think we had a hot meal in the 2 weeks we were there as by the time you have got what you want and sat down the food is cold. There is a beach cafe which serves pizzas and stir frys, again very bland, pizzas need some herbs to give them flavour, at the pool you can have a panini or a burger. I sound very negative but we did have a good holiday but the food played a major part for me.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed November 7, 2012

We have just returned from our holiday in Tunisia.
We have had a great week, the hotel and staff were great, they couldn't have done any more to help you, a credit to the hotel.
The animation team were fantastic, our 5 year old son spent a couple of days with Dina in the kids club, she is absolutely fantastic with the children. The evening entertainment was really varied and genuinely entertaining! There was something for everyone.
I would return in an instant, the hotel is a little run down, but the staff and weather make up for all the minor details!

  • Stayed November 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed November 6, 2012 via mobile

Only good thing about our family holiday was the staff!! The staff were amazing , they really could not do enough for you. The hotel however really let them down :(
Family rooms are barely 2 star. Really smelly and very basic. Thomas cook couldn't have cared less. No upgrade available for families as bungalows only for two people :(
Food dire , lots of upset tummies and only rice and salad for vegetarians.
Holiday from hell for us : (

  • Stayed October 2012
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheffield
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed November 5, 2012 via mobile

My 6 year old daughter and I travelled to The resort on our own and thoroughly enjoyed ourselves! The hotel was beautiful and very clean, facilities included child's pool, large pool. Indoor pool (full size and heated) gym, horse riding, free massage and fish pedicure, shop, various bars to choose from and soooo much food !! Could perhaps do with a little more choice for fussy kids though!!
The staff were so helpful and we didn't want for anything during our stay!!
We will deffinatly visit again :)

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Penzance, England, United Kingdom
Contributor
11 reviews 11 reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed November 5, 2012

Just come back from a week in this supposed four star hotel.
The good points: I cannot complain about the amount of food available. The main canteen did its best to try to feed 700 people. Daytime snacks in the beach restaurant were OK. Drinks were plentiful. VERY CLEAN. The staff were superb. Entertainment staff did a great job trying to entertain the different cultures and languages. Titi, the dwarf was just hilarious. The setting was great with the hotel leading directly onto the beach.
Not so good: Its a struggle to serve good quality food to that many people and so it was adequate at best. At no time did I think 'wow that was good I'll have some more'. Not the hotel's fault but the local drinks were mediocre. The beer and wines were drinkable but I would not touch them at home. The coffee and tea were disgusting although the espresso and cappuccino were enjoyed by my travelling companions.The rooms were OK, the first stank and so we got moved. Both rooms had leaky showers and little storage for clothes and cases. The quality of finish was not good but nevertheless, clean. Really missed having a tea/coffee making facility in the room.
It seemed from their size that a majority of guests spent their entire life on all inclusive diets. There was little spatial awareness. In general the British were ignorant and rude whilst the Germans' rudeness was based on arrogance. A horrible snapshot of the two races - they could learn a great deal from the natives.

I enjoyed the holiday but would not return. I think the rating needs to be adjusted

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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United Kingdom
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed November 5, 2012

Just come back from our second visit this year to Les Orangers and once again we had a fantastic time. We had a room on the second floor over looking the beach wonderful views. The animation team have change slightly but Dena Mido Steve & Feddie were still there putting on the best shows we have ever seen at a holiday resort. We found that the lunch time meal was far better than the evening but as there is so much choice 24 hours a day where food and drink are concerned you will never go hungry or thirsty. The bar where you get pannini s and wraps is also fantastic. Im sure you will have a great time if you go to this resort and there is so much there you spend hardly any money apart from on tips which we gave out loads as the staff were all well worth every penny. Nothing eas ever to much trouble. I envy anyone going and we are probaly going back in June

Room Tip: Superior rooms that over look the beach well worth the extra money. And that end of resort has lifts
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Orangers Beach Resort & Bungalows

Address: BP 7 Rue Nevers, Hammamet 8050, Tunisia
Location: Tunisia > Nabeul Governorate > Hammamet
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites
Hotel Style:
#4 Top resorts Hotel in Hammamet
#6 Romantic Hotel in Hammamet
#11 Luxury Hotel in Hammamet
#13 Family Hotel in Hammamet
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Orangers Beach Resort & Bungalows 4*
Number of rooms: 381
Official Description (provided by the hotel):
The Orangers Beach Resort & Bungalows 4* ALL IN 24h/24 Certified ISO 9001/ ISO 22000/ISO 14001 & OHSAS 18001 The hotel is located on a superb immaculate beach of golden sand, guarantees all Safety for children and swimmers, overlooking the picturesque Fort Hammamet. Its beautiful setting of 12 ha of orange trees and jasmin flowers offers big space of relaxation and entertainment for both adults and childrens enjoying together unforgettable holidays. The orangers Beach Resort & Bungalows is situated 4 km away from Hammamet centre and at a 5 mins drive from both championship golf courses. ... more   less 
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Also Known As:
The Orangers Beach Resort & Bungalows Hotel Hammamet
The Orangers Beach Resort And Bungalows
Orangers Beach Hotel
Orangers Beach Resort All Inclusive

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