Before we booked our holiday, we read extensive reviews on The Royal Nozha, believing that both hotels were one and the same. Even our Sales Advisor at First Choice was fooled by the reviews, which for those of you who have read them, will know that it scores very poorly. Despite the Thomson brochure showing the hotel as a Premier Family venue, we still needed convincing. It was only after further investigation, that we realised that the Vincci Group had recently taken the hotel over, and given it a full refurb, and actually re-opened it in April 2009. This would explain the poor reviews, which when studied revealed that they were from 2007.
When we arrived, we were immediately impressed with the very modern feel of the reception area and lounge/bar area. This theme is present throughout the entire hotel, and made a nice change to the dated hotels that we have stayed in, in the past. The only concern we had on arrival was the apparent lack of information regarding our room (which wasn't ready when we arrived), and how we go about making use of the all-inclusive deal (you don't get wrist bands). They don't get, or hadn't had yet, many English guests and so we were very much in the minority. Most guests are either French, Spanish, Swedish, German or Russian. In fact we were 2 of only 8 Brits (out of a full hotel of 1400ish people) for the 1st week of our trip.
This was our first experience of all-inclusive, and we have been converted. I was always apprehensive of the standard of food/drinks etc, but I have to say both were excellent. Original Coke/Fanta/Sprite was served in every bar. Local Beers/wines were all fine (drank mostly Tunisian Rose wine during our 2 week stay). They even handed out cold bottles of mineral water for you to take to the beach/pool every day, which I thought was a nice touch. Wine & Beers were served at lunch and evening meal by waiters, who after a few days would recognise you and make sure that your glass was always topped up with your favourite tipple. There was a wide selection of food everyday, and a house special cooked fresh by a chef each night (generally on a hotplate). I must warn you though that you will have a nightly battle with greedy foreigners who continue to pile as much on their plate as possible, generally taking 2 or 3 times as much as is necessary, and invariably taking to very last scraps (even though you have waited patiently behind them for 5/10mins while the specials have been cooked). Small gripe, but we nearly lost it a few times! There are also 2 a la carte restaurants which you can book 24hrs in advance (apparently you can go as often as you want - although we only went to each one once). The Tunisian restaurant was great - cosy, romantic, good service, food okay if you like cous-cous. But good to get away from the main canteen. The Italian however was awful. Do not go! The Manager was rude, and the food was disgusting. You have been warned.
On to the rooms. We had a 1st floor room with the balcony facing the pool (you could see the sea as well). Room wasn't massive, but the bed was comfortable (asked for 2 extra pillows on the second night), and had a very modern feel about it. Balcony was big, with table & chairs. The only small issue we had was with the bath/shower. The shower was in the middle of the bath, which made for a very narrow channel in which to have a shower. Shower was powerful and hot though, so not complaining.
One thing you will notice immediately about the hotel, is the number of staff. They are everywhere, and the Tunisians are wonderfully friendly people and seem to have been trained well. A mention must go to the Animation Team (Wily, Mimo, Medhi, Mario, etc) who work tirelessly all day (8am-12am, 6 days a week) making sure that everyone gets the chance to take part in the daily activities - Archery; Water Polo; Aqua Gym; Ping Pong; Pool Games; Volleyball; Football; etc. I tried most things once, and enjoyed them all, although my partner was more than happy to sit by the pool all day. The entertainment is first class, even if the variety shows in the evening in the Amphitheater are a little bizarre sometimes.
Even though we didn't venture outside the hotel much during our stay (there's not much right outside, just tacky souvenir shops), we did go on a pre-arranged 2 day Sahara Explorer trip organised by Thomson. While it was worth the mammoth effort of getting there, and the camel ride during a Saharan sunset was very special, and the 4x4 trip to the Atlas Mountains/Oasis were also special, I must warn you that the journey on day one is horrendous (12hrs - with 3 stops). Something they don't tell you in the brochure. They also don't tell you that the heat can be unbearable at times, even at 9pm.
All in all, we would definitely recommend this hotel, even if there are a severe lack of British guests (maybe not too bad anyway). Please do not be fooled by the very old reviews from The Royal Nozha, as this hotel bares no resemblance to any of the reviews. It is a very clean, modern hotel, with great service, good food/drink, and is situated on it's own section of beach (complete with free kayaks/peddaloes/wind surfing). If you are settled on going to Tunisia for the guaranteed weather, you must consider this hotel!