We were very impressed with the service we received at Angsana Hotel. On arrival at the Hotel we were given a room without a tub. This was a big problem as we had a 3 year old travelling with us. Arrangements were made prior to arrival between our travel agent and the hotel. Unfortunately the wrong room type was booked. Nart the lady on duty (at reception) that night was very understanding and accommodating. She immediatly made arrangements to upgrade us to a room with a tub at no extra cost, however this could only be done the next day as the hotel was fully booked. Nart made arrangements for our room to be changed and our luggage to be moved to our new room the next day. The next morning we were out on a full day tour and when we got back everything was sorted out. Thank you again Nart.
The overall view of the hotel was excellent. The size of the pool was impressive - the biggest i've seen, the beaches were beautiful and the elephants on beach were amazing. 5* all the way. We all loved it and definitely going back.

CYC(2003)+G
It was very big resort, and there were beach, lake, and the beautiful buildings. The room was clean, and the workers were kind, too. The thing what is impressive was long pool that goes around the hotel. Overall, the landscape was beautiful, and it's good to rest in.

Reasonable location and nice pool. However, the staff, like many in Phuket are really just young country kids with no real interest in looking after guests. This would be fine if a regular hotel, but when paying more you expect a little more. Examples: no one takes order at poolside for food/drink, no staff offer tea/coffee at breakfast, front reception English language skills poor, staff prefer to take photos of a bird fight rather than chase birds away from breakfast area, room service knocking on the door at 830am on a Saturday morning, etc.

However, low staff quality is a minor concern compared to the noise of the old trolleys passing ones door. At all hours of the day and night old and very noisy trolley pass the room door and wake all. The trolleys are noisy as they rattle across the floor tiles. We simply could not sleep for longer than 3 hours at a time without a trolley rumbling by our door.

For the price, there are better and calmer options in Phuket.

Also, for Western tourists, worth noting this hotel has a large Russian and PRC contingent.

The hotel and resort are beautiful . The layout of the pools running through the complex is lovely . The breakfast buffet was to international standard . The staff are kind and friendly .
The poolside service was appalling . The food was cold , tasteless and very expensive compared to nearby restaurants .
Getting about in Phuket has become very expensive and taxi fairs are outrageous . The hotel do nothing to help this except to charge double for any transport service they provide .
Overall we had a lovely break , but had to escape to outside eating places to get some food of good quality , and that was difficult or expensive for transport .
It's a pity , such a beautiful resort and location spoiled by such poor services .