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“Our wedding next year...” 3 of 5 stars
Review of Bonnie Castle Resort

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Bonnie Castle Resort
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One Outer Holland Street, Alexandria Bay, NY 13607   |  
Hotel amenities
Ranked #12 of 15 Hotels in Alexandria Bay
Rochester, New York
1 review
2 helpful votes 2 helpful votes
“Our wedding next year...”
3 of 5 stars Reviewed July 24, 2012

Ok after some other reviews and hearing personally from a friend who had horrible service on the 4th of July I am a little nervous about hosting our wedding reception at Bonnie. However, renovations are taking place and we travel up there quite frequently so we will be able to see the progress. The resort has huge potential and I can see that the new owners are making huge improvements. I am not too concerned with the service due to our choice of a buffet style dinner. I love the location and the views of the river. We ate brunch there and actually were very pleased with the food. Again it was buffet style so we didn't need much service from the
waitress/waiters. We have been dealing with Angie in the events dept and so far I feel very comfortable and confident that she will make sure our day is as special as it is supposed to be. I am marrying my high school sweetheart knowing each other for 18yrs so we've been through ALOT worse then an "un-perfect" facility. I will say a "destination" wedding is quite pricey so my fingers will be crossed that everything will be a good experience for our family and friends traveling to attend... ~Casey~

Stayed June 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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105 reviews from our community

Traveler rating
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    11
    16
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • Any
English first
Farmington, New York
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 22, 2012

I had the opportunity to check out some of the renovations to Bonnie Castle Resort this past weekend!! It is clear the new owners have spent a lot of time on improving some of the past owner's neglect just by looking around the property. My friends and I spent a lot of time at their bar The Pointe. There was a local live band, breathtaking views of Boldt Castle and the renovations inside are amazing! We had a lot of fun right on the water; it is the ideal location! Can't wait to come back to the Bay to see what they renovate next!

Stayed July 2012, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint-Lazare, Quebec, Canada
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed July 16, 2012

Bonnie Castle was the host site for the 2012 New York State H.O.G. Rally. After reading some of the reviews I will admit to being a little nervous about what to expect when we arrived, but to our pleasant surprise the hotel was nowhere near as bad as the past couple of reviews state. Granted, there are ongoing renovations, and still a lot of work to do. But the rooms are very acceptable, the hotel itself is clean, and the staff is friendly and welcoming.

The room was spacious, bed was comfortable, HUGE (although old) jacuzzi bathtub, in-room bar with fridge and sink. We were VERY impressed with how quiet the room actually was, in spite of being right above the main entrance.

The outdoor pool was freshly opened after being renovated, looked nice, but still some work to do.

The restaurant offered beautiful river views and the food was exceptional. The menu choices were original and well thought out. Prices were reasonable for the quality presented. Staff was very friendly. All in all we were very satisfied with the 3 dinners and breakfasts we ate there.

Overall, we had a pleasant stay at the Bonnie Castle. There is still a lot of work to be done, but they seem to be working hard at bringing this hotel back to what it once was. The location is probably one of the best in the village, and the potential is enormous. We would absolutely stay again, and have no problem recommending the hotel to anyone who asks.

It's not the Ritz, but it is a very comfortable hotel, and we look forward to seeing the end result of all this work.

Room Tip: Ask for a room in the newer annex attached to the restaurant, directly on the river.
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  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed July 9, 2012

My husband and I have stayed here quite a few times over the years, and the rooms haven't changed at all, since like the 70's. The resort is in need of renovations and repairs badly, with tiles falling off by the jacuzzi tubs, mirrored wall paper in the bathroom, and mold on the ceiling and walls. It may be cheap to stay here, but there's a reason for it!

Room Tip: Pay a little more and stay at the Riveredge or Pine Tree Point.
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  • Stayed September 2011, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 8, 2012

My Wife & I had dinner at Bonnie Castle on July the 5th. We were staying at another hotel & thought that we would check it out for a future visit. Beautiful dining room, nice menu, terrible service. Our server was overwhelmed by having to serve 3 tables at once ( 9 people), Manager/Hostess & another server had to help out. Our salads & mains had obviously sat for some time & were served at the same time. Salads on the table & mains sitting on a tray in the middle of the dining room getting cold. Manager & server both blamed the kitchen & told us that they had called in another cook to help out, an hour & 15 minutes till closing, he would have gotten there in time to help close. A total of 27 people in the dining room at 8 tables. Pitiful.

  • Stayed July 2012, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Red Hook, New York, United States
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 7, 2012

Arrived on 6/28/12 expecting most renevation to be completed and to our surprise they were not. When we discussed our disappointment to the new owners, they could not try to compensate us and make our stay a wonderful experience. Bonnie castle resort is a wonderful place situation in a beautiful location. Easy walk to shops & restaurants, but they do have a great Bar & restaaurant on site also! Our stay was great and we plan to travel back again to see how the renovations are doing! Thanks to owners Cindy & Bob for making our vaction pleasurable!

  • Stayed July 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Staatsburg, New York
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 3, 2012

Bonnie Castle is currently under new ownership and a complete renovation is underway. We had traveled a great distance with 4 other couples and were disappointed that some amenities like the pool and spa were unavailable, however we made the best of a beautiful location. The marinas, castles, riverboat rides, and views were breathtaking. The location is ideal. Walking distance to shops and restaurants. We are making plans for next year to see the progress Bonnie Castle has made.

  • Stayed June 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Bonnie Castle Resort

Address: One Outer Holland Street, Alexandria Bay, NY 13607
Location: United States > New York > Alexandria Bay
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 15 Hotels in Alexandria Bay
Price Range (Based on Average Rates): $
Number of rooms: 128
Official Description (provided by the hotel):
Located on the shores of the St. Lawrence River in Alexandria Bay, New York, Bonnie Castle Resort is your gateway to the breathtaking beauty of the Thousand Islands.A world of beauty, history, and relaxation awaits you at Bonnie Castle Resort. Enjoy fine dining in our Manor House Restaurant, grab a sandwich on the dock at The Pointe Bar and Grill, relax by the pool, or simply sip a cocktail on our expansive decks overlooking Boldt Castle on Heart Island. Visiting by boat? Take advantage of our full-service marina.Whether you’re looking for a fun family getaway or a perfect spot to host your wedding or other event, Bonnie Castle Resort and the Thousand Islands region offer something for everyone. We look forward to making your stay as enjoyable and relaxing as possible.Please note that Bonnie Castle Resort is under new ownership and management as of May 2012. Come visit and see what’s new as we update this property in a manner deserving of its rich history. ... more   less 
Also Known As:
Bonnie Castle Hotel Alexandria Bay
Bonnie Castle Alexandria Bay

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