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“a Club Med type resort in French Djerba” 4 of 5 stars
Review of ClubHotel Riu Palm Azur

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ClubHotel Riu Palm Azur
4.0 of 5 Hotel   |   Zone Touristique Djerba | Midoun - Djerba, Djerba Island 4116, Tunisia   |  
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Ranked #36 of 112 Hotels in Djerba Island
Manila, Philippines
Top Contributor
144 reviews 144 reviews
60 hotel reviews
Reviews in 83 cities Reviews in 83 cities
159 helpful votes 159 helpful votes
“a Club Med type resort in French Djerba”
4 of 5 stars Reviewed October 21, 2012

The ClubHotel Riu Palm Azur is one of several hotel resorts lining up the Zone Touristique. We had stayed here since my wife's conference was being held at the hotel. It reminded us so much of the Club Med chain - great free breakfasts, lunches and dinners, free drinks all the time, Kids' Club that took the kids of your hands, scheduled group activities every hour, huge pool that was at the center of the hotel, other sports facilities like tennis, bocce balls, putt putt golf, other pools, assorted water sports, fashionable bracelet to indicate you were a hotel guest, etc.

The reception staff we dealt with was a bit unsanitary - he had a running nose, kept wiping his nose with his hands, then handled our key cards, registration form, sign-in pen, etc. Internet wi-fi was free but only available at the lobby area. You know you're in an islamic country when the hotel identifies all pork products in its restaurant buffets with pictures of pig faces - what a turn-off. TV is LCD - lots of French channels, a couple of Spanish channels, a couple of German channels - and only one English channel, BBC! Dressing up was expected at dinner - and you had to reserve your specific table, which was a nice touch. Food selection was great - at all meals, with their pasta and paella clearly the crowd favorites. The token gym had very poor equipment though.

But the hotel doesn't have good conference or workshop facilities. The rooms are not carpeted hence all the noise levels from chairs, tables, doors are magnified, and the conference room temperature was so hard to control.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
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611 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
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Basingstoke, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed October 15, 2012

Unfortunately we decided to book a last minute deal this year. The worry was allayed when we were offered a RIU 4star Platinum as we have stayed at these before and had good holidays. The flights were good times as well so we went ahead and booked for 14 nights in September.
When we arrived, one of the managers greets the coach load, shows you where to leave your cases and then proceeds to give you a one hour tour of the hotel which in the heat and your travel clothing was unbearable. Finally you get the traditional plastic bracelet and told which room you are in and you have to go and find it yourself. (4 star platinum, I think not).
The rooms are a good size and the beds comfortable. Overall they are kept clean to a good standard but a bit of "what you see gets done". The toilet seat whenever I lifted it left a bit to be desired as it was all discoloured a nasty orange shade. The bath / shower would have been more useful if the bath had a plug. To make sure we didn't run out of toilet paper as happened the first time it got low, we took a couple of spares from a cleaners trolley and kept them hidden for just such an occassion.

Food, as others have said it is very repetitive and most of it tastes the same due to the sauces it is cooked in. Both my wife and myself had bad stomach upsets during our stay.

Service, apart from clearing the dirty plates away we didn't get any. The table next to us did but they tipped all the time. I believe in tipping good service not tipping to get any service.

Drinks during meals if you didn't get service meant trying to use the central machines. As others have stated, the machines were empty a lot of the time and unusable others due to them just spitting froth into the glass. Most nights we had to wait till we went to the bar after dinner.

Dinner, this was divided into two sittings which you had to book at the beginning of your stay and so you had the same time and same table for the entire two weeks. As said, we have stayed in lots of hotels, and always got a table during the dining period without having set times. Due to them often opening late it meant you were then in a hurry to eat so they could close to prepare for the second sitting.

Fly's, this was a problem across the main and lunch restaurants especially on the salad, cold meats and deserts. This is probably due to the fact that the restaurants are open to the outside and the air conditioning is rarely used.

Air Con, All communal areas and corridors have the doors and windows left open which maintains them at outside temperature. The main air con seems to blow for a minute or two every ten minutes or so for an hour or so each evening but does nothing due to everything being open anyway. Each evening then you are sat around in your dinner clothing feeling like you are in a sauna.
The room aircon is operated by the door swipe card which you obviously have to take with you when you go anywhere so you cannot leave it on and have to get ready for dinner in a room practically at outside temp.

Money exchange at hotel, from personal experience I would warn you to check your receipt and count the money. The first time I changed money I got a hand written receipt with the amount I handed over the exchange rate and the amount I got. The total amount matched what I received so I thought no more about it as this was our first time to Tunisia and I wasn't familiar with their currency especially as it has three figures after the decimal point. It was at the reps meeting when the excursions and exchange rate came up that I thought something was wrong and showed her my receipt. She confirmed that the final column (what I received) was half what it should have been. We went back to the desk and the person tried to keep insisting I had only given him two £10 notes instead of £20's even though he had written £40 in the first column. He kept saying I was wrong or was just "SAYING" I gave £20's (ie lying) until Sandra said she would take it further at which point he went straight to the till and got the other money. After that when we changed money receipts were printed by the machine. One of the couples we met on holiday we told about this and when they changed some money kept an eye on things and part way through counting out the money one of the ten dinar notes went back with his hand. They then counted the money in front of him and it was ten dinars short, he apologized for the mistake and gave it to them. (mistake or coincidence).

The beach whilst alright was not suitable for swimming as the water is full of weed and hidden rocks. The beach bar and lunch restaurant are only about 2/3rds of the way to the beach so are only called what they are as they are the closest.

In conclusion I would say this hotel should be rated 3 star at most and definitly not Platinum and its the first time we've been let down by Thomson.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Littlehampton, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 2, 2012

I travelled with my husband and 28 year old daughter. We spent 2 weeks here returning 27th September 2012. Weather wonderful. Very hot, slight breeze helped. Hotel much better than anticipated from comments on some previous reviews. Rooms excellent. Do try and pay for a pool/sea view. Free fridge to keep your duty free drinks if you want a proper drink on your balcony! They only supply water for fridge.

Some building work still going on next door but actual building looks finished. Not a problem unless you are overlooking the site. Occasionally heard the diggers. Did not affect my holiday.

Hotel supplies free pool/beach towels. Large pool area had louder music playing but was not annoying. Children had own pool with playground and sunbeds. Not many children here. Quiet pool nearer beach was good if you wanted a bit of peace. Free sunbeds on private beach with free canoes,pedalo,windsurfs etc. not many though.

Archery area, french boules areas, 2 clay tennis courts, mini golf, multi sport court, darts, beach volley ball, aqua aerobics. Plenty to do if you want. Inside big indoor pool hardly used but was about 28 degrees. Small gym and good spa facilities. I did try a massage which was good and a pedicure. Prices seemed quite reasonable but try and negotiate as they don't seem to be very busy.

Don't expect waiter service, they only clear plates and glasses!! But then there is no pressure to tip!... But if you do occasionally when you next go to the bar you may jump the queue!! You also take your own bags to your room, which is better than waiting a couple of hours for them to be delivered as in some other hotels.

Staff very friendly if you bother to talk to them as we do. Seems much more relaxed than mainland Tunisia.

Food - good choice, will cook especially for you if you ask them nicely!! Gets repetitive if staying 2 weeks but then this happens everywhere. Asian restaurant makes a change and is quieter but has no air con so is very hot. Tunisian restaurant is ok but they give far too much cous cous. Drinks - ok, will make up any drink you want from what they have. Invent your own cocktail... Drinks don't seem to be very strong though.

Nothing to do outside hotel. Djerba is not a pretty place. It is a barren land full of rubble. The museum is worth a trip, quite pretty. Boat trip to famingo island is ok but no flamingos at this time of year. Wouldn't bother going again.

Animation team try very hard, work long hours. Need to keep their techno music for the disco time later on. Adjust the music for the general age of the customers. Outside entertainment not wonderful but gives the animation team a bit of a rest.

THANK YOU for all the guests that helped my husband enjoy his holiday, especially the BELGIANS who played boules with us, we made many friends.

Would certainly go again, great hotel and great weather for time of year.
BEST FOR A HOTEL BASED HOLIDAY

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stevenage
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 22, 2012

Went with a large group of friends in May. Rep was approachable and accommodating to individual requests. Food was plentiful and good quality with the added bonus of a choice of available sun beds by the pool during the day - so no early morning setting the alarm and rushing for a space by the pool! Lots of fun organised activities to suit both children and adults. All inclusive - recommend this hotel as reasonably priced but quality accommodation and services.

The only issue we found was the inside bar staff were slow serving in comparison to the pool bar

Overall really good value.

  • Stayed May 2012, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed September 21, 2012

Just returned yesterday, and this holiday was great, hotel so clean and smart looking, staff so helpful and nothing was too much trouble!!!Sandra the Thomson rep was absolutely great, knowledgeable and really went that extra mile as my partner has a disability, she was so good!!! The food was fantastic, a huge variety in choice and something for everyone!! The outdoor pool was wonderful, there was a quiet seperate pool, a childs pool and an indoor pool which i personally loved, had it all to myself as weather so good everyone was outside. the beach was private and was well maintained, and most water sports were free to use!!!! When all said and done, this holiday was truelly great, and would return to the Club Hotel Riu Palm Azur any time!!!

Room Tip: Rooms overlooking the pool are fab for views etc
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reading, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 13, 2012

A last minute booking, through Thompson, from the moment we asked for a weeks holiday, all inclusive for 4 in the sun we were taken care of!
The staff in the Reading branch were so helpful and booked our holiday for us quickly and hassle free........
Our flight, we paid to have 4 seats together, and were e mailed a week before asking us to choose our seat (like you do at the cinema) for both flights, both journeys were comfortable and informative - the captain and chief steward kept us updated with views from the plane, duty free, food and drink and reasons for turbulance - excellent for the nervous flyer to be reassured throughout the journey.
We were welcomed at Djerba airport by Sandra and directed to coaches taking us to our hotel.
On arrival it was obvious the hotel was of excellent standard - Kico and the assistant general manager welcomed us and gave us a quick guided tour, we went to our rooms and they were spotless, cool and fully equipped - ladies no need to take a hairdryer, towels or beach towels!
We arrived around lunchtime so took lunch and it was the start of an extremely wonderful dining experience throughout the week- every meal gave us so much choice - anyone that has said they did not did enjoy the food must be crazy! Roast dinners, tasty soups, fish dishes, pasta, pizza, salads .... I could go on and on there was so much food to choose from! All tasted good, was freshly cooked, and you could see it being cooked and the whole experience from cleanliness, food and staff was amazing. The staff were quick to clear plates, but there was no hurry for you to leave and if you wanted more you went and got it!
The bar had a good assortment of drinks both indoors and out - all day long tea, coffee, soft drinks and alcoholic beverages were there also all water both still and sparking (in litre bottles) were free... these were also supplied daily in the fridge in the room!
The pool area was clean and well maintained - never overcrowded, sun beds were reserved but we went to the pool at 10a.m every morning and there was plenty of empty sunbeds to choose from.
Entertainment around the pool was provided to keep everyone of all ages occupied- there was no pressure to join in and was fun to watch - water polo, water volley ball, yoga, water aerobics, football, darts and more ...........
The beach was clean and again plenty of sunbeds and not to far from another bar so no long walk for refreshment.... if you don't like seaweed you may not enjoy the sea!
There were 2 smaller pools which most families went to both were clean and had sunbeds
The grounds were immaculate and all day everyday they were attended by several gardeners, the was no litter or overgrown areas
All public toilet facilities were continuosly checked, restocked and mopped
The indoor pool was serene and the spa provision was extensive if you want some pampering
On the day before we left all guests were offered a tour of the 'back of house' where you could see the laundry, kitchens etc. They have nothng to hide and want you to have a holiday to remember ..........
The staff were welcoming, friendly and there to give great service- tips were not expected but the service given you will want to tip to say a huge thank you!
We would go back again for sure we came home refreshed and relaxed......
We flew out on 29th August returning on 6th September, end of school holidays so perhaps a good time if you want a holiday with fewer children around

Room Tip: we stayed in 3308, it overlooked front entrance of the hotel, but it was quiet as the rooms overlook...
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Horsham, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed August 29, 2012

Just returned and all i can say that i read the earlier reviews prior to leaving and i was worried to the point that I wanted to change hotel. I am glad Thompson did not let me. The hotel was clean, smart and the staff ever so helpful. Food - could not fault the provision of food at breakfast, lunch and evening. The three 'themed' restaurants were impressive and made a change from buffet eating.

Yes the hotel was busy but what do you expect for peak July and August periods. Entertainment was first class as were the trips out and would recommend the 'island Escape'.

Our family room was quiet, cleaned daily, and very impressive. Two separate rooms with free mini-bar. The beach was clean and so was the water. This was a delightful place to go and ticked all of our boxes for a family holiday and yes we would go again without a doubt!!!

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about ClubHotel Riu Palm Azur

Address: Zone Touristique Djerba | Midoun - Djerba, Djerba Island 4116, Tunisia
Location: Tunisia > Medenine Governorate > Djerba Island
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#21 Spa Hotel in Djerba Island
#21 On the Beach Hotel in Djerba Island
#21 Luxury Hotel in Djerba Island
Price Range (Based on Average Rates): $$
Hotel Class:4 star — ClubHotel Riu Palm Azur 4*
Number of rooms: 391
Official Description (provided by the hotel):
The hotel is located to the south of the island of Djerba, in the heart of an oasis and surrounded by a spectacular beach. Midoun is 6 km away, the capital of the isle of Houmt Souk 23 km and the airport of Djerba 30 km. Opened in 1997. ... more   less 
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Also Known As:
Riu Palm Azur Djerba Hotel Djerba Island
Melia Hotel Palm Azur
Sol Melia Djerba
Melia Palm Azur

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