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Angsana Laguna Phuket: Traveler Reviews

4.5 of 5
10 Moo 4 Srisoonthorn Road, Thalang, Phuket 83110, Thailand (Formerly Sheraton Grande Laguna Phuket)
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Angsana Laguna Phuket
Ranked #13 of 41 hotels in Thalang
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349 reviews from our community

Traveler rating
    182
    95
    38
    22
    12
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Families
157
 
Couples
99
 
Solo
12
 
Business
12
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
A TripAdvisor Member
“Superior!”
5 of 5 stars Reviewed January 30, 2013

We came to this hotel with my family and friends to celebrate my birthday. This was absolutely the right choice! Beautiful beach, lovely rooms with a nice design, accurate and friendly service, cozy garden, huge swimming pool, lots of opportunities for active recreation and quiet relaxation. We do not have any negative comments, and will definitely return and invite a dozen of our friends

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Review collected in partnership with Angsana.com

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Excellent Service”
5 of 5 stars Reviewed January 30, 2013

We were very impressed with the service we received at Angsana Hotel. On arrival at the Hotel we were given a room without a tub. This was a big problem as we had a 3 year old travelling with us. Arrangements were made prior to arrival between our travel agent and the hotel. Unfortunately the wrong room type was booked. Nart the lady on duty (at reception) that night was very understanding and accommodating. She immediatly made arrangements to upgrade us to a room with a tub at no extra cost, however this could only be done the next day as the hotel was fully booked. Nart made arrangements for our room to be changed and our luggage to be moved to our new room the next day. The next morning we were out on a full day tour and when we got back everything was sorted out. Thank you again Nart.
The overall view of the hotel was excellent. The size of the pool was impressive - the biggest i've seen, the beaches were beautiful and the elephants on beach were amazing. 5* all the way. We all loved it and definitely going back.

Room Tip: All rooms are stunning. The poolside rooms are a good option it you wanted to jump out of bed and in...
See more room tips
  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask SRajoo about Angsana Laguna Phuket
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guri, South Korea
Top Contributor
141 reviews 141 reviews
30 hotel reviews
Reviews in 51 cities Reviews in 51 cities
28 helpful votes 28 helpful votes
“The resort like the castle floating on the lake”
5 of 5 stars Reviewed January 28, 2013

CYC(2003)+G
It was very big resort, and there were beach, lake, and the beautiful buildings. The room was clean, and the workers were kind, too. The thing what is impressive was long pool that goes around the hotel. Overall, the landscape was beautiful, and it's good to rest in.

  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
Ask CYC779 about Angsana Laguna Phuket
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
“Service and Noise”
2 of 5 stars Reviewed January 22, 2013

Reasonable location and nice pool. However, the staff, like many in Phuket are really just young country kids with no real interest in looking after guests. This would be fine if a regular hotel, but when paying more you expect a little more. Examples: no one takes order at poolside for food/drink, no staff offer tea/coffee at breakfast, front reception English language skills poor, staff prefer to take photos of a bird fight rather than chase birds away from breakfast area, room service knocking on the door at 830am on a Saturday morning, etc.

However, low staff quality is a minor concern compared to the noise of the old trolleys passing ones door. At all hours of the day and night old and very noisy trolley pass the room door and wake all. The trolleys are noisy as they rattle across the floor tiles. We simply could not sleep for longer than 3 hours at a time without a trolley rumbling by our door.

For the price, there are better and calmer options in Phuket.

Also, for Western tourists, worth noting this hotel has a large Russian and PRC contingent.

  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Review collected in partnership with Angsana.com

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
“Impressed and disappointed”
3 of 5 stars Reviewed January 20, 2013

The hotel and resort are beautiful . The layout of the pools running through the complex is lovely . The breakfast buffet was to international standard . The staff are kind and friendly .
The poolside service was appalling . The food was cold , tasteless and very expensive compared to nearby restaurants .
Getting about in Phuket has become very expensive and taxi fairs are outrageous . The hotel do nothing to help this except to charge double for any transport service they provide .
Overall we had a lovely break , but had to escape to outside eating places to get some food of good quality , and that was difficult or expensive for transport .
It's a pity , such a beautiful resort and location spoiled by such poor services .

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5

Review collected in partnership with Angsana.com

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about Angsana Laguna Phuket

Also Known As:
Angsana Laguna Phuket Hotel
Angsana Laguna Phuket Hotel Thalang
Sheraton Hotel Cherngtalay
Sheraton Resort Cherngtalay
Sheraton Phuket
Sheraton Grande Laguna Phuket
Phuket Sheraton
Angsana Laguna Phuket Thailand
Address: 10 Moo 4 Srisoonthorn Road, Thalang, Phuket 83110, Thailand (Formerly Sheraton Grande Laguna Phuket)
Region: Thailand > Phuket > Thalang
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kids Activities Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotels in Thalang
#6 Top resorts Hotels in Thalang
#6 On the Beach Hotels in Thalang
#13 Luxury Hotels in Thalang
Price Range: $$
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Warm tropical sun, pristine white sand beaches and a shimmering blue sea. Angsana Laguna Phuket has it all. Play golf, snorkel, island hop, or bask on the beach, this is the ideal resort to spend a restful beach vacation, romantic rendezvous or a fun-filled family holiday.Angsana Laguna Phuket is the flagship establishment of the Angsana Hotels and Resorts – managed by luxury hospitality brand, the Banyan Tree Group. The resort features 409 immaculately decorated guest rooms, lofts, suites and private villa residences. ... more   less 
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