Myself and my girlfriend plus a friend stayed here after a delightful 4 day liveaboard diving trip in the Similan Islands...and what a come down we had! The facilities and layout of the hotel are quite nice but the staff and the service were some of the worst I have ever experienced..and I have worked 20 years in the travel trade and know my hotels.
We wanted to spend our money in Phuket and do our humble small part in helping them recover from the Tsunami a year previously but sadly they tried our patience to the limit. I don't know if maybe they lost all of their good staff in the downturn in business after the Tsunami but they all appeared to be in the 15-18 years old age bracket, spoke little or no English and basically had'nt a clue about service.
The bar was closed up and all we had a choice of was beer or wine, ordering room service turned out to be a joke, ordering from the menu in the restaraunt frequentley had to be third or fourth choice meals as inexplicably they seemed to be out of this, that and the other. We did feel sorry for the staff as they were trying to do their best but you could also see they were obviously not trained properley, could not converse with or understand us half of the time and were patently out of their depth. Even checking out was a nightmare with their total incompetence in organising a transfer to the airport for us almost resulting in us missing our flight. We are in the process of sending a compaint to the hotel and shall advise what they say but all in all I would advise steering well clear of this hotel until such a time as they improve their staff situation.
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- Also Known As:
- Layan Beach Hotel Village
- Hotel Layan Beach
- Layan Beach Resort & Spa Village Phuket, Thailand