We stayed here for the last two weeks in September and the weather was unseasonably hot.
The Hotel states in the brochures that the air con is turned off on the 15th of September thank goodness that this was kept on in the bedroom as it would have very uncomfortable. Unfortunatly the Hotel did turn the air con off around the bar area which forced everybody to look for seats outside at night. These were in short supply and mainly occupied by the smokers. I think that the managment need to review this policy and keep the Hotel as comfortable for the guests way beyond the September date.
The quality of the Hotel and the problems regarding Sunbeds have already been well documented by other reviewers and it would be nice to see somebody from Iberostar to comment on their staff saving Sunbeds as it is the policy of the Hotel that reserving sunbeds is not allowed.
We did not have any problems with any of the staff here, but some have liitle understanding of English but don`t let this put anybody off from using this Hotel. If you use manners and common sense and treat the staff with respect (also the odd tip here & there always helps) you should have no issues at all.
It took two trys asking at the reception to get a light bulb changed in the room but we got there in the end and it was not a big issue.
A few people have previously mentioned in previous reviews about the larger barman who did not treat the English with the same service as other nationalities. No problems here as a tip smoothed the way and it`s seems his English is limited but he understands the value of a good tip. This worked a treat as drinks appeared very quickly and with a smile !!
The only other issue regarding our holiday was getting there and back we booked via Thomas Cook and I think they have cut a few corners using Nouvelair instead of their own Planes. We only had a 30 minute delay going out which was made up. The airline is a basic no frills service which you do not expect from a company like Thomas Cook. Enough people have previously commented about this issue and It would be nice to travel on an airline where basic safety instructions and procedures were adhered too.
On the whole the holiday was value for money and having travelled to Djerba wouldn`t rush back but would`nt put anyone off from going there either.