We would like to share this letter we wrote to the hotel, thanking them for excellent service. We feel this will be helpful to travellers to give them an idea of what type of service they can expect here.
We would just like you to know that we were dropped off at your hotel in error last Sunday by our transfer coach driver (We were due to go to Sentido le sultan instead)
As we were trying to check in we were advised it was the incorrect hotel and the manner in which this was dealt with was extremely efficient. Having taken the tour operator's phone number from us, Mahdi asked us to sit down whilst he tried to resolve our problem. We were immediately served with 2 most welcoming fruit drinks following our long journey from the UK. Having handled the situation in the way he did, we were collected within 10 minutes to go to the correct hotel. Mahdi's prompt actions showed him not only to be a very effective and efficient member of your staff, but also a good ambassador for your hotel. Please do thank him once again on our behalf.
Having worked for British Airways for 33 years working with the customer service department, this is the sort of service we strive to achieve within our own teams.
We would also like to say that based on this, we were prompted to look at your website and we would definitely stay at your hotel for future trips to Tunisia and will be recommending your hotel to friends and colleagues as we were so impressed with how this situation was dealt with.
With kind regards,
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- Also Known As:
- Vincci Taj Sultan Hotel Hammamet
- Vincci Hotel Hammamet
- Vincci Hotel Taj Sultan