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“Lovely peaceful place to stay” 5 of 5 stars
Review of Supalai Resort & Spa Phuket

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Supalai Resort & Spa Phuket
3.5 of 5 Hotel   |   69/9 Moo.6, Ao Po-Lang Daeng Rd, Paklok, Phuket 83110, Thailand   |  
Hotel amenities
Ranked #47 of 61 Hotels in Thalang District
Wellington, New Zealand
Top Contributor
76 reviews 76 reviews
50 hotel reviews
Reviews in 46 cities Reviews in 46 cities
57 helpful votes 57 helpful votes
“Lovely peaceful place to stay”
5 of 5 stars Reviewed July 2, 2012

I am surprised by some of the poor reviews here. We found this to be a lovely place to stay, right from when we arrived and started to negotiate the cheapest price. Initially they couldn't match what we could get online so they allowed us use of the internet and helped us find the best online deal - and then matched it. Very helpful

The room was lovely, a fabulous view, spacious room and great bathroom with both bath and shower. Wifi was included and was reliable and the breakfast, also included, was a wonderful buffet with so many choices

Staff were very friendly and helpful, the location was lovely with the only negative being that it was quite remote, but as we had hired a car this wasn't a problem for us. I wouldn't recommend it as much for those using public transport and wanting to see further afield

We only planned on staying one night but the rain set in and we decided to stay and relax for another night as we felt so comfortable here

Room Tip: All the rooms are great as there are fantastic views
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  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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90 reviews from our community

Traveler rating
    17
    32
    28
    9
    4
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9
32
2
2
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Wellington, New Zealand
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
Reviews in 24 cities Reviews in 24 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed June 7, 2012

Great welcome, excellent 'out of season' pricing and an upgraded room without asking. Service, desire to please and quality of food in the restaurant for both breakfast and dinner was very good.

Wifi was fast and inclusive and complimentary water in room each day.

Bathroom had good amenities and also a deep bath (with shower rose) and separate shower will large rose head and good pressure.

Rated location as very good but is idea to have your own car for access unless you wish to use the resort transport or relax at the venue.

Room Tip: No specific recommendation. All rooms seems to have good access
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  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerrards Cross, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 1, 2012 via mobile

The hotel is really nice.
Staff are friendly and speak reasonable English. Food is good, overpriced for Thailand but typical hotel price. Breakfast is good, the guy makes good omelettes.
Pool is good, overlooking the sea. All the rooms face the sea with a great view.
Only bad thing is location. Not near anything, nearest 7-11 is 2km walk.

  • Stayed April 2012
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
39 reviews 39 reviews
32 hotel reviews
Reviews in 28 cities Reviews in 28 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed April 22, 2012

This was the closest hotel we could find to Ao Po Grand Marina, and is a little out of the way even for the locals as our taxi driver had to stop along the way for directions! He found it in the end though, with no wrong turns, and we were checked in easily - even being given a refreshing juice on arrival.

Room was a good size, quiet, with a balcony overlooking the sea... far enough away from the pool that we heard no noise at night or in the morning. Air conditioning worked and was relatively quiet. Bathroom was fine - not new but not old - but the glass divide was not enough to stop water from going all over the floor during a shower. Luckily, we seemed to have been provided with extra bath mats...

The breakfast was a good spread... the omelette station was great... though I'm always a bit wary of boiled meats on the buffet. Still - plenty of fresh fruit, juice and cereal.

We only stayed one night, but as our check-out was 12pm, we were able to enjoy the swimming pool - two pools really on two different levels. These were large enough to accomodate us and several other guests without getting in our way. The only slight irk was that towels were not available at the pool right from the time it opened. My husband tried to get some towels from the spa, but that was a little bit too hard for them, and in the end we just got into the pool and dried off on a sun lounger. Just as we were leaving the pool, an attendant came out with the day's load of towels. Better late than never.

the hotel is a bit out of the way. There's not much around if you want a base for exploring. If you want to be away from the world however, or if you just need a stopping point before jumping on a boat at nearby Ao Po, then this place provides.

  • Stayed March 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 14, 2012

We booked this place because it was very close to a kayaking trip we wanted to do.

The hotel itself is 'ok', certainly not as great as the pictures would make it seem. It's somewhat rundown, staff aren't very friendly and the food is of poor quality. They have some nice views and the pool is ok, but the atmosphere is poor.

I would avoid it if I were you. The taxi journey is a rip-off (they charge about 500 baht) and there is NOTHING around here. There are much better places around, I suggest you go with one of them.

  • Stayed April 2012, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Wilayah Persekutuan, Malaysia
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 25, 2012

The breakfast buffet that come with the package is poor besides the staffs are not friendly. Is a bit run down and old the hotel plus is located remotely. It doesn't have any 7-11 store around and transportation to town only available at exactly 1 pm and we need go back to hotel exactly 5 pm ! If we need transport we need to pay at least 800 - 1000 Bath to get to town ....

  • Stayed February 2012, traveled with friends
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 25, 2012

We had a group of 7 ppl travelling. 3 couples and one mummy. We booked through air-asia and was cheated by its beautiful and nice pictures.
First before I arrived, I wrote to their Reservation for enquiries on our pick-up and needed a connecting/adjoining room with 2 of my couple friends. Waited for weeks and no reply until I was fed-up and call for PHUKET local tour and they provide even better respond and services. The tour ppl pick us up.
We did not had adjoining /connecting room. One of my couple friend even had a room far away from us.
Arriving at the airport, the 2 receptionist did not even greet us. They even had sour face which I could not accept such a bad service in hospitality industry. They never explain what benefit we had like breakfast, local calls and doesn't even tell us our room number. As I was from the hospitality industry and also a front desk manager before, I know what and how a service orientated staff it is. TRUST me. The staff there are not efficient and not even fluent in their English language.
Secondly the short hair front desk lady did not even wear a nametag. Her service is extremely poor and rude. No greeting, no smiling face, no hospitality attitude.
Third we are shock to see such simple room design and doesn't have the resort feelings of it. The bathroom is good. I was cheated and thought we had a private pool of our own but where I see there arent't and those private pool are not in use anymore with dirts and etc.
Another surprise was the breakfast. First ever I had such bad and lousy breakfast. With ants on the cup and bread. The fried mee sux, the egg are cold and seems left over. They should have made it hot not put it on the tray for hours. I guess no one touch the egg. Sausage and ham are boiled and not fried or watever. Those are cheap sausage and hams which I dun even feel like eating it.
Thirdly adding extra bed at Baht 1500.00 for a night is too high with such lousy breakfast.
Thirdly service was bad. We ask is there any free shuttler to town or patong and only 1 schedule is available at 1pm (Thai time). Huh......such service? Moreover the area is secluded from town or patong. We have to travel almost 1 hour to town/patong/pier daily.
To those who wanted to hang out at Patong beach, dun even think of staying at SUPALAI.
OVERALL, the resort is old and run down........

Room Tip: Dun booked Supalai if u like to hang out at Patong Beach more often.
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  • Stayed February 2012, traveled with friends
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Supalai Resort & Spa Phuket

Address: 69/9 Moo.6, Ao Po-Lang Daeng Rd, Paklok, Phuket 83110, Thailand
Location: Thailand > Phuket > Thalang District
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#28 Spa Hotel in Thalang District
#29 On the Beach Hotel in Thalang District
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Supalai Resort & Spa Phuket 3.5*
Number of rooms: 164
Reservation Options:
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Also Known As:
Supalai Resort & Spa Phuket Hotel Thalang
Supalai Resort And Spa Phuket
Best Western Thalang
Best Western Phuket
Phuket Best Western
Best Western Supalai Hotel
Supalai Resort & Spa Phuket Thailand

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