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“Fantastic fortnight, despite the flights!” 4 of 5 stars
Review of Iberostar Mehari Djerba

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Iberostar Mehari Djerba
3.0 of 5 Resort (All-Inclusive)   |   Route Touristique | BP 242, Djerba Island 04116, Tunisia   |  
Hotel amenities
Ranked #8 of 112 Hotels in Djerba Island
Wakefield, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
“Fantastic fortnight, despite the flights!”
4 of 5 stars Reviewed October 23, 2012

My wife and I, both retired, returned from two weeks in Djerba on 20th October 2012. We booked via Thomas Cook and stayed at the Iberostar Mehari. Our experience did not start or finish well because both our outward and homeward flights were delayed by 2 hours. Despite booking with Thomas Cook our flights were with Nouvelair, which was a disappointment. The service was rather basic, with no wines, spirits or even coffee available on the outward flight. On the return flight, after waiting 2 hours in the departure lounge, we were all sent through the boarding gate and put on buses on the tarmac only to be taken off again and sent up all the steps back into the lounge, and within 15 minutes sent back to the buses and eventually our plane. Thomas Cook really do need to review the use of this airline.

In complete contrast the hotel Mehari itself was a delight. Reception checked us in swiftly and courteously, and our room was clean and attractive. Dining room staff were helpful and efficient, and the range and choice of food was impressive for what is, after all, only a 3+ star hotel. We enjoyed all our meals and made full use of our all inclusive basis. The bar staff were attentive once they recognised that you would tip them (just the occasional 1 dinar coin working wonders). The only downside was the lack of air conitioning in the bar area and the main lounge, which made things really uncomfortable. We booked the themed restaurant for one night in the second week, and although the ambience was attractive the main course was a real disappointment. The entertainment team are enthusiastic but the after-dinner shows in the evening were very basic and unsophisticated.

The weather was fantastic throughout our 2 weeks, being hot and sunny and averaging in the mid 30s nearly every day. We found the pool area rather crowded and most of the sun beds pre-booked with towels well before breakfast. We preferred the freedom of the hotel's beach area which had plenty of free beds and parasols and soft mattresses, as well as a welcome breeze. One word of warning - be alert to the horses that are sometimes galloped along the shore line at high speed regardless of people paddling in the sea. We saw one toddler sent flying one day, and the horse rider did not even stop or return to see if he was OK.

The Thomas Cook representative was Marilyn, who we found extremely conscientious and helpful. We loved our holiday at the Mehari in Djerba and would not hesitate to return.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Mehari Djerba, responded to this review, October 24, 2012
Dear Michael,

We are delighted to hear that your stay at the Iberostar Mehari Djerba was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with only good holiday memories. We strongly believe that listening to our guests is the clue to success and therefore your review is very worthy to us. It will guide us to do even better on coming occasions.

We took good note of the opportunities of improvement your comments offer us, and we will do our best to undertake the opportune measures to positively surprise you on your next visit.

Subsequently, we would like to thank you for the tips and recommendations that you outlined, as we know that Tripadvisor users will find them interesting and helpful. In name of all of the staff we thank you again for your visit, we were all delighted to have you among us, and we would be honored if in the not too distant future we have the pleasure to welcome you back in our Iberostar Mehari Djerba.

Our best regards,

Online Reputation Manager
Iberostar Hotels & Resorts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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845 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Spanish first
  • Any
English first
Ipswich, United Kingdom
17 reviews 17 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed October 22, 2012

My girlfriend and I (late 20's) visited Djerba for one week in the middle of October. We felt the place was great for some things but lacked in other areas.
- Just 30 mins drive to the airport
- Lovely large and warm pool
- Very friendly staff, particularly bar staff
- Very clean and spotless bedrooms which were tidied daily
- Food was generally pretty good but like all AI hotels it got samey quite quickly
- The beach is pretty nice, with lots of lovely sand and clean, warm water
- Despite what others have said, we had no problems getting sunbeds around the pool or on the beach if we were up at a decent time.
Negatives/Other Comments:
- Some of the animation team were quite loud and annoying (although I did enjoy the water polo)
- We had about 3 days of amazing sunshine (hot!) and a few days of overcast/windy weather. Apparently we were unlucky according to locals.
- Sunrise and sunset are early (6am/6pm respectively) so you have to get up early to take advantage of the day!
- The beer (although tasting great) was not very strong.
- The hotel is predominantly aimed at Germans and most of the staff speak German fluently, with quite broken English when required. We got by on a bit of English and broken French.
- Nationality breakdown was probably 70% German, 20% French/Swiss/Belgian etc & 10% English
- Although the beach is lovely, there is a lot of activity down there - particularly locals trying to encourage you onto horses and camels. We went on a camel ride and it was great fun but just pay attention to where the animals are, what they are doing and where your kids are as we saw a couple of incidents where people could have been quite hurt.

Overall, a lovely place to go for a short break but I wouldn't reccomend a two-week stay.

Room Tip: Ask for a room on the top floor - safer and nice views.
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Mehari Djerba, responded to this review, October 23, 2012
Dear guest,

We would like to express our gratitude for the comments you made about your stay. It is always our goal to achieve maximum customer satisfaction and we reviews like yours are very helpful to know how our guests experience their stay.

We took good note of your remarks regarding our animation team. We strive to bring a program that surprises and involves. Our staff dedicates a lot of effort trying to reach each and every guest to participate in the carefully chosen leisure options. We regret that you find that sometimes some of them were a bit over enthusiastic.

On the other hand, we are delighted you highlighted the quality of our culinary offer although we are sorry that the variety could not fulfill your expectations. We commit to continue working in order to achieve that the gastronomical part of our guests´ stay turns into an enriching experience where local and international dishes delight all palates.

Further, it is really enjoyable to read your kind words towards our housekeeping service, in Iberostar Mehari Djerba we always do our utmost to meet and even surpass all expectations related to hygiene and cleanliness; it is very satisfactory to see that in this area we have been successful and this motivates us to perform even better.

Regarding our staff, we assure you that we choose and school them to cover as many languages as possible as we understand that good communication and service orientation are of prime importance to achieve maximum customer satisfaction. As you mention that all of our staff was always very friendly and helpful, we know that the dedication of time and efforts preparing our employees to be great professionals that supply an excellent service characterized by personalized attention, is giving its fruits. We will certainly congratulate them, especially the waiters in the bar, and inform them about your satisfaction with their services.

Once again thank you for your feedback, we do appreciate all of your comments as they help us to improve. We hope to see you again in the near future and to have the opportunity to offer you another very enjoyable experience with Iberostar.

Faithfully yours,

Online Reputation Manager
Iberostar Hotels & Resorts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stoke on Trent
16 reviews 16 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 9, 2012

We stayed here for the last two weeks in September and the weather was unseasonably hot.
The Hotel states in the brochures that the air con is turned off on the 15th of September thank goodness that this was kept on in the bedroom as it would have very uncomfortable. Unfortunatly the Hotel did turn the air con off around the bar area which forced everybody to look for seats outside at night. These were in short supply and mainly occupied by the smokers. I think that the managment need to review this policy and keep the Hotel as comfortable for the guests way beyond the September date.
The quality of the Hotel and the problems regarding Sunbeds have already been well documented by other reviewers and it would be nice to see somebody from Iberostar to comment on their staff saving Sunbeds as it is the policy of the Hotel that reserving sunbeds is not allowed.
We did not have any problems with any of the staff here, but some have liitle understanding of English but don`t let this put anybody off from using this Hotel. If you use manners and common sense and treat the staff with respect (also the odd tip here & there always helps) you should have no issues at all.
It took two trys asking at the reception to get a light bulb changed in the room but we got there in the end and it was not a big issue.
A few people have previously mentioned in previous reviews about the larger barman who did not treat the English with the same service as other nationalities. No problems here as a tip smoothed the way and it`s seems his English is limited but he understands the value of a good tip. This worked a treat as drinks appeared very quickly and with a smile !!
The only other issue regarding our holiday was getting there and back we booked via Thomas Cook and I think they have cut a few corners using Nouvelair instead of their own Planes. We only had a 30 minute delay going out which was made up. The airline is a basic no frills service which you do not expect from a company like Thomas Cook. Enough people have previously commented about this issue and It would be nice to travel on an airline where basic safety instructions and procedures were adhered too.
On the whole the holiday was value for money and having travelled to Djerba wouldn`t rush back but would`nt put anyone off from going there either.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Selby, United Kingdom
14 reviews 14 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed October 7, 2012

My sister and I have just returned from our second visit this year, and it didn't disappoint. Firstly, Nouvelair, I know when we went in May I gave it a mixed review. Well they have obviously listened to feedback and acted on it. A bigger aircraft type going out so better legroom and there was a duty free service (mind you I bought the one and only carton of B & H, very cheap though £18) so you are probably best buying at the airport as they only stock up in Djerba. The cabin crew were great, very friendly and informative. When we landed the captain came on to give us the temp outside, 33 deg! Fantastic.

We decided to get a taxi to the hotel, its only 10 euro each way so we were at hotel for half past midnight.

The weather the whole week was amazing, in the high thirties.

The hotel still has its family of cats and the kittens we fed back in May now have kittens of their own. So there are four adorable tabby kittens and their mum and dad. The hotel do look after them as they keep the mouse population at bay. We fed them everymorning and a lot the Germans also fed them, so please,please if anyone is going out in next few weeks can they feed them too.

In fact the only cruelty towards them that we witnessed was from an English man who leapt out of his chair and threw a book at one of the kittens, totally uncalled for. In fact it was quite surprising after he seemed to have no problem with mobility at the hotel to then see him with wheelchair assistance and medical seats on the flight home! It must have been the vigorous throwing of the book the injured him!!

The animation team are wonderful, you can participate as much or, in the case of me and my sister, as little as you want. We were know as "The Lazy Women"!

People seem to get up very early to reserve sunbeds which should not be allowed unless they are used from first thing. We were down by 7.30am and used them all day but there were plenty that weren't.

The staff (apart from one waiter who obviously did not appreciate us feeding the cats and called us something unpleasant in Arabic) were wonderful. They work so hard and always have a smile for you. A special thank you to Zidane.

The food was very varied and high quality, how anyone can say its repetitive is beyond me.

The Thomas Cook rep, Marilyn is brilliant, so knowledgable, she has lived and worked in Tunisia for the past 30 or so years. I work in travel and know what a difference it can make to your holiday to have a good rep, we look forward to seeing you next year Marilyn. I have recommended this hotel to so many of my customers and in fact 3 of them stayed there same time as me last week.

The manager Sahbi left to go to another hotel while were there so as long as the new manager is as good it will continue to not disappoint.

Yes there were other nationalities there, which was lovely and there was no noticable favouritism, like I said in my last review for this hotel treat others the way you would wish to be treated.

We were very sad to leave yesterday and will be returning for the third time next May.

A beautiful hotel in a beautiful location with excellent staff and facilities, what more could you want.

Room Tip: Pay the small supplement for seaview ans ask for room 8205, its well worth it
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  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canterbury, United Kingdom
12 reviews 12 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 29, 2012

We have recently returned from a 2 week stay and have to say it was almost faultless. We had looked on Tripadvisor for reviews before going and had some concerns about the lack of friendliness from the staff towards the English but what we found generally couldn’t have been further from the truth. Apart from one minor problem with a receptionist, who must have just been having a bad day as another time she was fantastic, and with FiFi needing to be a little friendlier, we found all of the staff to be friendly and extremely hard-working. It must be a challenge to have to be all things to all people when there are 4 main nationalities to communicate with, entertain and look after and I think a sterling job was done. We had some minor problems with our room and whenever reported they were dealt with immediately and I think special thanks should be made to the room maids who did a fantastic job and were extremely conscientious and thorough. Also to the maintenance man (don’t know his name, grey hair and a moustache), he was adorable.
Our major problem was with the sun-beds around the pool. There are clear signs advising they are not to be reserved and yet the only way to guarantee having one was to be up with the lark every day. Fortunately I was happy to do that and was there before six each morning. It became clear that the problem did not lie with people reserving beds and then not using them till later in the day but with the pool attendant named Adel, who has a lucrative side line with primarily the French and German tourists. It was clear he was placing a considerable number of towels on beds on their behalf and was being tipped on the quiet for this. I observed this every day, watching him meet with them in the indoor pool area and then when they had placed their own towels he would return his stash to the trolley in the indoor pool. His “special “ guests” also seemed to know where to return the towels to if he wasn’t around. He was even prepared to get into an argument with other guests who had removed towels he had placed so as they could have some shade for their young child, and with another guest who had a disabled husband who needed shade and had done the same thing.
I appreciate that all staff are “tipped” and this is acceptable but only when they are offering a positive service to individuals and not when their actions affect other guests and their comfort, enjoyment and well-being.
Overall though, I would recommend a stay at this hotel to anyone. And there is also plenty to take advantage of in and around the hotel and day trips and activities are affordable and good for all the family.

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 27, 2012

I'll start by saying we wasn't impressed with Nouvelair on the flight out to Djerba- beware of the 'all white' plane they use - for us it was very uncomfortable and service on that flight was quite poor! However on the flight back- this was a totally different story- we had a really nice plane with nice comfy seats, a bit more legroom and the service from the cabin crew was so much better.

When we arrived at The Iberostar Mahari after waiting an hour and half for our luggage at the Djerba airport - We were dealt with very quickly and efficiently by the reception staff. We were shown to our room, which was on the ground floor - being two woman on a girl's holiday,we were apprenhensive that the lock on the patio door didn't seem very strong so when we mentioned it to the reception staff - they were more than happy to move us to another room - thank you.

We found ALL of the staff very helpful, polite and always gave us a smile- even the large barman!!

The hotel throughout, our room and the outside areas were always clean - The maids and gardeners work very hard.

The Restaurant and food was really good- lots of freshly prepared foods and some cooked in front of you. Desserts were amazing!! Im a fussy vegetarian - but I always found something I could eat. The waiters and chefs always made you feel welcome and work really hard too. Thanks guys.

The animation team were brilliant - Always Jolly and always made us laugh - I will never forget the Marahi club dance they do - love it! They were quite thoughful of the people who just wanted to relax and not get in involved, we never felt pressured to join in if we didn't want to. These guys create such a good atmosphere and want to say a Big thank you to them too.

A couple of suggestions to management - as mentioned in previous review/s -

* I do think another plug point in the room would be helpful.

* The small plastic cups you are served drinks in during the day are way too small - a tip for future guests - take your own decent sized plastic cup - they are happy to fill it up!

*Air conditioning or fans in the hotel bar and lounge area please- we did want to sit in there a couple of nights but it was just way too hot!

Another tip is to always remember to pack your electric adaptors -We were told by our rep that they do not sell them over there and a few people had forgotten to pack theirs - so we helped them out with one of our spare ones but its worth remembering!

If you get a chance ,the quad biking trip that the guy sells outside the restaurant was brilliant, same goes for the boat trip to flamingo island on the pirate ship - that's a great day out and the crocodile farm is defo worth a visit. Taxis to there was only 3 diner so very cheap indeed!

We had a sunset photo shoot on the beach which the photographer in the hotels runs - he takes some really good shots and would defo recommend.

The pool is lovely by the way and Yes- the sunbeds are reserved like most of the places you go on holiday - however on 2 of our days we got up at 8.30 and still managed to get a bed - so not always a massive issue!

The beach is lovely and not too far from the hotel - but unfortunately there was a storm the week before we got there and it brought tons of seaweed in - They had started clearing this all away- and the part that they had was OK to swim in.

All in All - This was one of the best places and hotels I have been to - I will definetely be returning.

Thank you so much to you all at The Iberostar Mahari. :-))

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dover, United Kingdom
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 26, 2012

Returned on 23/9/2012 after spending 14 nights here. The hotel was fantastic, food was great, we were in a party of 4 and none of us suffered any stomach ailments whatsoever.
I agree with many of the other comments made in earlier reviews, however found that a small tip to the large barman gained his attention and we received very good service "with a smile" each time the tip was placed on the plate situated on the bar. (1 dinar tip is only 40p!!)
Entertainment team were good and they did try hard for the most part although Fifi made it obvious that she could not converse very well in English so tended to go to the French/Germans more.

The whole scenario with the sunbed availability was a major dissappointment for us, luckily one of our party was an early riser and she was down at the pool for 0600hrs most mornings, on one occassion she counted 50 beds already "booked" via the towel on bed system and this led us to pay more attention to what was happening. We quickly worked out that the pool attendant (the one with the white top) was reserving the beds when he started his duties for "favoured" people (these were not English!), he had his own stock of towels and was receiving "tips" for placing these on required beds. (For the managements information these towels are stored on the trolley to the left of the entrance into the indoor pool and he can be seen collecting his towels from the beds once they have been occupied by the "paying customers" and returning them to his "stash"). We did complain to Marilyn the Thomas Cook rep about this practice but she seemed unwilling to want to get involved? So if you are considering going to this hotel then be aware that it needs an early start to get any beds in poolside locations with shade.
The only other complaint we had was that the a la carte restaurant was a bit of a let down. The food was not very warm and looked like it had been taken from the buffet, nothing special about it at all.

All in all we thoroughly enjoyed our stay here, it is just unfortunate that it was let down by one member of the staff who was putting personal greed before any other consideration, because we found all of the other staff very attentive and friendly including the waiters in the restaurant.

We would recommend this Hotel to anyone who is considering it as a place to stay, but would welcome a response from the management re the sunbed situation?

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Iberostar Mehari Djerba

Address: Route Touristique | BP 242, Djerba Island 04116, Tunisia
Location: Tunisia > Medenine Governorate > Djerba Island
Beach Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
#2 Top resorts Hotel in Djerba Island
#6 On the Beach Hotel in Djerba Island
Price Range (Based on Average Rates): $
Hotel Class:3 star — Iberostar Mehari Djerba 3*
Official Description (provided by the hotel):
Known for its warm, classic North African style, the 3-star IBEROSTAR Mehari Djerba Hotel is perched on the island of Djerba, Tunisia. This all-inclusive hotel is located beachfront with rooms perfect for your travel needs, from a fun-filled family holiday to a romantic couple's getaway to Sidi Akkour. Our rooms have been recently renovated to maximise guests' comfort in this Mediterranean paradise. ... more   less 
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Also Known As:
Iberostar Mehari Djerba Hotel Djerba Island
Iberostar Djerba

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