Visited this hotel as a couple, price was very reasonable and pictures available on both the internet and the hotel's website made it look very attractive. The website boasts a gym and spa, plus various other facilities. My partner and I were very much looking forward to what we thought was going to a 4* luxury hotel, where I could relax by the pool/beach and my partner could take full advantage of the gym and other sports facilities. The gym was in fact one of the main reasons for us choosing this hotel over several others.
This was not to be. On arrival at the hotel, it became clear that the hotel is very dated and not of the 4* star quality I was expecting. I have visited several other 4* star hotels in North African countries before and they were far superior and much better value for money:
The room – the wooden balcony was broken, which although ok for us as we knew to stay away from it, could be unsafe for young children. The toilet leaked water at the back. There is no safe in the room or hairdryer as advertised. The safe is in reception with a master key kept by reception, available to all staff, and there is 1 hairdryer in the whole hotel which you can book out for one hour.
The gym and spa - It really is a joke to refer to this 'facility' as a gym and spa. The gym consists of a small room of relics, whereby any piece of equipment is in excess of 25 years old. Not surprisingly it all looks battered, with some of the equipment even having 'Broken - Out of order signs' on them. This does not a gym make! The spa is the same, The hammam has a broken floor and broken seating which is not only dangerous, but begs the question of how you are meant to relax in there when just getting in and sitting down is problematic. It has obviously not been cleaned for a long time either as it is covered in algae and mold. Whilst the spa manager is very pleasant and is clearly embarassed by the poor services, the two workers in the spa are more interested in sitting down and chatting to each other to notice that they have customers that are still prepared to pay for the very inadequate and falsely advertised services! I had a salt scrub and this consisted nothing more of being rubbed ferociously with something similar to a brillo pad.
The pool – In the 10 days that we stayed at this hotel, we didn’t even so much as dip our toes in it. It was the most disgusting pool I have ever seen, and is rarely cleaned out. On several days there were huge clumps of what I presumed was salt water floating on top of the pool, the white tiles around the edges had orangey/brown scum on them, which is clearly not caused by one day’s usage. In addition, the bottom of the pool was not visible, especially in the deep end. This was because the water was very murky with a white cloudy tinge to it. After discussions with several other guests, and staff in the hotel, it transpired that the pool was the cause of several infections. On complaint to the hotel reception, it was clear that they knew about the lack of hygiene in the pool and just shrugged their shoulders. How disappointing that you pay so much money to go on one annual holiday and then can’t even get into the pool because of how infectious it is.
The food – very questionable! The food is extremely repetitive and does not cater for all tastes. It was undoubtedly below par for a 4* hotel, and caused me to have many upset tummy’s and bouts of diarrhoea. So much so that within minutes of eating the food in the restaurant ,I was running to the toilet. Not what you expect of a quality hotel. I have been to other hotels where the food has been lovely, however I cannot say the same for this hotel. Most of the time the food was disgusting! The food got progressively worse throughout our time there, as did my feeling ill.
The hotel boasts a BBQ and pizzeria on site, but what the website fails to mention is that these are not included in the all inclusive package, so in fact you have only the buffet restaurant to eat at for dinner.
The staff- Although helpful, the restaurant staff were very prone to arguing with guests and between themselves right in the middle of the restaurant for all to see. This is not good customer service and again not representative of a 4* hotel. There was one occasion when the argument got so bad between two waiters that they went into the back, only to still be heard by guests eating in the restaurant. The bar staff in the pizzeria were equally rude, frequently arguing with guests. In addition, they felt that it was their right to flirt with any girl/woman in the hotel.
The entertainment – Very poor for adults, although the mini disco for kids is good. Also delivered by obnoxious and rude entertainers who want you to tip them (reminder; this is an all inclusive resort), and partake in all of their activities. If you don’t they scowl at you and make rude comments such as ‘What is it with you English people?’. Not my idea of entertainment!
The noise from the hotel next door – if you are lucky enough to have a garden view, then you will be unlucky enough to hear the ridiculously loud music from the hotel next door which starts at around midday and goes on well into the night past 12.30am. Even with the balcony door closed it still sounds like you could be stood next to the speaker. If I had wanted to hear clubbing music until the early hours of the morning then I would have gone on a clubbing holiday – another reason why this resort and this hotel were chosen!
The main issue we had with this hotel was that it is absolutely NOT what is advertised on the website or on any other internet site. The facilities are shockingly poor and it is absolutely NOT a 4* star hotel. The service was nothing to write home about, with most of the staff looking thoroughly miserable at working there. There is a distinct lack of hygiene in this hotel, from the pool to the communal toilets, and compared to other hotels, this one has a very long way to go. Do yourself a favour and don’t waste your money going to this one!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.