i so want to say excellent......but
I stayed in the 1 bed pool suite.The room is excellent,spacious,elegant,well designed.Fantastic bathroom,spacious changing area,wonderful private pool....i could go on...
The Ocean suites are not on a par and the 2 bed pool villa is uninspiring ..so this is the room.
Service was charming but my big issue was the long wait for the buggy to take me to reception...i called 4 times and had to wait 30 minutes.This is unacceptable in an estate based hotel where you need transport to move around.Also you feel very isolated from the beach ,distant pretty sea views.Breakfast is average as was dinner, the food should be better in a hotel of this standard.
Would i recommend the hotel.Sure,especially if you can use the Amex Fine Hotel and resort rate and get upgraded from the Ocean suite to the 1 bed pool villa.If you have to rely on rack rates or not get a upgrade,then i would say that you can find much better value on the island.....

Take a look at the photo's, it really does look like that when you get there, the resort and the villas are absolutely stunning. Your villa is beautifully designed and decorated and the views (especially at sunset) are jaw dropping. There are lots of pool villa resorts in Thailand but at Trisara the pools are bigger, the foliage is mature and well placed to ensure complete privacy and you basically don't want to leave the villa once you are in.

So, in summary it's a truly stunning resort, possibly the most beautiful we've stayed in but it takes more than that to make a truly memorable stay. We live in Singapore and spend a lot of time in SEA and I can truthfully say I've never been bitten so many times by mozzies. I understand the environmental considerations of fogging and yes you can lather on mozzie repellant every 2 minutes but at a high end resort like this they should be able to find a solution.

Lastly, the staff are hit and miss and range from exceptional to ok. Breakfast was not what we ordered on 2 out of 3 mornings and the guy bringing it was reluctant to change it and bring the correct items, it should not have been a debate. They also lost our dinner reservation, ok it happens. What shouldn't have then happened was having to remind 3 different people that we were waiting for a table and have none of them come back to us, nobody appeared to be in charge or able to take control. Granted they were busy but the staff acted like headless chickens. We finally got a fairly mediocre table an hour later only to see 3 tables by the beach (our original request) come free 10 minutes later, clueless.

I'm probably being a bit picky but at these room rates you expect great service and for me on this occasion Trisara didn't 100% deliver. Having said that, it is such a stunning place that I would go back and hope the staff are having a better day.

Although my partner & I did not actually stay at Trisara we met up with my daughter, son-in-law & granddaughter who were checking out from a week's stay the previous week and we then moved on to a villa some half an hours drive away to spend Christmas & New Year together. We had travelled from England and they from Australia. We were so impressed with the courteous welcome from all the staff & Management at Trisara, we enjoyed our first family meeting after 16 months even more so because of the venue, wonderful hospitality and welcome. Then to top it all due to having to leave the villa at midday on our departure date and our flights being late evening we were given an extended welcome to use the facilities, leave our luggage safe, enjoy a wonderful meal on our last day and freshen up before we left Phuket. A truly fabulous place with amazing staff and hopefully we will stay there ourselves in the future.

We first visited this beautiful resort shortly after it opened in 2004 (or thereabouts), and we have been back several times since, each time this fabulous resort gets better and better. We are Asian resort fans and have spent the last 20 years or so experiencing some of the best that Asia has to offer. I would always expect an Asian resort to be absolutely beautiful, which Trisara is, but after that each resort varies considerably, lacking a little here and there and usually a great deal when it comes to the food; the main problem with most of the resorts we have stayed at for any length of time (five days plus), is the lack of choice and variation. Trisara, however, now has some fantastic menus and a brilliant executive chef, including great Thai food, Italian favourites, and a fabulous Bar and Grill styled offering. We ate across the menus and were very impressed. The range of wine is superb too, you can even have a single glass of vintage champage! Quite simply we dined three times a day and there was always something good that would hit the spot. We even had a relatively impromptu luncheon with ten outside guests arriving for the day - Trisara staff looked after everything beautifully and made our guests feel so very welcome and comfortable. For us Trisara should have another star, we don't think anywhere else in Asia has quite got 'it' as well as Trisara!