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“Perfect Pullman” 5 of 5 stars
Review of Pullman Phuket Arcadia Naithon Beach

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Pullman Phuket Arcadia Naithon Beach
5.0 of 5 Hotel   |   22/2 Moo 4 | Sakoo, Phuket 83110, Thailand   |  
Hotel amenities
Ranked #12 of 68 Hotels in Thalang District
Certificate of Excellence 2014
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1,002 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (227)
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English first
Vientiane, Laos
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 2, 2014

My four night stay at the Pullman with my two kids was a pleasure from start to finish and I will absolutely return. The quality of the resort is excellent; good sized rooms, great ocean views, very clean, good quality linens and towels. Comfortable beds and sofas and we loved the spacious bathroom!
Breakfast choices are plenty and varied - the fruit cart selection was amazing every day and it was really nice to have a choice of freshly brewed coffees.
The hotel restaurants and bars are tastefully decorated and have a real resort feel - while the prices are quite reasonable for hotel fare. Sitting in an open air lounge area, submerged in an infinity pool looking out over the ocean, from the cliff top, with cocktail in hand was just such an amazing way to watch the sunsets.
The service is unparalleled. Staff went out of their way to be helpful and genuinely friendly - even my two teenage boys remarked on how fabulous the service was!
This is a really, really good resort for a quiet getaway at the beach. It is quite a distance away from the fleshspots of Patong, thankfully, so don't expect high nightlife. And, it helps to be mobile to be able to walk the hilly drives between rooms and facilities, and back from the beach (it's downhill on the way :))
I also have to recognize the amazing local lifeguards on the beach - they do a brilliant job of keeping errant tourists alive and dragging them out of the sometimes wild surf.

Room Tip: Ocean view is a must - Grand Ocean deluxe rooms have plenty of space, but next time I'll definit...
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullman P, General Manager at Pullman Phuket Arcadia Naithon Beach, responded to this review, July 7, 2014
Dear Catherine W,

They say the best form of PR is guest recognition and we would like to truly thank you for your glowing review of this resort. To know you would definately come back makes all the effort worthwhile - the team will be thrilled to hear they have made your stay a great one!

I have to agree sitting in the lobby watching sunset is probably one of those "bucket list" moments and glad to hear you got to tick it off. Naithon beach is one of Phukets little secrets and is considered by the local, as one of the best beaches on the west coast. It was nice to hear the lifeguards are helping to support the image of this beach in a way guests recognise this.

We look forward to welcoming you back to "Our Beach House Your Holiday Home" any time you like and our Guest Experience Manager would be delighted to design your next journey with us h7488-fo5@accor.com - we'll make sure there is a cocktail waiting for you in C-Bar for sunset.

Check In. Chill Out.


Brett Wilson
General Manager
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Canberra, Australia
1 review
5 of 5 stars Reviewed June 30, 2014

We have just arrived back in Australia after an amazing 10 days at the Pullman. The staff were wonderful and assisted wherever possible. The rooms were lovely and clean (and nice and cool). Thank you for making our holiday such a pleasure.

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullman P, General Manager at Pullman Phuket Arcadia Naithon Beach, responded to this review, June 30, 2014
Dear Peta-Lee H,

It is always nice to read first thing on a Tuesday morning a review like this - We thank you for choosing to stay at Pullman and for taking the time to write a review for us.

I hope it is not too cold back in Canberra but glad we could make you journey with us such a "Amazing" one.

The team and I look forward to welcoming you back to "Our Beach House Your Holiday Home" in the near future and please continue to tell all your family and friends about us. If we can help design your next experience with us please contact our Guest Experience Manager
h7488-fo5@accor.com.

Check In. Chill Out.

Brett Wilson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 27, 2014

Stayed the first week of June and from the second we arrived we were made so welcome. The resort is stunning; the design, the views, the food and the room were top class.

We upgraded to the one bedroom pool villa and the room really was breathtaking. The room layout was perfect and the pool which was the whole length of the villa was big/deep enough to swim.

The staff are so friendly and are always on hand to make your stay stress free. This was case for us from weeks before via email, up until the moment we left.

Naithon beach (accessed by a few steps) is stunning.

The easiest way to describe the Pullman is 'Perfect' and we will definitely return.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullman P, General Manager at Pullman Phuket Arcadia Naithon Beach, responded to this review, June 30, 2014
Dear _s_d_5788,

Thank you for the "Amazing" review, we are very proud of the resort and to read your comments helps us know our guests love it as much as we do.

I agree the Pool Villa's are divine and its great to hear you made the most of them - I did ask the owner if I could have one for the GM's house which he politely declined LOL.

I was very pleased to read your experience started well before you arrived at the resort - part of the Pullman promise is to tailor the experience to each guest who chooses to stay with us. If we can help design your next stay please contact our Guest Experience Manager
h7488-fo5@accor.com

We look forward to having you stay at "Our Beach House Your Holiday Home" at any time

Check In. Chill Out.


Brett Wilson
General Manager
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Singapore, Singapore
Top Contributor
64 reviews 64 reviews
11 hotel reviews
Reviews in 21 cities Reviews in 21 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed June 27, 2014 via mobile

This is a fantastic property which I cannot recommend enough. It's a bit far away from everything but we rented a car, arranged by the hotel, and we could in and out of the hotel with in issue whatsoever. The view from my grand ocean view room was completely sublime. The service that I got from the guest relationship officer Ariel was spectacular. She really went the extra step, including sending me up to the room by herself. The kids club is a great idea and my son was so happy going there that we felt no guilt whatsoever in abandoning him to go for spas. Heh heh. I will definitely come back again!

Stayed June 2014, traveled with friends
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullman P, General Manager at Pullman Phuket Arcadia Naithon Beach, responded to this review, June 30, 2014
Dear Coollawyer96,

To have our guests giving such a strong recommendation is the best form of advertsising we can ever get and for this we truly thank you for your kind words. Naithon beach is one of Phuket's best kept secrets close to airport and a cocoon haven away from the stress of everyday life without being too far from the action for those who wish.

Being situated on the North headland of this beach allows for some truly amazing views and it is great to hear you loved your Ocean Grand room. K Ariel our Guest Experience Manager certainly typifies the service style we strive for at Pullman - we call it "Sai Jai" translated it means "giving from the heart."

Please continue to spread the word about the resort amongst your family & friends and we look forward to having you stay at "Our Beach House Your Holiday Home" soon. We'll make sure you can enjoy some more guilt free spa time. Please contact our Guest Experience Manager h7488-fo5@accor.com to help tailor your journey.

Design Your Journey with Pullman


Brett Wilson
General Manager
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Singapore, Singapore
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 25, 2014

We booked a deluxe family room at a very good price. Our room was very close to the smaller pool which is not too crowded. There's a kid's club within walking distance which my kids love. The staff at the kids club take good care of the kids. Staff in the resort are all friendly and speak decent English.

This is basically a self contained resort in a part of phuket that's not crowded at all. There's a few restaurant within the resort. Price is on the high side though. The included breakfast is excellent. There's a Thai night buffet on Monday which has a decent variety of Thai food.

There's regular shuttle to and from beach. The beach has powerful waves, hence we didn't attempt to swim in the sea. There are some restaurants along the beach but close to no shopping. Getting to phuket town or patong would be quite expensive.

A good place to do nothing except eat, swim and relax.

Stayed June 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullman P, General Manager at Pullman Phuket Arcadia Naithon Beach, responded to this review, June 30, 2014
Dear adstan,

Quality family time would have to be one of the most importnat things one can do when not caught up in the hectic pace of day to day living - It is always nice to hear we have made this time special for you and your family. "Check In. Chill Out." is part of our mantra and it sounds like you were able to do this whilst the kids enjoyed the Kids Club ( a perfect combination )

A few tips you might be interested in, which hopefully will help with planning your next stay with us. From May to October is considered wet season or as we like to call it "green" season as the rainforest is at it most spectacular. This means the Andaman Ocean right down the coast of Phuket is great for those who enjoy waves. If you prefer calm water can I suggest visiting in November through April as the Ocean becomes a pond for the most part. We also provide a shuttle service to Patong at a very affordable prices to help those guests wanting to visit the hussle & bussle of this part of Phuket and the return to the tranqulity of the resort.

We look forward to having your family stay at "Our Beach House Your Holiday Home" again and if we can help tailor your next journey with us please contact our Guest Experience Manager
h7488-fo5@accor.com who would be delighted to make it happen for you.

Design Your Journey with Pullman

Brett Wilson
General Manager
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Newbury, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 23, 2014

Stayed in early June, 6 adults & 4 young children in this beautifully located resort. The main pool was out of action due to repairs, but the Float pool was perfect for the kids & close to the Kids Club as well. The Grandparents (us) had a Pool Villa, so this was a fantastic place to gather with the family - superb setting, great views over the bay and beautifully designed. Staff were excellent, especially the "Welcomers" Palm & Tippy who we're totally committed to making our holiday memorable. There is a very generous 2 hour complimentary cocktail session with the management each Thursday evening, not to be missed. Fantastic breakfast buffet, but the quality of the lobby food in the evening not so good. The resort is built on the side of the hill so quite difficult walking from room to other facilities, but there are free buggies if you don't mind waiting for one to arrive. Last point, Naithon Beach is very quiet so not much choice for dining away from the hotel, but plenty of massage parlours rather cheaper than the hotel's spa - try Nik at the Coconut Tree Massage.

Room Tip: Go for the Pool Villa if you can.
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  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullman P, General Manager at Pullman Phuket Arcadia Naithon Beach, responded to this review, June 30, 2014
Dear Keith11147,

We appreciate you taking the time to give us a 5 star review - it makes it worthwhile knowing the effort put in to the guest experience is definately working and the team will be proud to know they have created a truly memorable journey for you.

You can assured both Tippy & Palm will be recongnised for their efforts and glad you could join us for sunset cocktails on the Thursday evening as it is nice meeting with our guests in a social setting.

We definately take onboard your comments regarding the lobby food - we have just employed a new Thai Chef de Cuisine who will be making this a priority to ensure the lobby matches with the rest of the resort culinary experience.

You will be pleased to know the pool is now back and operating and there is a sun lounger with your name on it waiting. Please let us know if we can help design your next journey with us. brett.wilson@accor.com

Check In. Chill Out.

Brett Wilson
General Manager
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Additional Information about Pullman Phuket Arcadia Naithon Beach

Address: 22/2 Moo 4 | Sakoo, Phuket 83110, Thailand
Location: Thailand > Phuket > Thalang District
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Thalang District
#8 On the Beach Hotel in Thalang District
#11 Luxury Hotel in Thalang District
#18 Romantic Hotel in Thalang District
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pullman Phuket Arcadia Naithon Beach 5*
Number of rooms: 277
Official Description (provided by the hotel):
Perched on the headland overlooking the crystal water of the Andaman sea, Pullman Phuket Arcadia Naithon Beach Resort has 277 contemporary rooms and pool villas ... more   less 
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Also Known As:
Pullman Phuket Arcadia Naithon Beach Thailand

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