Beautiful hotel!!!!! Clean , Tidy , Staff friendly but not pushy. No hasle for tips off the staff, Location great just a short walk to beach. ideal for my young kids aged 3 and 5 had seperate kids pool with small slide they spent most of the week in it. kids pool is just next to kids club and games room also a park with sand next to pool so what ever the kids got up to they were always in sight. the staff were perfect with kids they played with them even supervised the pool and jumped in the water with them at times, they asked them to have lunch in the club even though they didnt want to join in and they didnt ask for any money they had free lunch every day , We stayed the first week of june so it was relativily quiet , perfect for relaxing the only downside to the perfect holiday is that the english are the minority, as the staff mainly speak french and all the entertainment is in french , but i could live with that, The hotel also have beauty treatments which i would recommend and its so cheap over there even in the hotel. Finally the food isnt too bad either. The hotel is a must if you can cope with the french!!!!

What can i say about this hotel? Well firstly many people pay good money to have a 'Fawlty Towers Weekend'-dont (just go to this hotel instead!) the rooms were spotless and upon arrival we were very impressed, the next morning we arrived at the best pool i have seen on a package holiday but this is where the good points stop.My husband tried to be romantic and have a cocktail sent over to me at the pool-having seen the waiter walk past the only female at the poolside 4 times he gave up, got the drink and brought it to me himself!! The staff were rude to the point of being racist (against the English)-and dont get me wrong i have travelled all over the world and take the attitude of 'when in Rome do as the romans do'-i.e i am not arrogant but have never been treat as badly anywhere. the food was atrocious and chicken with blood still showing not a good dish. On our last night we made a point of not going back to my room as early as we had been doing and were amused when the waiters began un-screwing the light bulbs-subtle hint taken we went to bed-bearing in mind it was 11p.m The last meal instigated near hysteria with people glancing at each others plates asking 'is that real meat and cooked -thank goodness'etc (funnily this was the same night that the questionaires were handed out by management enquiring about food quality)-a very cynical moment!

I thought I would give you some feedback on our recent holiday in Djerba. Definately NOT a 4 star! Hire a car if you want to do more than sit in the sun (as that is all there is to do). Quad Biking was good fun.

The flight was ok, although I must say that MyTravel have really opted for the minimum leg room on their flights, I am aware that you can book extra leg room at an extra charge of course like all budget airlines. The staff were very pleasant on the flight it was when we got to the hotel that things started going down hill. First after over an hour trying to get through immigration and waiting on the coach for other guests, not getting to the hotel until nearly midnight, there was no water in the room, most people were gagging of thirst by then and I would strongly recommend that you ensure you are stocked up with plenty of water when you leave the UK.

Vincci Djerba Resort
Our room got flooded three times by the rain, (even though we were on the second floor) up to an inch of water in some places, when my husband went to reception to report it and try and get a member of staff to clean it up his response from the receptionist was 'oh don't
worry sir, it's only water'. Not the response you expect. All I can say is that they were very fortunate that nothing of value was damaged as it would have been a costly claim. Our impression was that
the hotel is very aware of the problem and have not made any attempt to try and rectify the situation as it is clearly a design fault.

The food is passable if you love pasta and salads, but it is clear that they have been catering for the French and German tourists for far too long and do not in any way cater for British tastes. My husband and I ended up eating out every night at Cote de Beuf, just around the corner from the hotel due to the lack of appetising options.

The staff, oh where do I start! They a surly, unhelpful, arrogant and
rude. If you order a drink be prepared to wait at least half an hour for it to arrive and if you pay with a 10 dinar note don't expect any
change back, they'll disappear with it and you will have to chase
them constantly to get you change back. They also seem to be a great deal more accommodating towards the French, even if you are first in line at reception they will serve a French person who pushes in before they serve you. The breakfast is passable but don't expect to find a clean table, they are very slow to clear tables, so it might be worth advising guests that they will have to just sit at a dirty table until the staff can be bothered to clear it.

The rep (Rachid) who is not much better, assured us that if we went on the Sahara trip we would get a continental breakfast, that too was
a joke, a bit of bread and jam and coffee and that was our lot. If that is their idea of a continental breakfast then these people need educating.

While on the subject of the Sahara trip, my husband and I would like to fully compliment the Golden Jasmin in Tozeur, what a breath of fresh air, the staff were friendly, helpful, efficient and the food better. The trip itself however was a complete waste of two days, all
the sights that they rave on about were well below our expectations, as the rep had basically lied and lead us to believe that we were going to see something fantastic. Oh how wrong we were! The sights are strewn with rubbish and the tour guide seemed to find more interest in a sign indicating that we were 200 odd miles from Libya.
He even stopped the coach, if that was what we were interested in, we
would have gone to Libya!

The 'express' service that your rep Rachid sells is a complete joke too, 60 dinars per couple to be whisked through and not have to wait as we did when we arrived. Money for nothing………honestly, our cab was
late, stopped by the police and as we were so late getting to the airport by then, everyone had already checked in, we were the last ones to check in so no queue! They didn't even see us through passport control just left us to it after that……..any easy 60 dinars made by your rep if you ask me.

Honestly, I could not make this 'comedy of errors' up, even if I tried.

Well...... I have to say that the hotel was definitley 4 star and our accomodation was lovely, we can look out over the swimming pool and the weather was so sunny, even warm in October.

The airport was clean, posh but we had to wait over a hour queuing to get our Visa stamped, we was back of the queue!!

On the first day of our arrival, we had storms, ongoing lightening and thunder thoughout for the few nights, lucky we were deaf so we couldnt hear but can feel it. We also had flash floods as well, it was about 4pm on a Tuesday when the storms opened, it was pounding and noisy, we were staying on 2nd floor, the 3rd floor didnt had a roof over it, so the rain went down the stairs onto the 2nd floor, it ended up flooding, the lift looked dangerous as there was water running down. Poor chambermaid, she looked so stressed trying to prevent water into rooms. It ended up okay, but thoughout the night, we had water going into our room, so we has to get up in our PJs, trying to flush away the water, but eventually we put towels on the door and went to bed! Next day, our room was okay as the water eventually drained away (really poor drainage system out there) the couple next door has their room flooded, luckily not ours as we put the towels down to stop water getting through. The reception was really wet, the resturantant was wet, the walls was wet as well....but the nexy few days was hot, so i cant complain though....I could start waffling on but I'll move on to food!!

Food - limited choices, no CHIPS everyday!!! We were glad to be on half board as the food was so rubbish! The food signs was in french, german and one language, but no English so we have to rely on our sense and looking at the food. I was basically became a veggie all week, living on pototoes, rices, bread, eggs and pasta, at the end of the week, there were chicken which i was happy about it but it was RAW when i started to cut it, then it put me off. My partner has some red meats but it was raw as well. I started to have stomach upsets, it is now 3 days since we came home, I am off work with stomach upsets, still going to the toilet, I feel like if my stomach is making knots. So be aware of the food, especially chicken, and meats.

The reception was okay, mostly fluent in French, German etc... there was about 20 British in this resort alone. This was the first time I felt it was strange, because usually when we go aboard, the British come first but the hotel was so dominated by the French, we has diffucutlies getting through the reception, plus on top that we were deaf as well, lucky we could use sign language to explain what we need.

Getting a taxi to Midoun is alot cheaper than going to the excursions, Panorama offered 10 dinars per person (4 GBP) and again communication problems with the rep, we ended up getting a taxi on our own, it was 3 dinars each way!! Good job we didnt spend 20 dinars on the excurison!

Outside the hotel, nothing much to explore, only hotels next door, few shops and an Italian resturant, which we been twice for well-deserved proper food. There is a beach nearby but rough so we didnt go there to sunbath.

I would say this will be a better hotel if they will serve better food and proper cooking as well.

Overall, I would not go back to Djerba for a long time but Tunisa - I definitley prefer Tunisa, beautiful country.