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“Dreadful service” 1 of 5 stars
Review of Layan Beach Resort & Spa Village

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Layan Beach Resort & Spa Village
4.0 of 5 Resort   |   62 Moo 6, | Layan Village, Phuket 83110, Thailand   |  
Hotel amenities
Ranked #57 of 61 Hotels in Thalang District
A TripAdvisor Member
“Dreadful service”
1 of 5 stars Reviewed January 4, 2006

Myself and my girlfriend plus a friend stayed here after a delightful 4 day liveaboard diving trip in the Similan Islands...and what a come down we had! The facilities and layout of the hotel are quite nice but the staff and the service were some of the worst I have ever experienced..and I have worked 20 years in the travel trade and know my hotels.

We wanted to spend our money in Phuket and do our humble small part in helping them recover from the Tsunami a year previously but sadly they tried our patience to the limit. I don't know if maybe they lost all of their good staff in the downturn in business after the Tsunami but they all appeared to be in the 15-18 years old age bracket, spoke little or no English and basically had'nt a clue about service.

The bar was closed up and all we had a choice of was beer or wine, ordering room service turned out to be a joke, ordering from the menu in the restaraunt frequentley had to be third or fourth choice meals as inexplicably they seemed to be out of this, that and the other. We did feel sorry for the staff as they were trying to do their best but you could also see they were obviously not trained properley, could not converse with or understand us half of the time and were patently out of their depth. Even checking out was a nightmare with their total incompetence in organising a transfer to the airport for us almost resulting in us missing our flight. We are in the process of sending a compaint to the hotel and shall advise what they say but all in all I would advise steering well clear of this hotel until such a time as they improve their staff situation.

  • Stayed December 2005
    • 1 of 5 stars Value
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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15 reviews from our community

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Rating summary
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Nottingham, England
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed September 6, 2005

Stayed here for seven nights while travelling alone around Thailand in January 2004 and would definitely recommend if you want to relax and chill out away from the busy touristy areas. Lovely pool, although on the few occasions it became busy with children I took a gentle stroll down to the beach, and it seemed I usually had the whole beach to myself.
Made frequent use of the spa which is just across the road from the hotel. It has a wide range of treatments available and the most fantastic spa therapy pool, had a wonderful thai massage in an open sided pavillion overlooking the sea.
The food and service were spot on, nothing was too much trouble for the staff, with a menu offering enough choice to be able to try something different every day.
Do be aware the hotel is built on a hillside so wherever you go within the hotel it usually involves climbing or descending lots of steps e.g. room to reception, room to restaurant, pool to bar, room to spa and beach.
Would recommend this hotel to other solo female travellers.

  • Stayed January 2004
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Layan Beach Resort & Spa Village

Address: 62 Moo 6, | Layan Village, Phuket 83110, Thailand
Location: Thailand > Phuket > Thalang District
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool
Hotel Style:
#22 Top resorts Hotel in Thalang District
#33 Spa Hotel in Thalang District
#34 On the Beach Hotel in Thalang District
#40 Luxury Hotel in Thalang District
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Layan Beach Resort & Spa Village 4*
Number of rooms: 52
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Also Known As:
Layan Beach Hotel Village
Hotel Layan Beach
Layan Beach Resort & Spa Village Phuket, Thailand

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