My husband and I just returned from a week-long stay at Trisara, to finish up a two-week honeymoon in Thailand. Overall we absolutely loved the resort and have no regrets about choosing it for our honeymoon, while at the same time I do somewhat agree (or can at least see what they mean) when I read some of the slightly negative points that other reviewers have made. I'll embellish on all this with the disclaimer that none of these "problems" put any damper on the great time we had because overall the resort is excellent and we had no desire to dwell on the minor issues we experienced.
We had the oceanview pool villa which was absolutely gorgeous, beautifully decorated in a modern, tropical style with Asian touches and everything seemed to be in new condition. Lots of attention to detail around the room. Tons of closet and storage space, and we loved the homemade cookies and chocolate truffles, souvenir beach bag, great quality toiletries and fresh orchids. Even the stationery in the desk and matchbooks on the dining room table are unique and high quality and give off the feeling that they want every aspect of the room to be luxurious and special. Maybe that's an unimportant detail, but I notice those things. One thing that was noticeably absent from our room was an ironing board and iron. We were unsure whether this was some kind of oversight in our individual room, or a push to have guests use the hotel's laundry service. We didn't require an iron enough to specifically request one, but had it been accessible I probably would have used it (I also don't doubt that if we needed one, it would have been happily provided for us by Housekeeping... It just doesn't seem like something you should have to ask for). Overall, the villa combined with its huge pool and great view, is just about perfect and you rarely feel the desire to leave... a great thing when you are paying such a high price to stay there.
In terms of other people's comments that the management was absent, I have to disagree, at least from our own experience. We were greeted by both Anthony and Narelle (the 2 head managers) upon our arrival and also saw them many times throughout the week and they always went out of their way to get to know us and see if there was anything we needed. Both seem to take a lot of pride in making sure their guests have the best experience possible and we enjoyed spending time with them.
Food at the hotel ranged from good to excellent. Breakfast seemed to be the most consistent meal; we tried most of the breakfast entrees between the two of us over the course of the week and it was always at least very good, the best being the pancakes with banana and honeycomb butter (order it!) and also the side dish of sauteed mushrooms was surprisingly addictive. As in the villa, we appreciated the small details at the restaurant like the dish of flaked sea salt rather than a regular salt shaker (which they must know is a nice touch, as jars of it are available for sale in the gift shop).
For lunches, we typically ordered from private dining and ate at our pool. Thai dishes were unsurprisingly better executed than the others, but everything was good for the most part. Food was expensive for lunch but about what you'd expect at any resort. The minibar was surprisingly reasonable ($5 beers, $3 soda) and was consistent with the prices at the bar downstairs. Speaking of which, the cocktails at the bar are excellent… huge selection of unique specialty drinks, many of which are Thai twists on common drinks. It was a lot of fun trying everything out. We alternated dinners between the more casual restaurant (which is essentially the same lunch and dinner menu as what is available for room service and gets a little repetitive despite being several pages long) and the new Trisara Grill, whose menu is modeled after Craft in New York. Not of the same caliber as Craft though, and almost as expensive, but still good and we were happy to have a second option for dinner. You choose a meat or fish and then one of 4 or 5 sauces for it, and a la carte side dishes. We also did the private villa BBQ one night, which was also pricey ($100 plus tax and service per person) but a nice change.
To expand on some of the service/language issues that several other reviewers mentioned, this was most noticeably a problem for us at the restaurants. Several times we could tell that the staff understood only certain keywords that we'd say, but did not grasp English well enough to fully understand what was being asked of them (i.e. at breakfast one morning, asking for "the paper", and receiving a blank piece of hotel letterhead). After a few days you learn who needs to be spoken to in a more literal manner. As I said in the beginning, we did not let the communication difficulties bother us much, and we never had any huge miscommunications. In general, the service at Trisara is friendly, cheerful, helpful and all the staff clearly works very hard. I believe the slight language/cultural barrier is something management is aware of and working to improve, as Anthony mentioned something in one of our conversations... referring to the non-confrontational Thai personalities and the fear that some of them feel in having to admit that they did not completely understand you, which can instead lead to them making mistakes.
Am I going to deter someone from visiting this amazing resort because you might have to repeat yourself to your waiter a couple times? Absolutely not. These issues aren't deal breakers, just some areas that could use a little improvement or extra training. We still thought Trisara was the perfect honeymoon destination. We wanted to choose a far-away location for our honeymoon that we'd never have a chance to return to, which is part of why we chose Thailand, but after spending the week at Trisara we are absolutely sure that we will be back there someday.
- Official Description (provided by the hotel):
- South East Asia's most intimate and exclusive resort & spa. A sanctuary of privacy, space and simple good taste with supreme service. ... more less
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- Also Known As:
- Trisara Phuket Hotel Thalang
- Trisara Hotel Nai Thon
- Trisara Nai Thon
- Trisara Phuket Thailand