We stayed at this hotel with friends from 17th to 24th November and all agreed that it was a great hotel.
On arrival, we were greeted by Radhouen and his staff on reception, who were all pleasant and efficient throughout our stay. Nothing was too much trouble for them. An excellent team! we were quickly checked in and taken to our rooms by a porter who brought our luggage for us. We were allocated Room 604 and 605, bungalows on the ground floor on the edge of the complex right on the sea shore, with excellent views. Within 5 minutes of arrival, reception staff rang the room to check that everything was satisfactory for us. It was!
I had read an Tripadvisor that the bungalow rooms were tired and not as good as the main hotel rooms. This was probably true, but the comfort of the rooms is not compromised by this. there is plenty of space, with a good size bathroom, double wardrobe and a seating area that would double up as a separate bedroom that could be closed off with curtains to provide some privacy for families holidaying together. The bed was two four foot beds pushed together, each made up separately. There was a 32 inch flat screen TV showing English news channels and three different film channels. There is a small fridge in the room which is restocked daily with water and Orange Tango. The rooms are fairly well insulated and we had no noise from neighbouring rooms, except for the toilet flush from both upstairs and next door which were extremely loud. My wife likes a cup of tea first thing in the morning and an enquiry at reception led to a kettle and some tea bags being delivered to the room. All we had to do was restock the tea bags each morning from the restaurant or by asking the waiting staff in the bar and carry a jug of milk back to the room, which was easily stored in the fridge. The shower was perfect, great water pressure and plenty of hot water at all times.
Our cleaner Hajer did an excellent job keeping our room clean and tidy throughout the week.
The food in the main restaurant was excellent, with plenty of choice for all tastes at each meal. There were four of us each with different preferences and we had no problem at all finding something to meet our needs at every meal. We were given a choice of an early or late sitting in the restaurant at the start of the week, either 18.00-19.30 or 20.00-22.00. We opted for the latter and were given a choice of where we wanted to sit in the restaurant. This was ideal as we knew that whatever time we went for dinner, our table was ready for us. Unlike breakfast and lunch, which was pot luck. That said, we never had a problem finding a table for four. If none were set, the waiters would soon set one up for us. Whilst the choice of meat types and vegetables was limited to the usual, they were cooked and presented differently at each meal. There was also a god selection of soups, pastas, desserts and cheeses. At breakfast there was always freshly cooked bacon, eggs or omelettes available. We were well looked after by all the waiters, particularly Ben Farhat, who looked after us all week at dinner. Alcoholic and soft drinks were available at both lunch and dinner. The hotel was only half full, so we never had a problem with queues at the serving areas. Whether or not this would be the case in high season, I don't know. We did not eat in the A La Carte restaurants, Tunisian and Italian, but speaking to guests who did, they were well satisfied with the service and the quality of the food.
We used two bars during the week, the main bar and the pool bar, although at neither did we need to go to the bar ourselves. we never had to wait long after sitting down before one of the waiters came to take our drinks order. They were all friendly and provided service with a smile. A small tip is worthwhile, although I don't think we would have been treated any differently if we had not tipped the waiters. There was a good selection of drinks. Spirit measures were about normal UK measures, beer was served in half pint sized glasses. This was not a problem, as you could order as much and as often as you liked. The waiters were walking around constantly. As I have said, the hotel was only half full so whether the service would be as quick if it was full, I couldn't say.
Like most hotels, the evening entertainment was not great, but it was OK. There was live music most nights provided by professional artists rather than the animation team providing the entertainment. On a number of nights, the entertainment was provided in the main bar, providing good background music, enhancing what was already a good atmosphere. The complex had tennis courts, valley ball courts and French Boules areas.
The pool areas and gardens are well maintained, providing a pleasant walk to all parts of the hotel complex. The hotel provides direct access on to the beach where sunbeds are available for hotel guests. There was nowhere really to walk to outside the hotel, but for six dinar (£2.50) you could take a taxi to either the old town in Hammamet, or the newer area of Yasmine Hammamet.
We were very satisfied with the hotel, the management of which should be proud of the standards achieved by all the staff during our stay. Thank you for a great week.
Rooms 604 and 605 are on ground level at the edge of the complex leading directly to the beach, with...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.