Boy, is this difficult! We chose Les Orangers because our agent recommended it after seeing my other TripAdvisor reviews and remarking that she ‘knew what we were after’. I checked out the reviews of Les Orangers and agreed- it seemed the place for us. Great reviews, a few poor experiences of course, but that is always going to happen.
We have stayed all inclusive in Egypt, Turkey and Tunisia before and so we are well prepared for the standard of hotel to expect. So this review is written by someone who really expected something special, wants things to work as promised but is also realistic about staying in mass market all inclusive hotels.
Overall the writers of 5 star reviews for this hotel are simply wrong. I shall try to be fair and justify my rating in detail.
What is so tragic about Les Orangers is that with a few simple steps the whole experience could be so much better.... for example;
1. Figure out a way of allowing guests to have more than one room key. So that one guest could remain in the room with a light on when the other is elsewhere.
2. Install a coffee machine in the beach view block of rooms so that guests did not have to get dressed and walk the entire hotel to the main restaurant first thing in the morning.
3. Have maintenance do their job so that a faulty aircon machine might be working again before the guest leaves a week after reporting it.
4. Provide chairs on the balconies that can actually be used and which provide a view when sitting down. This point has been made for years on Tripadvisor... but no action from the hotel tells you all that you need to know about the management’s care for customer opinions...
5. Ensure that hot food is served hot, at Les Orangers the temperature control is so poor that a microwave is provided for guest use in the main dining room!
The hotel has good points... see below. But the lack of attention to detail and sheer unnecessary nature of others totally lets it down. Guests who have left 5 star reviews must have very limited experience of other tourist hotels.
As examples of not getting even the basics correct;
1. We reported our aircon not working on the Monday. It was still not working when we left a week later- when we actually needed it. It was examined by an engineer who told me that the problem was in the ceiling- not the room.
2. We reported a ceiling lamp as burnt out. The engineer walked into the room, reached up and whacked the fitting with his fist (tall man!) It came on. ‘Fixed!’ he said, and left. It went off. I hit it with a bottle. It came on. And so on all week.
3. One lamp in our room had a foot control. This was smashed open with bare wires and circuit board lying on the floor. It was plugged in when we arrived. It stayed there the entire week, should housekeeping not have reported it? After all, they wet mopped the floor around it every day....
4. There is a sign in the room that wifi is available at the pool and in the `bridge`. I asked several staff where the `bridge` was, including the receptionist in the beach block, but none knew. Eventually it turned out that the `bridge` was the area above the beach block reception but that the hotel had taken away the wifi after discovering guests from other hotels using it. Given that the hotel next door is closed and being demolished it would seem that either they should restore the wifi or take away the notices... there is no wifi at the pool either.
5. Lunch is served in the main restaurant each day says the bedroom info pack. Except that it isn't. It is only served in the beach restaurant- but until 6pm. This might suit some guests who maybe like a late lunch. But at 5pm on Friday there were no puddings left- just empty plates, and very little main courses.
6. The food is not that good anyway. The salads are OK, the puddings pretty good. The main, meat, courses are simply repetitive, not hot and not interesting enough. the bread selection is also the poorest we have had in an all inclusive.
What is good about this hotel?
1. The staff. They are, with the exception of reception, friendly, helpful and fun. The restaurant waiters are the best that we have met in any inclusive hotel.
2. The beach. Plenty of shade and chairs even when the hotel was full- 750 guests. Even with Mr Selfish and family reserving chairs and loungers at both pool and beach all day long- and then spending the day at the beach.
3. The public seating areas. Lots and lots of areas to sit in and simply read or play games.
4. The indoor pool. Yes- it’s a bit basic but it’s clean and the showers are far better than those in the rooms!
5. Tips not expected. This is another indication of how good the staff are- I recommend not tipping until the end of your stay and then being generous. The service will be no different but you will get the chance to build a relationship.
6. Excursions. Thomas Cook have a pretty good range of excursions and we can recommend the half-day ‘Carthage and Sidi Bou Said’. Sidi Bou Said is beautiful.
7. The beds. Totally great.
What else is poor?
1. The entertainment/ stage show. We tried it twice. If you like men dressed as women badly miming to Shirley Bassey tunes, or painting their bellies with a face and pretending to whistle a tune, fine. My wife correctly described it as ‘dire’.
2. ‘Les Grand Bazars’, the hotel gift shop. Totally hopeless. Dirty, poorly organized, covered in dust, poor pricing.
3. The ‘beer tent’ on the beach. Smelly with half the pumps not working. The cola squirted sideways all week, soaking the customers.
4. The Italian ‘Al A Carte’ restaurant. This is actually a third of the beach restaurant. All three Al A Carte restaurants are in the same room, separated by empty tables. It is fixed menu, not A La Carte. First course- sliced cheese and tomato. OK but tastless. Second- Pea soup, quite good. Third- Pasta in tomato sauce. Like something out of a Heinz tin. Fourth- Meatballs. Just that- 2 meatballs on a plate. No garnish, no veg. Pudding- Tiramisu. OK. Very rushed service. A very poor violinist playing a tune for 90 seconds at each table.
5. The sitting room furniture. We had a deluxe room so had a sitting area. Heavy planked wood so uncomfortable that I had to drape it in a duvet.
6. Men’s toilets. Two lots (in the beach room block) with no dryers or towels- all week.
7. Cats. Everywhere. They probably keep the vermin down but we don’t all like them.
8. The bathrooms. Shower half way down the bath facing the room. Screen at the end no where near the shower. Duh?
I feel bad about going against the grain with this review. We spent just short of £700 each to get to this hotel- compared with, say, the Baron in Sharm El Sheik or The Royal Kenz in Port El Kantoui, this hotel just doesn’t come up to scratch.
- Official Description (provided by the hotel):
- The Orangers Beach Resort & Bungalows 4* ALL IN 24h/24 Certified ISO 9001/ ISO 22000/ISO 14001 & OHSAS 18001 The hotel is located on a superb immaculate beach of golden sand, guarantees all Safety for children and swimmers, overlooking the picturesque Fort Hammamet. Its beautiful setting of 12 ha of orange trees and jasmin flowers offers big space of relaxation and entertainment for both adults and childrens enjoying together unforgettable holidays. The orangers Beach Resort & Bungalows is situated 4 km away from Hammamet centre and at a 5 mins drive from both championship golf courses. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Travelocity, Hotels.com and Despegar.com so you can book your The Orangers Beach Resort & Bungalows reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- The Orangers Beach Resort & Bungalows Hotel Hammamet
- The Orangers Beach Resort And Bungalows
- Orangers Beach Hotel
- Orangers Beach Resort All Inclusive